Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... See more
Company replied
Location
Switch locationUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... See more
Company replied
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... See more
Company replied
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
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Company details
About National Windscreens - Carlisle
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, United Kingdom
- 01228-420-026
4.6
Excellent
403 reviews
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When I turned up at the depot they were…
When I turned up at the depot they were really polite and helpful, telling me the best places I could get drinks/snacks/reading material. They talked me through the job explaining that it can take up to four hours. I went for a walk and returned 40 minutes later to find they had already replaced the windscreen and only needed to reprogram the car. This took a further 15 minutes. They also went to great efforts to make sure the replacement glass was clean and smear free.
15 March 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive experience. It's wonderful to hear that our team was so helpful and informative, guiding you through the process and ensuring a smooth and efficient repair. We're glad that the windscreen replacement was completed quickly and that you were impressed with the attention to detail in ensuring a clean and smear-free finish.
quick and easy service
quick and easy service booking in was simple
Took it up to the Carlisle branch , the assistant manager was great because I lived out of the city he kept it for me overnight so I could collect in the morning, great customer service and friendly staff
12 March 2025
Reply from National Windscreens - Carlisle
Thank you for sharing your positive experience. We're glad to hear that you found our booking process simple and that you were happy with the service you received at our Carlisle branch. We appreciate your kind words about the assistant manager's helpfulness and the friendly staff. We strive to provide excellent customer service and we're pleased that we were able to meet your needs.
On the whole a very positive…
On the whole a very positive experience. Very helpful and friendly fitters. I did however call regarding the attitude of 1 fitter. This was dealt with to my satisfaction as I only wanted to point out it wasn't professional.
6 March 2025
Reply from National Windscreens - Carlisle
Thank you for your feedback. We are pleased to hear that you had a positive experience overall and that our fitters were helpful and friendly. We appreciate you bringing the issue with the one fitter to our attention. We take all customer feedback seriously and will use it to improve our services.
Excellent...
Staff were very helpful and accommodating. Done a great job. Friendly and professional.
28 February 2025
Reply from National Windscreens - Carlisle
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our staff's helpfulness, accommodation, friendliness, and professionalism. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Too much glass pieces left in the panels
It is absolutely disgusting how much glass has been left inside the panels of the boot lid. I have had to go to my local garage to have them removed again. As soon as they were removed glass pieces instantly dropped out onto the garage floor. Not just a few bits but handfuls of them. I understand it is impossible to remove them all but more care must be taken to remove as much as possible!
5 March 2025
Reply from National Windscreens - Carlisle
We understand your frustration with the glass found in the boot lid panels. It is unacceptable to have to deal with this issue, especially after purchasing a new vehicle. We strive to ensure our vehicles are delivered in top condition, and we apologize that this was not the case for you. We appreciate you bringing this to our attention and will take your feedback seriously to improve our quality control processes.
Really professional job carried out by…
Really professional job carried out by two friendly and skilled technicians who were an absolute credit to National Windscreens.
26 February 2025
Reply from National Windscreens - Carlisle
We're delighted to hear that you had a positive experience with our technicians. We strive to provide excellent customer service and appreciate your kind words.
Taken on time and job done to a good…
Taken on time and job done to a good standard in the time stated
28 February 2025
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you were satisfied with the service.
Reply from National Windscreens - Carlisle
Thank you for your kind review! We're delighted to hear you found our service great, friendly, and efficient. We strive to provide excellent service and appreciate your feedback.
Reply from National Windscreens - Carlisle
We appreciate your kind words! We strive to provide efficient, helpful, and pleasant service to all our customers. We're glad you had a positive experience.
Fast and efficient
They were fast and efficient when fixing my windscreen got it done within the time frame of the 4 hours, very friendly staff as well
17 February 2025
Reply from National Windscreens - Carlisle
Thank you for your positive feedback! We're glad to hear you were happy with the speed and efficiency of our service. We strive to provide a seamless and positive experience for our customers, and we're delighted that we were able to achieve that for you. We appreciate your kind words about our friendly staff.
Would have been 5 stars if the first…
Would have been 5 stars if the first visit was not cancelled due to staff sickness
24 February 2025
Reply from National Windscreens - Carlisle
We understand your disappointment about the cancelled appointment. We strive to provide consistent service, and unforeseen circumstances like staff illness can disrupt our operations. We appreciate your understanding and hope your subsequent visit met your expectations.
Excellent my car was fixed in around 2…
Excellent my car was fixed in around 2 hours they could not be more helpful and contact you to let you know car is ready.
19 February 2025
Reply from National Windscreens - Carlisle
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words about our team's helpfulness and efficiency. We strive to provide excellent customer service and are delighted to know that we met your expectations.
Reply from National Windscreens - Carlisle
We're thrilled to hear you had a quick and easy experience. We strive to make our services as convenient as possible for our customers.
Reply from National Windscreens - Carlisle
We appreciate your kind words and are glad to hear that you were satisfied with the prompt replacement of your windscreen.
All good
All good, except that the email I should have received on the morning of the repair, informing me of the expected arrival time never arrived, therefore I didn’t know what time the engineers were arriving, and had to wait in all day…
12 February 2025
Reply from National Windscreens - Carlisle
We understand your frustration about not receiving the email with the expected arrival time. We strive to provide clear communication throughout the repair process and apologize for this oversight. We will investigate this further to ensure this doesn't happen again.
Reply from National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant repair
Brilliant repair, took around 10 minutes and you can not see where the crack was now
10 February 2025
Reply from National Windscreens - Carlisle
We appreciate you taking the time to share your positive experience. We're glad to hear that the repair was completed quickly and effectively.
Carlisle
Job was done in a couple of hours. Can't fault the service and an excellent job done.
10 February 2025
Reply from National Windscreens - Carlisle
Thank you for your positive review. We're glad to hear you were happy with the service and the quality of the work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Carlisle
We appreciate your kind words and are thrilled to hear about your positive experience.
On the 8th February when the engineers…
On the 8th February when the engineers attended my home they had a windscreen to repair and a passenger rear window. They had the windscreen but had a passenger front window. After the windscreen had been filled I didn’t move the vehicle until the next day when I observed the a section of the rubber around the windscreen hadn’t been stuck down correctly Upon entering the vehicle I observed that the passenger foot well was wet as it had been raining on the Sunday night. The engineer has returned 15th February to undertake the repair to the windscreen and was questioning me from the off say that this issue wouldn’t be the issue to the leak , but as I explained that the windshield didn’t leak before it was repaired.
9 February 2025
Reply from National Windscreens - Carlisle
We understand your frustration with the recent repairs. It's disappointing to hear that the work wasn't completed correctly and that you experienced further issues. We value your feedback and will use it to improve our services.
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