The guy who had exchanged the windscreen and backed it out for me was very polite and friendly, stressing that no carwashing for 3 days. But I do think a small map of the trading estate would be use... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Very polite, good service and the replacement screen works well. Location of Nottingham depot means not a higher score. Not a nice place to wait, and not well signposted for escaping to civilisation.... See more
Company replied
Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.5
Excellent
718 reviews
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The customer service was excellent
The customer service was excellent, altogether an easy process, we were able to book an appointment within days and would recommend National Windscreens.
14 October 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience. We're happy to hear that you received excellent customer service and that the process was easy. We're also glad you were able to book an appointment quickly, and we appreciate your recommendation.
great work, recommended
Good communication for booking in. dropped the car off first thing and had a call after 1 1/2 hours to say it was done. spot on can't ask for more.
13 October 2025
Reply from National Windscreens - Nottingham
We're happy to hear that the booking and service communication met your expectations. It's great to know the prompt service worked well for you. Thank you for your positive feedback!
Excellent Service
Engineer came when scheduled.
Told me exactly what he was going to do.
Replaced the windscreen exactly as previously told.
Explained any after service requirements.
Was courteous, well presented and knowledgeable.
A credit to your Company.
16 September 2025
Reply from National Windscreens - Nottingham
We appreciate your feedback. We're happy to hear that the engineer arrived on time, clearly explained the process, and replaced the windscreen as expected. It's great to know they were courteous, well-presented, and knowledgeable.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
We appreciate you sharing! We are so happy you were very pleased with our efficient and friendly service, and we thank you very much!
Not sure why I’m paying for windscreen…
Not sure why I’m paying for windscreen cover if it’s not even noticeable that you’ve “fixed” a cracked windscreen. Don’t even think it’ll pass an MOT so realistically a complete waste of time for the polite young man who did his best and my bank account for paying for cover that hasn’t done the job it says it will.
3 October 2025
Reply from National Windscreens - Nottingham
We appreciate your feedback and regret that you're not satisfied with the windscreen repair. We're sorry it didn't meet your expectations or resolve the cracking effectively. We'll review this case to see how we can improve our service. Thank you for bringing this to our attention.
Can't fault 'em!
Really good company, the chap who did the work kept me well informed on ETA throughout the day and did a super job in the repair. Can't fault 'em!
1 October 2025
Reply from National Windscreens - Nottingham
We're happy to hear that you had such a positive experience! It's great to know the technician kept you informed and completed the repair to a high standard. Thank you for your fantastic feedback!
Staff are very friendly and helpful
Staff are very friendly and helpful. Checking if the crack can be fixed before dropping my car.
Ensure I satisfy the fix before I left.
29 September 2025
Reply from National Windscreens - Nottingham
We appreciate you taking the time to share your positive experience. We're glad our staff was helpful and ensured your satisfaction with the repair before you left.
Reply from National Windscreens - Nottingham
We appreciate you sharing! We are so happy to hear that you received great, efficient, and very helpful service, saving you money.
The service was fantastic and the staff…
The service was fantastic and the staff were so polite and helpful.
22 September 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing! We are so happy to hear that you received fantastic service and that our staff were polite and helpful.
Repair, not replacement
Very polite and helpful staff. Offered to mend the stonechip rather than replace the windscreen, saving £100. Still slightly visible, but as it is under field of view I am happy with result.
25 September 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience. We're glad our staff was helpful and provided a cost-effective solution. We're happy to hear that you are satisfied with the outcome!
The whole experience had great from…
The whole experience was great from start to finish and the guy at the front desk was really helpful and explained everything, to make the whole process very easy.
24 September 2025
Reply from National Windscreens - Nottingham
We're happy to hear that your experience was great from beginning to end. It's wonderful that our front desk associate was helpful and made everything easy for you. Thank you for your positive feedback!
Quick response
Quick response. Came to me. Repaired chip so I can’t even see where it was. Very happy.
19 September 2025
Reply from National Windscreens - Nottingham
We're happy to hear that our quick and convenient service resulted in a seamless repair! Thank you for sharing your positive experience with us.
Quick and easy to sort.
Easy to book, quick appointment for a home visit, good communication.
Managed to repair at cost of £20, rather than replacement at £140.
Chaps were friendly and efficient.
All good
22 September 2025
Reply from National Windscreens - Nottingham
We're happy to hear that booking was easy, the visit was quick, and our communication was good. We're glad we could repair it for you efficiently and that you found our team friendly. Thanks for your positive feedback!
Reply from National Windscreens - Nottingham
We're happy to hear that everything worked out as expected, and we appreciate your positive feedback and time.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Was great got it all done same day x
17 September 2025
Reply from National Windscreens - Nottingham
We're glad you had a great experience, and we appreciate you taking the time to share your positive feedback with us!
Branch first class, Company communication appalling!
Branch first class! Communication from company, appalling! You need to sit down and read what you send out and think how you would like it as a PAYING CUSTOMER to receive demands for money BEFORE work has been completed. Appalling! I worked in the insurance supply industry and for 25 years and I haven't seen anything this poor before.
15 September 2025
Reply from National Windscreens - Nottingham
We appreciate your feedback and are sorry to hear about the invoicing issues. We're happy you were pleased with the branch. We will review our communication processes to ensure a better experience in the future.
Very good service
Very good service, fast appointment, waited onsite for new windscreen to be fitted, would recommend.
10 September 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing your feedback! We're happy to hear that you received very good service and a fast appointment for your new windscreen fitting.
Really excellent service
Really excellent service , very pleased and very professional
5 September 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing! We're so glad to hear you received really excellent and very professional service, and that you were very pleased.
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