From organising the work to be done on the phone was made so easy with the person being so helpful.To the technician who was really great and done a fantastic job.
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
637 reviews
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Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very helpful and kept me up to date all…
Very helpful and kept me up to date all the way through
12 August 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen
I had an appointment on Tuesday 11/08/2025 at 11.30am with National windscreen the kings Lynn branch in Norfolk. I had a new windscreen fitted to my car.The staff there were very friendly people and made me feel welcome. Sam was the person who fitted my windscreen and he done a professional job throughout very pleased 10/10 . Many thanks 👍
11 August 2025
Unprompted review
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you felt welcome at our Kings Lynn branch and that you were pleased with the windscreen replacement. We are glad the staff provided a professional service. Thank you.
I was kept informed.
I was kept informed all the way through the process right to the point when the technician knocked on my door. He was very polite and helpful, it would be hardtop ask for more.
8 August 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you were well-informed during the process and that the technician was polite and helpful. We appreciate you taking the time to leave us this great feedback!
Very friendly staff
Very friendly staff. Explained everything in detail.
Sam and Chris done an excellent work.
7 August 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that our staff were friendly and explained everything in detail, and that you were pleased with their excellent work.
Lack of care when fitting windscreen frame
Windscreen frame was bent when fixing the windscreen and the VIN number was partially covered by mastic
1 August 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback and we're sorry the windscreen frame was bent and the VIN was partially covered. We'll investigate this issue further.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
good customer service
30 July 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
We are so happy to hear that you were impressed with how quickly we worked. Thank you for your positive feedback!
Great job thank you Lewis
Lewis was a very nice chap very polite and done and amazing job . Please thank him
28 July 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you had such a positive experience! We appreciate you letting us know about the great job and the team member's politeness. Thank you!
Very friendly and informative as to…
Very friendly and informative as to what was happening
21 July 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that our team was friendly and informative. Thank you for your positive feedback; we appreciate it very much!
Fitters on time.Gave plenty of notice…
Fitters on time.Gave plenty of notice and very quick. Explained about not to wash my car for a week.
18 July 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that our fitters were punctual and efficient. We appreciate you acknowledging the advice provided regarding aftercare. Thank you for your positive feedback!
Not impressed
1st windscreen cracked on installation so another date booked by the fitter with the depot but no one turned up on the day arranged. Receptionist was initial rude about the booked appt then rang back and apologised as manager had forgotten to book it in. Appt arranged for next day and windscreen was also cracked on installation so had to go to cambridge to get another which was fitted later that day but fitted too close to one side and big gap the other so had to come back the following week to refit it! Work van out of action for too many unnecessary days. Not impressed with the service and reasons why the problems occured. Raised a complaint with National Windscreens direct and they have been brilliant in ringing on days arranged and trying to sort it and are going to pass our problems onto the depot.
14 July 2025
Reply from National Windscreens - King's Lynn
We regret to hear about the multiple issues you faced, from cracked windscreens to scheduling problems and refitting needs. We appreciate you bringing this to our attention. We're glad to know our team is addressing your complaint and will pass your concerns onto the depot.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service. Sam and Martin fitted my windscreen…
Sam and Martin fitted my windscreen perfectly in less time than I expected.
I was treated with courtesy and kept informed. Well impressed by the service.
4 July 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that the windscreen fitting was completed perfectly and faster than expected. We're also glad you were treated with courtesy and kept informed.
Very nice talkative know what he was…
Very nice talkative know what he was doing and didn't seem like he had done it before we knew he had finished aaa
15 July 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you found the service very helpful and efficient. We appreciate you taking the time to share your positive experience with us!
Delays but a good result
I received a reminder email telling me to bring the car 8.30 - 9.00am. When I arrived I was told that was wrong, I was expected at the appointment time 11.00am. I left the car and returned later. The car was still being fixed as the wrong windscreen had initially been sent. However, the fitter, Sam, was very professional and completed the job efficiently, to a high standard.
8 July 2025
Reply from National Windscreens - King's Lynn
We appreciate you bringing the scheduling error to our attention and apologize for the inconvenience it caused. We're glad the fitter, was professional and completed the job to a high standard. We'll review our processes to prevent similar issues in the future.
Reply from National Windscreens - King's Lynn
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - King's Lynn
We're happy to hear that you were satisfied with our affordable work! Thank you for your positive feedback and for taking the time to share.
Welcoming
Welcoming. Friendly. Knowledgeable. As a female these environments can be very alien but I need not have worried. Lovely bunch of people. Will (if required) use them again
4 July 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you felt welcomed and valued our team's knowledge. We appreciate your feedback, especially regarding the environment, and we're glad you enjoyed your experience with us.
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