Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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See what reviewers are saying
Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
Company replied
Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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professional/friendly service
I was most impressed with the kind professional way that my damaged windscreen was replaced plus clear instructions of it's after care The chap who looked after me was a credit to the Carlisle branch top marks
19 May 2025
Reply from National Windscreens - Carlisle
We're happy to hear that you were impressed with the professional service during your windscreen replacement and after-care instructions. We appreciate your top marks for our Carlisle branch. Thank you!
Staff replaced my windscreen with…
Staff replaced my windscreen with minimum fuss and were friendly and helpful.
23 May 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback. We're happy to hear that our staff were friendly and helpful and replaced your windscreen with minimum fuss.
Our only complaint was that there was…
Our only complaint was that there was some glass left inside on the front mats
15 May 2025
Reply from National Windscreens - Carlisle
We appreciate your feedback and are sorry to hear about the glass on the front mats. We'll address this to ensure a better experience going forward.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Carlisle
We appreciate you sharing your positive experience with our service!
Reply from National Windscreens - Carlisle
We're so glad to hear you had a positive experience. We appreciate your kind words about our communication and efficiency.
Very professional service provided
Very professional service provided. My car was returned with no problems. Happy to recommend.
8 May 2025
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear you were happy with the service you received. It's our goal to provide a positive experience for all our customers.
Good service
It was a very good and relative quick service and pleasant and experienced staff
30 April 2025
Reply from National Windscreens - Carlisle
Thank you for your positive feedback! We're delighted to hear that you found our service to be quick and efficient, and that you appreciated the experience and pleasant demeanor of our staff. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Excellent service
Excellent service from the first phone call.
Fitter rang when he was 15minutes away. Was very professional, friendly and fully explained exactly what he was going to do and why.
29 April 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words and positive feedback. We're thrilled to hear that you had such a positive experience with our service. We appreciate you taking the time to share your thoughts.
Very professional top quality job left…
Very professional top quality job left the car clean top job
23 April 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words. We're thrilled to hear you were happy with the service and the cleanliness of your car. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Reply from National Windscreens - Carlisle
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear you were happy with the service you received.
Reply from National Windscreens - Carlisle
We're thrilled to hear that you were so pleased with the speed and efficiency of our service. We strive to provide a seamless experience for our customers, and we're glad that we were able to meet your expectations.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Kind regards,
National Windscreens
First class service
First class service, booking was easy and straightforward, messages and email to explain everything and reminders too.
Turned up on time, service technician very polite, clean, tidy, tested and cleaned. Very happy thank you.
11 April 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words! We are delighted to hear that you found our service first class. We strive to make booking appointments as easy and straightforward as possible for our customers, and we are glad you were impressed by our communication and reminders. We appreciate your kind words about the technician's professionalism, politeness, and attention to detail. We are committed to providing high-quality service and are happy to hear that you were satisfied with the service.
Reply from National Windscreens - Carlisle
Thank you for your kind review! We're so glad to hear that you found our service efficient, courteous, and of high quality. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Brilliant service thank you
Tom was very efficient, professional and friendly - brilliant service thank you
5 April 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service and found the technician to be efficient, professional, and friendly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
My windscreen was replaced within the…
My windscreen was replaced within the time first advised and done by friendly staff
1 April 2025
Reply from National Windscreens - Carlisle
Thank you for your positive review! We're glad to hear that you were happy with the timely windscreen replacement and the friendly service you received. We strive to provide efficient and courteous service, and your feedback confirms we're meeting that goal.
Reply from National Windscreens - Carlisle
Thank you for your kind words! We are thrilled to hear you were impressed with our service, the quick turnaround time, and the helpful and friendly technician. We strive to provide excellent customer experiences, and your review confirms we are meeting that goal.
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive feedback. We're glad to hear that you had a satisfactory experience.
Reply from National Windscreens - Carlisle
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad to hear you were happy with the service you received.
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