Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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Simple efficient process
Simple efficient process
Excellent customer service and communication very impressive all round.
5 February 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We are thrilled to hear that you found our process simple and efficient. We appreciate your feedback and are delighted that you were impressed with our customer service and communication.
Reply from National Windscreens - Carlisle
Thank you for your kind words. We appreciate you recognizing our efforts and are glad you had a positive experience.
All went well apart from no-one phoned…
All went well apart from no-one phoned to say vehicle was ready
3 February 2025
Reply from National Windscreens - Carlisle
We understand your frustration with the lack of communication regarding your vehicle's readiness. We strive to provide excellent customer service and will take your feedback into account to improve our communication practices.
Quick and easy
Easy to book, when guy came he was quick and professional. Would have been good if you could phone ahead next time though, but let me know ay care instructions etc.
21 January 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback and are glad you found the booking process easy and the technician professional. We understand the importance of communication and will take your suggestion about phone calls and care instructions into consideration for future services.
excellent efficient service very polite…
excellent efficient service very polite and helpful fitter
23 January 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We're delighted to hear you found our service excellent, efficient, and that our fitter was polite and helpful. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
The whole job was done quickly and…
The whole job was done quickly and efficiently.
It was a pity his satnav let him down, I had to guide him to my house from his phone.
13 January 2025
Reply from National Windscreens - Carlisle
We appreciate your kind words about the service provided. We understand that navigation issues can be frustrating, and we're sorry to hear that you had to help guide the technician. We value your feedback and will use it to improve our processes.
Mini windscreen.
The fitter arrived on time and efficiently did the job, then tidied up and took everything away.
10 January 2025
Reply from National Windscreens - Carlisle
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that the fitter was punctual, efficient, and left the area clean. We strive to provide excellent service, and your comments are encouraging. We're delighted you're satisfied with the completed work. Thank you again for your kind words. We value your business and hope to serve you again in the future.
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that the work was completed on time and that you found our service friendly. Your feedback is valuable and helps us ensure we consistently provide excellent service to our customers. We strive to maintain a high standard of professionalism and courtesy, and we're delighted that this was reflected in your interaction with our team. Thank you again for your kind words; we value your business.
Good service at Carlisle
The windscreen guy was polite, knowledgeable and gave me confidence.
Car was ready on time and left clean and tidy with no damage.
All related functions (lane assist, wipers, headlamps etc.) are working perfectly.
No change in wind noise or anything else.
The only thing telling me the screen had been replaced was the absence of the big chip and crack in it!
10/10
24 December 2024
Reply from National Windscreens - Carlisle
We're thrilled you had such a positive experience! It's wonderful to hear that our technician was polite, knowledgeable, and put your mind at ease. We strive to ensure our work is completed efficiently and to the highest standard, leaving your vehicle in pristine condition. We're particularly pleased that all functions are working perfectly and that you're happy with the seamless repair. Your feedback is invaluable to us, and we appreciate you taking the time to share your 10/10 experience. We're delighted the repair exceeded your expectations!
Reply from National Windscreens - Carlisle
Thank you for your kind words. We are so pleased to hear that you were happy with the service you received. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Carlisle
Thank you for your positive review. We're glad to hear you found our repair process quick and easy, and that you appreciated our communication. We value your business.
Mechanic had trouble removing rear wiper on Citroen Berlingo. Didn't want to break. My husband removed it and it broke. Husband finished job later by fitting new wiper and fitting clips.
Mechanic had trouble removing rear wiper
5 December 2024
Reply from National Windscreens - Carlisle
We understand your frustration with the difficulty experienced in removing the rear wiper. We appreciate you bringing this to our attention and will use your feedback to improve our services.
A poor quality repair
A poor quality repair. The chip can still be seen unlike previous repairs from other companies
10 December 2024
Reply from National Windscreens - Carlisle
We understand your disappointment with the repair. We strive to provide high-quality services and are sorry that this experience did not meet your expectations. We appreciate your feedback and will use it to improve our services.
Arrived unannounced on-the-day.
Arrived unannounced on-the-day.
Told me I need to take to garage and buy a new rear windscreen motor and have installed at my cost because the puller on van was inadequate/fit for purpose.
Removed blade myself in time to complete the installation.
9 December 2024
Reply from National Windscreens - Carlisle
We understand your frustration with the unexpected situation and the inconvenience it caused. We strive to provide a smooth and efficient service, and we're sorry that this wasn't your experience. We'll take your feedback into account to improve our processes and ensure a better experience for future customers.
Came to my work very convenient and easy
3 December 2024
Reply from National Windscreens - Carlisle
We're so glad to hear that you found our services convenient and easy to use. We appreciate your positive feedback and will continue to strive for excellence in all that we do.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Job left half done
Job left half done, fitter not able to replace rear wiper, so had to get someone to do it.
21 November 2024
Reply from National Windscreens - Carlisle
We understand your frustration with the incomplete job. We value your feedback and will use it to improve our services.
Such friendly and fast service
Such friendly and fast service! Would highly recommend.
21 November 2024
Reply from National Windscreens - Carlisle
Thank you for your kind words! We're thrilled to hear you found our service friendly and fast. We appreciate your recommendation.
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you found our service efficient and timely.
Very helpful and didn’t take long
Very helpful and didn’t take long
Kindly messaged to say when ready
Would definitely recommend
19 November 2024
Reply from National Windscreens - Carlisle
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that we were able to meet your expectations.
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