Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... See more
Company replied
Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
The process was seamless and the technician was very knowledgeable and explained everything to me. The work was also done within the timeframe he told me it would take.
Company replied
There is a dimple in the glass on the passenger side near the bottom. As I drive the car it was only noticed a few weeks later when I was a passenger. The whole process of getting the windscreen rep... See more
Company replied
Really good customer service. All team have done great job: - easy and clear communication before arrival - clear communication upon arrival - they have managed to fix my windscreen in sup... See more
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
809 reviews
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Highly recommend Hoddesdon branch
Didn’t have to wait long for an appointment slot. Said it would take half a day and I got the call to say it was done in under 3 hours. Mounted my dash cam back properly. Clean and tidy like they hadn’t even been in my car. Top job!
12 September 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you didn't have to wait long for your appointment and that the service was completed quickly. We appreciate your positive feedback regarding the dash cam mounting and the cleanliness of your car. Thank you!
Very good efficient service
Very good efficient service
Glass chip on windscreen repaired
17 September 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you received very good and efficient service. We appreciate you choosing us for your windscreen repair!
Excellent communucations and service
Really quick service following a large crack on the windscreen late on Friday afternoon. The job was booked in and completed by Tuesday afternoon.
My only complaint is that they are almost impossible to find on the estate where they are based. Some signage would help, but thats probably down to the landlords of the property.
9 September 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you received quick service for your windscreen. We appreciate your feedback regarding the location and will look into improving the signage. Thank you.
I didn’t like that you don’t have a…
I didn’t like that you don’t have a home service, also when my new screen was put in, cut marks were left around the edges of the screen seal.
11 September 2025
Reply from National Windscreens - Hoddesdon
We appreciate your feedback and regret that we do not offer home service. We're sorry to hear about the cut marks and will review our screen replacement process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Polite kept us up to date with what…
Polite kept us up to date with what time he would arrive.
29 August 2025
Reply from National Windscreens - Hoddesdon
We're glad you appreciated being informed about the arrival time. Thank you for your positive feedback; we value your time.
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your feedback. We are so happy to hear you received excellent service, on-time arrival, and fast, good fitters!
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service!
29 August 2025
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Repair done very quickly
22 August 2025
Reply from National Windscreens - Hoddesdon
We're glad you had a quick repair! Thank you for your positive feedback; we appreciate it.
Cover left off underneath dashboard
Cover left off underneath dashboard, intermittent wipe seems to be non functioning but was prior to fitting of new screen
19 August 2025
Reply from National Windscreens - Hoddesdon
We appreciate your feedback and regret that you're experiencing these issues. We will investigate the dashboard cover and wiper functionality concerns.
Wrong screen delivered twice but they…
Wrong screen delivered twice but they continued and then succeeded to replace screen. They fitted the camera in front of the driver rather than passenger side so no camera in car otherwise all ok.
23 August 2025
Reply from National Windscreens - Hoddesdon
We appreciate your patience in resolving the screen issue. We regret the camera placement wasn't ideal and are glad the rest of the installation met your expectations. Thank you for your feedback.
Replacement windscreen
Great service was pre-warned that it would take at least 4-5 hours to complete but happy with the service
21 August 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you were pleased with the service provided! We appreciate you bringing the service time to our attention and value your feedback.
National Windscreens Hoddesdon
National Windscreens Hoddesdon provided an excellent service. Nice staff members, sourced the correct screen and fitted correctly in a timely manner.
12 August 2025
Reply from National Windscreens - Hoddesdon
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Hoddesdon
We're happy to hear that you received prompt service and your screen was fitted within the estimated timeframe. Thanks for your feedback.
Reply from National Windscreens - Hoddesdon
We appreciate you sharing! We're so glad to hear you received prompt service from a knowledgeable and polite technician.
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy to hear you received fast and reliable service and had a great experience.
Windscreen was replaced in a timely…
Windscreen was replaced in a timely manner. Staff were very polite,friendly and helpful.
Overall a pleasant experience.
1 August 2025
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback! We're happy to hear that our staff were polite, friendly, and helpful and that the windscreen was replaced promptly, making it a pleasant experience.
Excellent service provided by the guys…
Excellent service provided by the guys at National Windscreens. I originally thought I would need a new screen so booked in accordingly. After review, the guys suggested a repair was only needed and saved me from forking out on a replacement. Very trustworthy and I would recommend to everyone
25 July 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear about the excellent service you received! We appreciate your trust in our team's assessment and are glad we could save you from an unnecessary replacement. Thank you for recommending our services!
Been booked for windscreen replacement
Been booked for windscreen replacement, today 28.07.25. Hoddesdon . Suppose the engineer to come and replace my windscreen at my location. One of the manager call and ask if I can bring the car to the Hoddesdon branch as the engineer call sick . Been here from 10.00am and now it’s 3: 40 pm and I’m still waiting.. they keep delaying me “ in five minutes”
Totally waste of time… so I’m leaving home with a day lost. Frustrating… Unprofessional and unethical. Thank you for wasting my time!
28 July 2025
Unprompted review
Reply from National Windscreens - Hoddesdon
We regret to hear about the delay and inconvenience you experienced with your windscreen replacement. We appreciate you bringing this to our attention. We'll review what happened to prevent similar situations in the future. Thank you for your feedback.
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