My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... See more
Company replied
Location
Switch locationUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... See more
Company replied
What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... See more
Company replied
The car window man arrived promptly with the slot he had rung to advise me first thing in the morning. He was kind and helpful with his advice concerning the dog blanket covered in broken glass. He co... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Dundee
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, United Kingdom
- 01382-604-187
4.7
Excellent
422 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Moring of fitting they text to say…
Moring of fitting they text to say windscreen was broken on delivery. Be another 5 days for delivery. Rubbish service
26 August 2025
Reply from National Windscreens - Dundee
We regret to learn about the broken windscreen and the delay in delivery. We appreciate your feedback and will investigate how to prevent this in the future.
Replacement Windscreen
Disappointed to have initial appointment for replacement windscreen cancelled however rescheduled appointment went ahead with no issues. Both guys were great, kept me informed and gave useful advice.
25 August 2025
Reply from National Windscreens - Dundee
We regret the initial appointment cancellation, and we appreciate your patience. We're glad the rescheduled service met your expectations. It's great to hear our team provided helpful advice. Thanks for your feedback.
Great service and no issues or stress
Easy process from start to finish and done within a few hours.
29 August 2025
Reply from National Windscreens - Dundee
We're happy to hear that you found the process easy and quick. Thank you for taking the time to share your positive experience with us!
Reply from National Windscreens - Dundee
We appreciate you sharing your feedback. We are so happy to hear you received great, friendly service and quality workmanship!
Great service
Great service, was greeted with a cup of coffee in Dundee service, after just over 1 hour job completed 😁
29 August 2025
Reply from National Windscreens - Dundee
We're happy to hear that you enjoyed your experience at our Dundee service! It's great to know you were greeted well and that the job was completed quickly. Thank you for your positive feedback.
Fast and efficient excellent service
25 August 2025
Reply from National Windscreens - Dundee
We appreciate you sharing! We are so happy you were pleased with our fast and efficient service. Thank you.
Reply from National Windscreens - Dundee
We appreciate you sharing! We are so happy you were pleased with our good service and quick turnaround. Thank you.
NO WINDSCREEN.
As a geriatric travelled from Brechin to Dundee for 8:30 appointment- No windscreen. Appointments rearranged for 20th August. Plus side- Customer Services brilliant at dealing with my complaint.
12 August 2025
Reply from National Windscreens - Dundee
We regret your journey to Dundee did not result in a completed appointment and the inconvenience caused. We appreciate your positive feedback regarding our customer service team's handling of your complaint.
New windscreen
Messed up fitting windscreen rain sensors not working
Came good second visit
22 August 2025
Reply from National Windscreens - Dundee
We regret the initial issue with the rain sensors. We're glad the second visit resolved it. Thank you for your feedback and time.
They gave plenty notice
They gave plenty notice, turned up on time and had the job done in no time.
21 August 2025
Reply from National Windscreens - Dundee
We're happy to hear that our team provided timely service and completed the job efficiently. Thank you for your positive feedback; we appreciate it!
Great customer service
When we arrived we got told there was a member of staff off unwell and will maybe take a bit longer.
It was nice to get told this rather than waiting about wondering why it was taken longer.
After coming back from the shops we got offered tea and biscuits and was updated on my car and when it will be ready.
Very good at communication and customer service 10/10 from me
20 August 2025
Reply from National Windscreens - Dundee
We're happy to hear that you appreciated our communication regarding the staff absence and the updates on your car. It's great to know you felt valued with the tea and biscuits. Thank you for your fantastic feedback!
Minnimal fuss
Turned up on time. Did a good job. Minnimal fuss. Tidied up any waste. Then left. What more could you want?
17 August 2025
Reply from National Windscreens - Dundee
We're happy to hear that our service met your expectations with our punctuality, quality work, and clean-up efforts. Thank you for your positive feedback!
Reply from National Windscreens - Dundee
We appreciate your positive feedback! We are so happy to hear you enjoyed our professional service and friendly staff.
Reply from National Windscreens - Dundee
We're happy to hear that you had a hassle-free experience and received first-class service. Thank you for your positive feedback!
Reply from National Windscreens - Dundee
We appreciate your positive feedback! We are so happy to hear you received professional installation and friendly customer service.
Excellent service from start to finish
12 August 2025
Reply from National Windscreens - Dundee
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very friendly and professional staff…
Very friendly and professional staff carried the the work to an excellent standard
11 August 2025
Reply from National Windscreens - Dundee
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Customer Service appears non-existent
Customer Service appears non-existent
Booked online through my insurer so had no choice of company for a new windscreen. First appointment several weeks away despite serious crack to windscreen. Tried to call to see if I could get another time but phone was never answered.
Got the car back with new screen and now have warning that rain sensors no longer work. Called again and after being on hold for several minutes got through to someone who appeared to have no knowledge of cars or windscreens and was not based at the Dundee location. He said he would pass on my compliant to someone at Dundee, and they would call be back and so far that has not happened. I also e-mail customer service and so far have had no response three days later. I was delaying giving a negative review but am doing this to see if it triggers someone actually contacting me to deal with my complaint.
5 August 2025
Reply from National Windscreens - Dundee
We regret to hear about the difficulties you experienced with your windscreen replacement and the lack of communication. We apologize for the issues with the rain sensors and the delay in responding to your complaint. We will investigate this matter and work to improve our customer service. Please contact us with your details at customerrelations@nationalwindscreens and quote your VRN, so we can look into this further.
Changed appointment without asking/or advising
Booked car in for first thing in the morning (9am) and received confirmation, then got a text reminder the day before stating midday. Called them and advised they had a big job come in and had moved my time. When advising I could not do another time, I had a lot of signs from the man on the phone and he agreed to go and speak to the manager. They eventually moved it back to my original time.
8 August 2025
Reply from National Windscreens - Dundee
We appreciate you bringing this scheduling issue to our attention. We regret the inconvenience caused by the time change and the initial difficulty in resolving it. We'll review our booking process to prevent similar situations in the future. Thank you for your feedback.
Reply from National Windscreens - Dundee
We're happy to hear that the Range Rover windscreen replacement was quick and easy. Thank you for your positive feedback; we appreciate your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.