I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... See more
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Polite, friendly staff gave confidence they would do a good job and look after the car. Pleasant waiting room. Online bookingprocess straightforward. Helpful staff, job done well inside suggested tim... See more
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Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... See more
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Very helpful and polite staff explained everything to me when I dropped the car off . Finished earlier than expected. Excellent communication. Went for the new wiper blade option . Very pleased with t... See more
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Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Canterbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Broad Oak Road 226, CT2 7PX, Canterbury, England, United Kingdom
- 01227-490-165
4.6
Excellent
619 reviews
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Reply from National Windscreens - Canterbury
We regret the incorrect windscreen replacement. We'll investigate to ensure this doesn't happen again. Thanks for your feedback.
Communication was very good
Communication was very good, the installer was very polite and efficient too.
29 November 2025
Reply from National Windscreens - Canterbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The guy carried out a great job ans was…
The guy carried out a great job ans was very professional considering he fitted the screen alone however he did scratch the plastic screen covers at the bottom corners of the screen.
29 November 2025
Reply from National Windscreens - Canterbury
We appreciate your feedback and are glad the technician was professional and did a great job. We're sorry to hear about the scratches on the screen covers and will address this issue.
Quick and great job !!
Quick and great job !!! It's been done in an hour !!! Great staff friendly and helpful !!!
29 November 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're happy to hear that you had a quick and great experience with our friendly and helpful staff. Thank you!
Reply from National Windscreens - Canterbury
We appreciate you sharing! We are so happy to hear that our staff was great, and the service was speedy and clean.
Friendly, speedy and handy
Was able to work from their reception area, super friendly team who finished my windscreen replacement up in an hour!
26 November 2025
Reply from National Windscreens - Canterbury
We're happy you had such a positive experience and were able to work from our reception area. It's great to hear our team completed your windscreen replacement quickly! Thanks for your feedback.
Reply from National Windscreens - Canterbury
We're happy to hear that the booking and drop off were simple for you. Thank you for your feedback!
The guy in the shop cleverly shifted…
The guy in the shop cleverly shifted the fault back on to me
19 November 2025
Reply from National Windscreens - Canterbury
We regret that you feel that way. We will review this to improve our service. Thanks for your feedback.
Great response and service from initial…
Great response and service from initial call through to the guy who fixed the issue! Great job!
20 November 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you received great support and service! We appreciate your positive feedback regarding our team's responsiveness and issue resolution. Thanks for sharing!
Quick easy and good service
15 November 2025
Reply from National Windscreens - Canterbury
We're glad you found our service quick and easy. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Canterbury
We appreciate your positive feedback and are glad you had a great experience! Thank you!
Great communication
Great communication, technician was excellent, windscreen was repaired quickly and efficiently on the drive.
14 November 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our communication, technician's expertise, and efficient windscreen repair service.
Great service
Got booked in quickly and they finished the work within two hours. Great service
14 November 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing your feedback. We are so happy to hear that you were booked in quickly and that the work was completed in a timely manner.
Reply from National Windscreens - Canterbury
We're happy to hear that arranging your fitting was easy and quick. Thank you for your positive feedback; we appreciate it very much.
very friendly staff very quick too.
10 November 2025
Reply from National Windscreens - Canterbury
We appreciate you sharing! We are so happy you were pleased with our very friendly and quick staff.
Professional and Friendly staff
Professional and Friendly staff,
Appointment on time. really a very good service
6 November 2025
Reply from National Windscreens - Canterbury
We appreciate your positive feedback! We're so glad to hear that our staff was professional and friendly, and your appointment was on time. Thank you!
Excellent service
Excellent service. Good communication. New windscreen fitted in just over 2 hours, Could not ask for more. Well done!
29 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that you received excellent service and appreciated our good communication. It's great to know the new windscreen fitting was quick. Thank you for your positive feedback!
National Windscreens did a great job
Windscreen changed via my insurance and it just couldn't have been easier to deal with this company. Hassle free and polite lads
27 October 2025
Reply from National Windscreens - Canterbury
We're happy to hear that your windscreen replacement, arranged through your insurance, was a smooth process. We appreciate your kind words about our team's politeness and the hassle-free service.
Great service
Easy to book, easy to find, friendly team and done on 45 minutes. Great job.
1 November 2025
Reply from National Windscreens - Canterbury
We're happy to hear that the booking process was straightforward, the location accessible, and our team welcoming. We appreciate your positive feedback and are glad you enjoyed your experience!
Reply from National Windscreens - Canterbury
We appreciate you taking the time to share your feedback. We are happy to hear that you found our services helpful, timely, and efficient.
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