From organising the work to be done on the phone was made so easy with the person being so helpful.To the technician who was really great and done a fantastic job.
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the... See more
Company replied
Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
637 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Turned up to appointment and was…
Turned up to appointment and was immediately approached and asked to leave my car in the garage parking lit as he was finishing off another customers car And said if I go to reception inside, my details could be taken. I was offered a room to sit in and wait whilst my windscreen was installed. I was comfortable as the receptionist even put heating on for me. Very comfortable. Time went quickly as I brought my paperwork to sort out whilst vehicle being sorted. Then called through and checked windscreen and signed to say it was all ok. Very pleased with work.
15 December 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you were comfortable during your appointment. It's great to know the installation and service met your expectations and that you were pleased with the work. Thank you for sharing your positive experience!
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy to hear you received very quick and efficient service and found our staff pleasant.
Good service
Prompt appointment with easy booking system. The technician was friendly and did a good job, leaving the car very clean and he explained what he had done clearly.
13 December 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you found the booking system easy to use, the appointment prompt, and the technician friendly and thorough.
The schedule kept changing as they were…
The schedule kept changing as they were ment to come to my house I end up trying to find there location on the day
11 December 2025
Reply from National Windscreens - King's Lynn
We regret the scheduling issues and the inconvenience it caused. We are addressing this to improve our service and appreciate your feedback.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
service good
4 December 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Nice down to earth people with good…
Nice down to earth people with good communication skills and a friendly manner . Very knowledgable and the job was completed swiftly and efficiently .
26 November 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you found our team approachable and knowledgeable. We appreciate your feedback regarding our communication and efficiency in completing the job. Thank you!
Brilliant job
From booking to fixing they made everything as easy as possible. The man who fixed my chip windscreen was brilliant, kept me updated on arrival and did a great job
26 November 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that the booking and repair process was easy for you. We appreciate your positive feedback regarding the technician's communication and quality work on your windscreen.
Allow the entire day
Unfortunately, my experience was not a good one . I hope this was a one off and others were not treated the same way.
Arriving at 9am as requested, I was rudely asked if I had a booking. I explained I did and was told well we are extremely busy we have people off, we have a car in and another over there before you. Rather than saying can you come back later I was told to leave it and they would call when it was ready noting they allow up to 4 hours to complete. I returned just before 1pm and was told (very rudely) that my car was not ready and the manager who had to calibrate it was out. I explained this was not satisfactory as I had appointments I needed to attend. Lots of verbal together with reasons of who had not turned up/was on Holiday/compassionate leave and how they were expected to pick
Up everyone else’s work. Eventually I managed to leave 5 hours after dropping the car off.
18 November 2025
Reply from National Windscreens - King's Lynn
We appreciate you bringing this to our attention. We are sorry to hear about the unsatisfactory service you received and the inconvenience it caused regarding your appointments. We'll address your feedback internally to improve our service during busy periods and ensure a better experience for everyone. Thank you for your time.
Reply from National Windscreens - King's Lynn
We're glad you found our service good, fast, and efficient. Thank you for your positive feedback; we appreciate it a lot.
Tricky issue with job not appearing on…
Tricky issue with job not appearing on the system but they persevered and sorted the issue, keeping me updated throughout.
Great service.
11 November 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that we could resolve the issue and keep you informed. We appreciate your patience and are glad you received great service. Thank you for your feedback!
They were quick to fit me in and staff…
They were quick to fit me in and staff very polite
31 October 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback! We're so happy to hear that we were quick to fit you in, and that you found our staff very polite.
Very quick and great service.
30 October 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy you were pleased with our very quick and great service.
Did the windscreen ok but left all mud…
Did the windscreen ok but left all mud marks on the plastic foot step and the remaining glass left on the dashboard
28 October 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback and are sorry the service wasn't perfect. We'll address the mud marks and glass left behind to improve our service.
really quick and active
The exsperence qas really quick qas done really fast and all infomation was provided well for me. The staff were lovely and attentive.
Would recommend to people who need their windowscreen fixed st any point
17 October 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that your experience was quick and that all information was provided well. It's great to know our staff were lovely and attentive, and that you'll recommend us.
Reply from National Windscreens - King's Lynn
We are so happy to hear that you had a perfect experience. We appreciate you taking the time to leave us feedback.
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're so glad to hear that you received quality work in a quick time frame.
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your positive experience with us. We're so glad we could help you efficiently.
The person who was responsible for…
The person who was responsible for mending my window was fantastic: professional, helpful, meticulous in his work. Thank you
3 October 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that the window repair met your expectations! We appreciate your positive feedback regarding the professional and meticulous service you received. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are so glad you had a positive experience with our services. Thank you for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.