Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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Reply from National Windscreens - Carlisle
Thank you for your positive feedback. We're pleased to hear you were satisfied with our service and communication.
Reply from National Windscreens - Carlisle
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and service. We appreciate you taking the time to share your feedback.
Very good service
Contacted me to say they were in the area and dealt with the windscreen even though my time slot was two days away
6 November 2024
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your experience. We're glad to hear that we were able to accommodate your needs and provide you with the service you required.
Quick and efficient service
No problem getting an appointment (date) and I was also able to get a time when I explained we were travelling 40 miles to it. Took less than 2 hours to replace and calibrate. This is the difference with modern screens. Gone are the days when a fitter could do the replacement at your house.
9 November 2024
Reply from National Windscreens - Carlisle
We appreciate your feedback and are glad to hear you were able to schedule an appointment that worked for you. We understand the convenience of having a quick and efficient repair, and we strive to provide the best possible service to our customers.
Reply from National Windscreens - Carlisle
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with our fast and friendly service.
Great service
Great service, very helpful staff, easy booking, efficient replacement and excellent instant help in re-fixing two minor trim parts.
Five star service in Carlisle branch, a very commendable result. Thank you.
25 October 2024
Reply from National Windscreens - Carlisle
Thank you for your kind words. We're delighted to hear that you were happy with the service you received at our Carlisle branch. We appreciate your feedback regarding the helpful staff, easy booking process, efficient replacement, and the excellent assistance with the trim parts. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Windscreen Replacement
Great work and a painless process to have the windscreen replaced.
1 November 2024
Reply from National Windscreens - Carlisle
We're delighted to hear you had a positive experience with our service. We appreciate your kind words and are glad the windscreen replacement process was smooth for you.
Fast professional service
Fast professional service, very easy to deal with, great communications
18 October 2024
Reply from National Windscreens - Carlisle
Thank you for taking the time to share your positive experience. We're delighted to hear you found our service fast, professional, and easy to work with. We appreciate your kind words about our communication.
Fast and easy
Turned up when expected after being rained off the first time. The windscreen was changed quickly without fuss and has given no problems since. Highly recommend.
11 October 2024
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide our customers with the best possible service and are pleased that you were satisfied with the prompt and efficient windscreen replacement.
Had a rear screen break arranged for…
Had a rear screen break arranged for national windscreens to come out and replace on 3-10-24. One week later screen shattered arranged an independent company to come out who explained the rear wiper arm had been over tightened to the point it was rubbing on the glass so £380 total out of pocket my advice find a reputable company with experienced fitters
3 October 2024
Reply from National Windscreens - Carlisle
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Had a rear screen break
Had a rear screen break. arranged for them to come out replaced the rear screen a week later screen shattered with a big hole.took it to an independent windscreen company who explained the rear wiper arm had been overtightened so the base of the wiper arm was rubbing directly on the glass. My advice use a reputable company with experienced fitter who know what they are doing will never use or recommend again £385 out of pocket thanks national windscreens
3 October 2024
Unprompted review
Reply from National Windscreens - Carlisle
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The technician arrived promptly and delivered excellent service
Technician arrived on time and did a great job
2 October 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A great job
The technician arrived on time and was very friendly. I had a quite large stone chip damage to my windscreen but about 20 minutes later it had disappeared. I'd be very happy to use National Windscreens again.
4 October 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Just simply a fuss free experience
Just simply a fuss free experience. I booked, they arrived, window replaced and now all good. What's not to like.
17 September 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional service windscreen replacement
Professional service, respected vehicle, contacted quickly after completion
16 September 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Knowing when they would come
7 September 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Can't praise the fella at Carlisle…
Can't praise the fella at Carlisle enough. He went that extra mile in doing a great job on our Mazda bongo. Great to have someone work on our vehicle who took pride in what he was doing. Big thanks
29 August 2024
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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