First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... See more
Company replied
Location
Switch location240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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See what reviewers are saying
Efficient and effective repair made to windscreen in good time Appointment system worked well I was kept informed about the process
Company replied
Got an appt within the week via my insurer where other places was over a 4 week wait. Communication was good, the venue in Glasgow was comfortable, I could work from there and was offered tea, there w... See more
Company replied
Great experience from start to finish, taken straight away slightly earlier than appointment time. Taken to waiting room and offered refreshments. Updated on completion time of work. Staff member Stev... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Glasgow
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, United Kingdom
- 0141-432-1069
4.7
Excellent
983 reviews
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Great service and communication
The booking process was straightforward, I had good communication from the installer and the service was swift. Top job 👍🏻
6 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that your booking was straightforward and our service was swift.
Reply from National Windscreens - Glasgow
We appreciate you sharing that our process was great. We are so happy you were pleased.
Excellent service thanks technician was…
Excellent service thanks technician was very polite and helpful job done in hour 👍
8 May 2026
Reply from National Windscreens - Glasgow
We're so pleased to hear about your excellent service! We appreciate you sharing your positive experience.
Ronaldo
Very good service, kept my car overnight for a morning appointment, called me at 8.30 to inform me my car was ready to collect. Excellent !
2 May 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that you experienced a very good service and that we informed you promptly when your car was ready.
Great service super quick at replacing
Great service super quick at replacing. Highly recommend.
28 April 2026
Reply from National Windscreens - Glasgow
We appreciate you letting us know our service was great and replacement was super quick! We are so happy to be recommended.
Eventually found location
After trying to find the place they were responsive quick turn around and I was away within hour and half
1 May 2026
Reply from National Windscreens - Glasgow
We're happy to hear that you had a quick and responsive experience! Thank you for your positive feedback; we appreciate you taking the time to share.
The young man that came to fit the…
The young man that came to fit the windscreen was very friendly and extremely helpful and is an asset to the company.
He called to say he would be with me in 20 mins.
He deserves a pay rise, he even offered to come up the stairs to collect the car key as i wasn't feeling well. A total star👌⭐️.
Good windscreen and excellent job done. ⭐️⭐️⭐️⭐️⭐️
29 April 2026
Reply from National Windscreens - Glasgow
We're so glad to hear that you had such a positive experience! We appreciate your kind words regarding our technician's helpfulness and professionalism. We'll be sure to pass along your compliments. Thank you for the five-star rating!
Reply from National Windscreens - Glasgow
We're happy to hear that you had a great experience with our quick service. Thank you for your feedback!
Replaced windscreen
The technician that came to replace my windscreen was great. My car was parked on a bank and when asked if it needed to be moved he said it was fine where it was. The job was completed quickly and professionally.
23 April 2026
Reply from National Windscreens - Glasgow
We're happy to hear that the technician provided a quick and professional service, especially given the parking situation. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Glasgow
We appreciate you sharing that our staff was friendly, and our service prompt! We are so happy you were pleased with our overall service.
Excellent Prompt service & reassurance…
Excellent Prompt service & reassurance that my Windscreen is safe & durable.,
25 April 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback! We are so happy to learn that you found our service prompt and reassuring, and that your windscreen is safe and durable.
Reply from National Windscreens - Glasgow
We appreciate you sharing that our team was fast and friendly! We are so happy to hear you were pleased with our service.
Technician was great and made the…
Technician was great and made the experience simple and easy
20 April 2026
Reply from National Windscreens - Glasgow
We appreciate you sharing that the technician made the experience simple and easy! We are so happy you were pleased with our work.
Reply from National Windscreens - Glasgow
We're glad you found our service efficient and our waiting area comfortable. Thank you for your positive feedback!
The guys had a difficult job to do
The guys had a difficult job to do, with our 1960 Buick Electra curved back window. They were nothing but professional at every interaction and we can't thank them enough. If you have an old classic, these are the guys to contact. Had to cancel and rearrange the install, due to unforeseen circumstances, but they were so understanding and accommodating. Will definitely use them again.
22 April 2026
Unprompted review
Reply from National Windscreens - Glasgow
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding the service you received, especially with the challenges presented by your classic vehicle. It's great to know we could be understanding and accommodating. Thank you for your feedback!
Sorted- finally!
Update- Pamela from the Glasgow branch called me and sorted it all out. Thank you!
Really poor. I was travelling in Scotland, a stone hit my windscreen leaving a significant crack. This was on a Monday. My wife called National Windscreens and arranged for the car to go to the Elgin branch on the Thursday. When I arrived I was told that their distribution centre had sent the wrong windscreen. This was far from ideal as I then had to drive back to Glasgow. I was told that someone would call me to rearrange an appointment in Glasgow. No one called. I then called and was told I was booked in for the following Friday and that an email confirmation would be sent. No email was sent. I then had to call the helpline an additional 2 times to be told that an enquiry had been sent to the branch but that they hadn't responded and there was little they could do! So, at the time of writing I have no idea whether my windscreen is being replaced or not!
22 April 2026
Unprompted review
Reply from National Windscreens - Glasgow
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced with your windscreen replacement, especially the incorrect part and the lack of communication. We'll investigate what happened with your appointment and follow up to improve our service.
Reply from National Windscreens - Glasgow
We appreciate you sharing that you were very happy with your windscreen and quick service! We are so happy you were pleased.
Easy process and well instructed
I had continuous reminders informing the date, time and address of the appointment. In the day, I followed the instructions and everything was fine. The whole processes was easy and smooth. Great service, thank you.
15 April 2026
Reply from National Windscreens - Glasgow
We appreciate your positive feedback. We're happy to hear that our reminders were helpful and that you found the entire process easy and smooth. It's great to know you received great service.
Very polite and a quick service….
13 April 2026
Reply from National Windscreens - Glasgow
We appreciate you sharing that our service was quick and our people were polite! We are so happy you were pleased with us.
Great staff.
11 April 2026
Reply from National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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