Really helpful. Booked in quickly. I arrived and was greeted warmly. The gentleman had the issue sorted within 15 mins and the price was reasonable. Would 100% use them again.
Company replied
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See what reviewers are saying
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
Company replied
Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
Company replied
New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... See more
Company replied
Company details
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
631 reviews
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Reply from National Windscreens - Canterbury
We appreciate your positive feedback and are glad you had a great experience! Thank you!
Great communication
Great communication, technician was excellent, windscreen was repaired quickly and efficiently on the drive.
14 November 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our communication, technician's expertise, and efficient windscreen repair service.
Great service
Got booked in quickly and they finished the work within two hours. Great service
14 November 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback. We are so happy to hear that you were booked in quickly and that the work was completed in a timely manner.
Reply from National Windscreens - Canterbury
We're happy to hear that arranging your fitting was easy and quick. Thank you for your positive feedback; we appreciate it very much.
very friendly staff very quick too.
10 November 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing! We are so happy you were pleased with our very friendly and quick staff.
Professional and Friendly staff
Professional and Friendly staff,
Appointment on time. really a very good service
6 November 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're so glad to hear that our staff was professional and friendly, and your appointment was on time. Thank you!
Excellent service
Excellent service. Good communication. New windscreen fitted in just over 2 hours, Could not ask for more. Well done!
29 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you received excellent service and appreciated our good communication. It's great to know the new windscreen fitting was quick. Thank you for your positive feedback!
National Windscreens did a great job
Windscreen changed via my insurance and it just couldn't have been easier to deal with this company. Hassle free and polite lads
27 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that your windscreen replacement, arranged through your insurance, was a smooth process. We appreciate your kind words about our team's politeness and the hassle-free service.
Great service
Easy to book, easy to find, friendly team and done on 45 minutes. Great job.
1 November 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the booking process was straightforward, the location accessible, and our team welcoming. We appreciate your positive feedback and are glad you enjoyed your experience!
Reply from National Windscreens - Canterbury
We appreciate you taking the time to share your feedback. We are happy to hear that you found our services helpful, timely, and efficient.
The technician arrived a little later…
The technician arrived a little later than planned but he kept me up to date with his expected arrival. The work was accomplished in a friendly manner and effectively.
23 October 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you were kept informed of the technician's arrival and that the work was completed effectively and in a friendly manner.
New windscreen replacement
Did a great job. The repair of a new windscreen was quick, they also had to set up the sensors to make sure everything was working as it should.
24 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the windscreen repair and sensor setup met your expectations with prompt service. Thank you for your positive feedback; we appreciate it!
Very efficient and rapid
Very efficient and rapid. As good as new. However the windscreen fitted was not an official BMW screen. I cannot tell the difference apart from the ‘head-up’ display needed maximum adjustment in the seetings to get aligned, and still looks a little glarey.
23 October 2025
Reply from National Windscreens - Canterbury
We appreciate your feedback and are glad the service was efficient. We'll review the windscreen alignment issue and head-up display adjustment. Thank you for bringing this to our attention.
Dan was super courteous and the work…
Dan was super courteous and the work was swiftly completed.
18 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the work was swiftly completed and that you found our team member courteous. Thank you for your positive feedback!
Very professional
Very professional on the phone I was kept updated by txt and phone the fitter was on time helpful and friendly very polite I’m well pleased
7 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had a positive experience! It's great to know that you were well-informed and that the fitter was helpful, friendly, and punctual. Thank you for your feedback.
From the time I made the call to claim…
From the time I made the call to claim it was all so quick and efficient the date was arranged that suited myself and the technician arrived on that date within the times he shared with me, he was professional and well mannered, completely happy with the finish work
13 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the claim process was quick and efficient. It's great to know the appointment scheduling met your needs and that the technician was professional. We appreciate your positive feedback regarding the completed work.
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, excellent comms, would definitely recommend and will use again!
16 September 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback! We're happy to hear you received excellent service and comms. We'll gladly welcome you back anytime.
Easy to book a slot
Easy to book a slot. Fitter turned up on time and did a very good job fixing the crack in my screen
2 October 2025
Reply from National Windscreens - Canterbury
We appreciate you taking the time to leave us a review! We're happy to hear that booking was easy and the repair was completed to a high standard.
The fitter who replaced my damaged windscreen
The fitter who replaced my damaged windscreen advised me what he needed to do and that it would take about 1.5 hours to complete the job. He also rang before he arrived to say what time he would get here. All went to plan and the new screen looks good.
A good job well done
6 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the replacement went smoothly and that the fitter kept you informed. It's great to know the new windscreen meets your expectations. Thank you for your positive feedback!
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