Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... See more
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See what reviewers are saying
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
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Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... See more
Company replied
Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
331 reviews
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Everything 👍
18 July 2025
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great job!
Friendly staff, explained process really well, great job done in timeframe expected.
17 July 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear that our friendly staff explained the process well and completed the great job within the expected timeframe.
Reply from National Windscreens - Oxford
We're happy to hear that you had a great experience with our communication and work. Thank you for your positive feedback!
Reply from National Windscreens - Oxford
We're happy everything went smoothly for you! It is our goal to provide a seamless and positive experience. Thank you for your feedback.
Thank you
Booking, date, time were all as we were told they would be. Friendly person told us it would be ready in a couple of hours and it was. Simple and efficient, thank you.
18 June 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear that the booking process, date, and time met your expectations. We're glad the service was simple and efficient and that you were informed about the timeframe.
Staff were welcoming and very helpful
Staff were welcoming and very helpful. The repair was on-time and tidy.
20 June 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear our staff was welcoming and helpful, and the repair was on-time and tidy. Thank you!
Friendly staff
Friendly staff, kept me informed and advised in a professional / helpful manner, good team ...
16 June 2025
Reply from National Windscreens - Oxford
We're happy to hear our staff was friendly and kept you informed with professional advice. We appreciate your positive feedback about our team!
Very good job and well finished
Very good job and well finished. The main reason for it only being a 4* review is the fact that there are relatively few slots open to book so you have to wait a bit. Other than that, happy to use again.
12 June 2025
Reply from National Windscreens - Oxford
We're glad you were happy with the work. We appreciate your feedback regarding booking availability and are working to improve it. Thank you!
Good service!
Quick, no hassle booking. Was given a morning appointment, and was phoned prior to let me know the exact time. The technician arrived on time was friendly and very efficient.
16 June 2025
Reply from National Windscreens - Oxford
We appreciate you sharing your positive experience. We're happy to hear that you were pleased with our prompt booking, notification call, technician's punctuality, and efficiency. Thank you!
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear that our friendly, helpful, and professional staff provided great work that pleased you.
Your rep was on time
Your rep was on time, friendly and professional and gave a full explanation of what he was doing.
30 May 2025
Reply from National Windscreens - Oxford
We appreciate you taking the time to leave us this great review! We're happy to hear that you found our representative to be friendly and professional and that they provided a full explanation.
Helpful staff
Helpful staff. Dropped car back to me as I waited locally as it was pouring with rain.
Downside was the lead time. Had to wait a few weeks with a crack going halfway across the windscreen before they could fit.
27 May 2025
Reply from National Windscreens - Oxford
We appreciate you highlighting our team's helpfulness and the drop-off service. We regret the delay you experienced getting your windscreen fixed. We'll review our scheduling to improve lead times. Thank you for your feedback.
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Exceptional service
turned up on time, did the job quite quickly & left no mess. 10/10 from me.
30 May 2025
Reply from National Windscreens - Oxford
We're happy to hear that our service met your expectations with promptness, efficiency, and cleanliness. Thank you for your perfect rating; we appreciate it!
Fantastic company
A massive thank you to the man who came out to repair my windscreen (works for the Oxford branch I think). He was very professional, helpful, friendly and was an overall pleasure to deal with. I was surprised how easy the process was of getting someone to fix the windscreen and the person I spoke to on the phone was also lovely. Highly recommend!
20 May 2025
Reply from National Windscreens - Oxford
We're happy to hear that you had such a positive experience with our service. We appreciate your kind words regarding our team's professionalism and helpfulness. It's great to know that you found the process easy and that you were pleased with the service you received. Thank you for your recommendation!
A smooth efficient process with great…
A smooth efficient process with great communication throughout.
15 May 2025
Reply from National Windscreens - Oxford
We're happy to hear that your experience was smooth and efficient. We appreciate your positive feedback on our communication!
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Needed tailgate glass replaced on my…
Needed tailgate glass replaced on my Range Rover and the team were able to fit us in the same day, The technician who came out was very polite and professional and did the job in a timely manner.
I appreciate the quick and excellent service and would definitely recommend to friends and family.
20 May 2025
Unprompted review
Reply from National Windscreens - Oxford
We appreciate you sharing your experience. We're happy to hear that we could accommodate you with same-day service and that the technician was polite, professional, and efficient. We're glad you are satisfied with the service and would recommend us.
Reply from National Windscreens - Oxford
We're thrilled to hear you found our service efficient and competent. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
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