easy to book in very helpful happy staff kept informed and finished on time BRILLIANT FULLY RECOMMEND
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
Company replied
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
Company replied
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
Company replied
Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The car was done very quickly and to a…
The car was done very quickly and to a great standard the fitter was very informative and friendly was very pleased with the service 👍
6 June 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're glad the service was quick and to a great standard, and our fitter was informative and friendly.
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Kilmarnock
We appreciate your kind words.
A job well done….
The whole process was simple and straightforward. The guys at the Kilmarnock branch were great. Friendly, helpful and kept me informed, a credit to National Windscreens…
5 June 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're glad the process was simple and straightforward. We're happy our team was friendly, helpful, and kept you informed.
Reply from National Windscreens - Kilmarnock
We're happy to hear that you had a first-class experience with us. Thank you for your positive feedback; it means a lot to us.
Swift no nonsense service
Swift no nonsense service. Got car back an hour earlier than expected. Friendly staff.
3 June 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're happy to hear you received swift service and friendly staff.
Reply from National Windscreens - Kilmarnock
We appreciate your kind words! We're glad you were pleased.
Excellent customer service
Excellent service provided, very friendly staff and I was kept informed at each stage.
29 May 2026
Reply from National Windscreens - Kilmarnock
We're so pleased you received excellent service and our staff was friendly. We appreciate your feedback!
Great technician
Great technician, managed expectations perfectly, kept me updated. Amazing experience and very friendly staff.
17 May 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We're glad our technician managed expectations and kept you updated, providing an amazing experience.
Reply from National Windscreens - Kilmarnock
We appreciate your kind words about our quick wait time and good customer service!
Quick, efficient and on time
Quick, efficient and on time. Seemed to take him not too long for such a delicate operation on a large screen.
12 May 2026
Reply from National Windscreens - Kilmarnock
We're so happy to hear our team provided quick, efficient service for your screen. Thank you for your kind words!
Excellent service
Thank you for a wonderful service I’m sorry I can’t remember the lad’s name but what a lovey boy he phone me through out the day with up dates on when he hope to arrive and was quick and very friendly
7 May 2026
Reply from National Windscreens - Kilmarnock
We're so glad to hear you had a wonderful experience with our service! We appreciate your kind words about our team member's communication and friendliness. Thank you for your positive feedback!
Reply from National Windscreens - Kilmarnock
We appreciate you sharing that our staff was helpful and that you had no issues! We are so happy you were pleased with our service.
Professional company with excellent staff.
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed. Nothing was too much trouble. Would recommend!
28 April 2026
Reply from National Windscreens - Kilmarnock
We appreciate your feedback. We're happy to hear that the young man was friendly, polite, and accommodating, and that he fitted you in despite arriving a week early. It's great to know you found his service very professional and would recommend us.
Recommended installer for my insurance…
Recommended installer for my insurance company. Easy to make claim online and link to pay the excess. Minimal wait for the appointment date. Very efficient and friendly and a great job. Thanks
11 April 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback. We're happy to hear that making your claim online and linking it to pay the excess was easy. It's great to know you found our service efficient and friendly, and that you were pleased with the work.
Good experience …
The car was taken in on time and staff were very helpful. The job was done very quickly. Only complaint I have is that the inside of the windscreen was not cleaned and had lots of smears.
14 April 2026
Reply from National Windscreens - Kilmarnock
We appreciate your feedback and are glad the service was prompt and staff helpful. We regret the windscreen was smeared and will address this issue.
the technician who fitted the glass and…
the technician who fitted the glass and done the work was extremely competent in his work and took great care to minimise any mess in the car a credit to the company.
15 April 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback. We're happy to learn that the technician was extremely competent and took great care to minimize any mess in your car.
Ryan did a brilliant job in a very…
Ryan did a brilliant job in a very short time very efficient at his job.
8 April 2026
Reply from National Windscreens - Kilmarnock
We appreciate your positive feedback! We are so happy to learn that our person completed a brilliant and efficient job in a very short time.
10/10
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lovely, replaced the windscreen and I got my car back a few hours later.
10/10 service, would recommend to everyone! Thanks National Windscreens 😁
3 April 2026
Reply from National Windscreens - Kilmarnock
We appreciate you sharing your experience with our Kilmarnock branch. We're happy to hear that the windscreen replacement process was easy and straightforward and that you found our team lovely. Thank you for the recommendation!
Reply from National Windscreens - Kilmarnock
We appreciate you sharing that our staff was kind, knowledgeable, and helpful! We are so happy you were pleased with our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.