First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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See what reviewers are saying
Efficient and effective repair made to windscreen in good time Appointment system worked well I was kept informed about the process
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
983 reviews
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Technician phoned ahead to give clear…
Technician phoned ahead to give clear indication of arrival time. Job was executed with no fuss and repair satisfactory.
29 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We are glad our technician provided clear communication and completed the repair to your satisfaction.
Great sevice ,great staff very helpful…
Great sevice ,great staff very helpful from start to finish highly recommended.
31 May 2026
Reply from National Windscreens - Glasgow
We are so pleased you found our service and staff to be great and helpful. Thank you for your recommendation!
The staff were very helpful and my car…
The staff were very helpful and my car was fixed quickly
28 May 2026
Reply from National Windscreens - Glasgow
We're so glad our staff was helpful and your car was fixed quickly!
Quick and easy service
Arrived and within about a minute had the keys taken off me and car wizzed into the garage. I then had the car back within about an hour with my blackbox device reinstalled and parking permit reinstalled also.
27 May 2026
Reply from National Windscreens - Glasgow
We are glad to hear about your efficient experience with us. We appreciate you sharing your positive feedback.
Reply from National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to use booking system
Easy to use booking system. Clear instructions. Friendly staff. Quick service and good communication. Happy with the new windscreen. Would recommend to anyone.
21 May 2026
Reply from National Windscreens - Glasgow
We're so happy to hear our booking system was easy to use, and you received quick service and good communication. We appreciate your recommendation!
Reply from National Windscreens - Glasgow
Thank you for your positive feedback!
Easy to book repair or replacement
Easy to book repair or replacement
Technician was polite and kept me informed of his expected arrival time
Answered any questions that I had
I would recommend using national windscreens for any future repairs around replacement
23 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that booking was easy and our technician was polite and informative. We're glad you would recommend us.
Friendly Guy
Friendly Guy, gave me enough information after fitting the windshield glass. Will defo recommend
23 May 2026
Reply from National Windscreens - Glasgow
We're so happy to hear our technician was friendly and provided helpful information. We appreciate your recommendation!
Really courteous staff
Really courteous staff, great comms and a quick high quality job - can’t fault at all
22 May 2026
Reply from National Windscreens - Glasgow
We're so glad you experienced our courteous staff, great communication, and a quick, high-quality job. Thank you!
Reply from National Windscreens - Glasgow
We're glad you found our service professional. Thank you for your feedback.
First class company
Great online booking in service.
Fantastic communication throughout.
Replaced my windscreen promptly.
First class company.
Excellent staff.
20 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to hear our online booking, communication, and prompt service met your expectations.
service was all good but pre warned it…
service was all good but pre warned it might take 4hours - engineer took 1.45hrs
19 May 2026
Reply from National Windscreens - Glasgow
We're happy to hear your service was good and completed efficiently. We appreciate your positive feedback.
Was given a time slot
Was given a time slot, and car was finished within an hour. Excellent service. Staff were nice.
13 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're glad your car was finished quickly and that our staff provided excellent service.
Great service and really quick
Great service and really quick . Would say waiting area needs a good seats very very uncomfortable seats and maybe a hot drinks machine and now really pushing it a TV .
15 May 2026
Reply from National Windscreens - Glasgow
We appreciate your kind words about our service! We're actively looking into improving our waiting area comfort and amenities for everyone.
Absolutely brilliant customer service…
Absolutely brilliant customer service from the receptionist to the workers Absolutely brilliant and went above and beyond.
15 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to hear that our team provided brilliant customer service and went above and beyond.
Quick and efficient service
15 May 2026
Reply from National Windscreens - Glasgow
We appreciate your kind words. We are glad you had a great experience with us.
Reply from National Windscreens - Glasgow
Thank you for your positive feedback!
Replacement of damaged windscreen.
The premises I was directed to by Insurance company was a bit out of the way and difficult to get to. Unfortunately I had to return for a second visit as the calibration on my Nissan did not work following the first windscreen installation. Inconvenient to say the least. However, staff were courteous and helpful on both visits.
13 May 2026
Reply from National Windscreens - Glasgow
We appreciate your feedback regarding the location and the need for a second visit. We are sorry for the inconvenience this caused and are reviewing our processes.
Excellent service and staff were…
Excellent service and staff were lovely. Booking process easy
7 May 2026
Reply from National Windscreens - Glasgow
We're so pleased you found our service excellent and our staff lovely! We are glad booking was easy.
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