Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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Excellent customer service
Excellent customer service, friendly and helpful, nothing was too much trouble.
29 August 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear you received excellent customer service, and found our staff friendly and helpful.
Managed expectations well
19 August 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Highly recommend
Great service, lovely guy who changed windscreen. Fast service and perfect job done. Highly recommend
22 August 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you received great and fast service, and that the windscreen replacement was done perfectly by a lovely person.
Friendly professional service on a full…
Friendly professional service on a full windscreen replacement. We had a prompt appointment and it was completed more quickly than we had expected. They refitted the dashcam and gave us a holder for our toll device. Very pleased with the service.
18 August 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you received friendly, professional service for your windscreen replacement. It's great to know that the appointment was prompt and completed faster than expected, with the dashcam refitted and a toll device holder provided.
Ease and service
Ease and service. I had to drive there and just left it to them. Great service and polite knowledgeable staff.
13 August 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that our service was easy for you! We appreciate your positive feedback regarding our polite and knowledgeable staff. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you found our team friendly and helpful, and our work quick and of high quality.
A very professional job
The professional, efficient and quick way that Martin contacted me and sorted out the date to replace the rear screen. Also the professional way the work was done by Regan with the car left very tidy.
11 August 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that the service you received was professional and efficient. We appreciate your positive feedback regarding the quick arrangement and the quality of the work. Thank you!
Ronnie done good.
14 August 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing your positive experience!
Ronnie from kings Lynn depot was on…
Ronnie from kings Lynn depot was on time ,very informative and did a good job
14 August 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your feedback. We are so glad to hear that you had a positive experience and that our team member was helpful.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience
Great experience. Staff were really good in explaining and also answering any questions. I was notified via text that they had finished with the car and there was no rush for me to pick the car up. Post-fitting - was given advice about car washing etc and also a number to contact them if any problems occurred with the re-calibration.
8 August 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very helpful and kept me up to date all…
Very helpful and kept me up to date all the way through
12 August 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen
I had an appointment on Tuesday 11/08/2025 at 11.30am with National windscreen the kings Lynn branch in Norfolk. I had a new windscreen fitted to my car.The staff there were very friendly people and made me feel welcome. Sam was the person who fitted my windscreen and he done a professional job throughout very pleased 10/10 . Many thanks 👍
11 August 2025
Unprompted review
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you felt welcome at our Kings Lynn branch and that you were pleased with the windscreen replacement. We are glad the staff provided a professional service. Thank you.
I was kept informed.
I was kept informed all the way through the process right to the point when the technician knocked on my door. He was very polite and helpful, it would be hardtop ask for more.
8 August 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you were well-informed during the process and that the technician was polite and helpful. We appreciate you taking the time to leave us this great feedback!
Very friendly staff
Very friendly staff. Explained everything in detail.
Sam and Chris done an excellent work.
7 August 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that our staff were friendly and explained everything in detail, and that you were pleased with their excellent work.
Lack of care when fitting windscreen frame
Windscreen frame was bent when fixing the windscreen and the VIN number was partially covered by mastic
1 August 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback and we're sorry the windscreen frame was bent and the VIN was partially covered. We'll investigate this issue further.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
good customer service
30 July 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
We are so happy to hear that you were impressed with how quickly we worked. Thank you for your positive feedback!
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