Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... See more
Company replied
Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
The process was seamless and the technician was very knowledgeable and explained everything to me. The work was also done within the timeframe he told me it would take.
Company replied
There is a dimple in the glass on the passenger side near the bottom. As I drive the car it was only noticed a few weeks later when I was a passenger. The whole process of getting the windscreen rep... See more
Company replied
Really good customer service. All team have done great job: - easy and clear communication before arrival - clear communication upon arrival - they have managed to fix my windscreen in sup... See more
Company replied
Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #27 of 35 best companies in Vehicle repair shop
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
808 reviews
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Very good
The technicians were really good , didn't take too long , only thing is the waiting room has no coffee machine
28 October 2025
Reply from National Windscreens - Hoddesdon
We're glad the technicians met your expectations with prompt service. We appreciate your feedback regarding the waiting room and will consider providing coffee.
Good communication and everything was…
Good communication and everything was finished in good time.
24 October 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that our team communicated well and completed everything promptly. Thank you for your positive feedback; we appreciate it.
Great from start to finish
23 October 2025
Reply from National Windscreens - Hoddesdon
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; it means a lot to us.
very good service
21 October 2025
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Booked for windscreen repair on the 17th October for the technician to cracke the glass. Had to wait a week before replacing the windscreen again. When they arrived on the 27th October they didn’t have the glass on their ca so had to go back to site to collect. When they had completed the job I asked if the cat was locked but when I left work the cat was unlocked, with the boot open and the bonet too. Not really happy with the service.
18 October 2025
Reply from National Windscreens - Hoddesdon
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the cracked glass, delays, and the condition of your car. We'll review what happened to prevent similar situations in the future. Thanks for your feedback.
Was a really good experience and the…
Was a really good experience and the gentle man that did the job was very professional and polite. Told me what he was doing and any problems come back!
14 October 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you had a really good experience! We appreciate your recognition of our team's professionalism and politeness, and we thank you for your feedback.
Friendly and effocient staff
Friendly and effocient staff. There is a waiting room while your windscreen is being fitted
14 October 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you found our staff friendly and efficient. It's great that you were able to relax in our waiting room while your windscreen was fitted.
Easy to arrange
Easy to arrange and arrived when planned. Explained the process and did the job.
10 October 2025
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your feedback. We're happy to hear it was easy to arrange and that we arrived as planned, explained, and completed the job.
Yes my windscreen was changed by…
Yes my windscreen was changed by National Windscreens the company and they did an excellent service. Would recommend to others. Service men were very polite and helpful
16 October 2025
Reply from National Windscreens - Hoddesdon
We appreciate you taking the time to share your positive experience. We're happy to hear that you received excellent service and that our team members were polite and helpful. We're glad you'd recommend us!
I ordered a Mercedes Windscreen and…
I ordered a Mercedes Windscreen and paid the excess. After 3 weeks and many phone calls i was booked in to have the windscreen replaced. The night before branch contacted me to say they havn't got the glass. In the end Scott at the Branch manged to get a screen which was not dealer glass but all good in the end and Scott was very helpful and a nice guy
10 October 2025
Reply from National Windscreens - Hoddesdon
We appreciate you bringing this to our attention. We're sorry the windscreen replacement didn't go as planned and for the multiple calls. We're glad the branch representative was helpful in resolving the issue. We'll review what happened to prevent similar situations. Thanks for your feedback.
Not impressed
Poor result from a home repair so windscreen had to be replaced. Location in Hoddeson is in a giant industrial park and 3 hours to kill was not easy whilst waiting. Replacement windscreen had a whistle at speed so it had to go back to be refitted. Another 3 hours wait. Not impressed overall.
8 October 2025
Reply from National Windscreens - Hoddesdon
We appreciate your feedback and are sorry your replacement experience wasn't ideal. We regret the inconvenience caused by the location and refitting, and we'll review how to improve our service. Thanks for your patience.
Reply from National Windscreens - Hoddesdon
We're happy to hear that you were pleased with the prompt, polite, and clean service. Thank you for your positive feedback; we appreciate it.
Faulty replacement
Faulty replacement was installed with scratches, x2 faulty lines within the laminate and the glass was distorted.I don’t know how this got past quality control from the manufacturer let alone at installation. Not good enough for the company used by Aviva.
The staff were friendly enough but massive inconvenience to have to return twice. Also, i was told that I would be first in at second visit. Brought my car in before 9am as arranged yet still had to wait until lunchtime until it was done.
26 September 2025
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your experience. We're sorry to hear about the faulty replacement and the inconvenience caused by the multiple visits and delays. We will review this feedback to improve our quality control and scheduling processes.
Reply from National Windscreens - Hoddesdon
We're happy to hear that your experience was efficient and friendly. Thank you for your positive feedback; we appreciate it greatly.
Snapped Pipe
Really quick professional service for fitting.
But couple of days later I went to use the screen wash and it did not work. I thought the tank must be empty but I found the pipe to cashiers had been snapped!
29 September 2025
Reply from National Windscreens - Hoddesdon
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
They looked after me very well
They looked after me very well. Helpful, polite and very friendly.
24 September 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you felt well-cared for! It's wonderful to know our helpful and friendly service made your experience positive. Thanks for your feedback.
Service was excellent but difficult to…
Service was excellent but difficult to locate as no sign on estate road. Windscreen fine but not tinted like original.
15 September 2025
Reply from National Windscreens - Hoddesdon
We appreciate your feedback and are glad the service was excellent. We'll review the signage issue. We regret the windscreen tint wasn't as expected.
Very professional service
Very professional service. Staff were very friendly and capable.
17 September 2025
Reply from National Windscreens - Hoddesdon
We appreciate you sharing! We are so glad to hear that you found our service very professional and our staff friendly and capable.
No quibble replacement.
No quibble replacement.
Came to my car at my workplace and liased with a colleague as I was off site.
Job completed within half an hour, no complaints!
16 September 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that the replacement went smoothly and was completed quickly at your workplace. We appreciate your positive feedback and are glad you're satisfied with our service!
Reply from National Windscreens - Hoddesdon
We appreciate you sharing! We are so happy to hear that our service was quick and great. Thank you for the recommendation!
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