Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
Company replied
While the fitter was very good the booking team not good as having to abort the first appointment owing to incorrect fitting kit the next appt was given as 9.00 : 4.30 pm absolutely ridiculous as I h... See more
Company replied
I thought it would take more than 4 hours for my windscreen to be finished but it was done less than an hour! The service was quick and efficient! Easy booking process, friendly staff and service is g... See more
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Oxford
We appreciate you sharing! We are so happy you were pleased with our great service and quick fix.
All went to plan
3 September 2025
Reply from National Windscreens - Oxford
We're glad you had a great experience; we appreciate you taking the time to leave us this positive feedback.
Booking can be a frustrating experience
The appointment booking system is crazy. I got passed from one customer service person to another four times. The appointment was then changed due to the windscreen type being workshop only, then the local centre could not offer a slot for three weeks so I had a 90 minute drive to Oxford. Who did the job promptly but the disorganised booking service is poor.
18 August 2025
Reply from National Windscreens - Oxford
We appreciate you bringing this to our attention. We're sorry you experienced issues with your appointment and the inconvenience of the location change. We'll review our booking process to improve our service. Thank you for your feedback.
Done exactly as expected.
22 August 2025
Reply from National Windscreens - Oxford
We're happy to hear that everything went as expected! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Oxford
We appreciate you sharing! We are so happy to hear that you were satisfied with our polite and helpful service and the great job that we did.
Reply from National Windscreens - Oxford
We're glad you were satisfied with the technician and the repair. Thank you for your positive feedback!
Reply from National Windscreens - Oxford
We appreciate you sharing your positive experience with us. We're happy to hear that we could be helpful and reliable for you.
Very polite on time and professional…
Very polite on time and professional fixed my window nicely to
29 July 2025
Reply from National Windscreens - Oxford
We appreciate you taking the time to leave us this great review! We're happy to hear that you were pleased with our prompt and professional service.
Very good booked the appointment arrive…
Very good booked the appointment arrive on time and the repair was carried out quickly.
29 July 2025
Reply from National Windscreens - Oxford
We appreciate you taking the time to leave us a review! We're happy to hear that the appointment was on time and the repair was carried out quickly.
Reply from National Windscreens - Oxford
We're glad our technician was so helpful to you. Thank you for sharing your positive experience with us!
Poor quality checking let the team down
Staff were courteous and friendly. Unfortunately, the windscreen was not properly connected to the electronic traffic sign assist system. I had to take it back the following day, another 2 hour round trip. However there was no issue with resolving the issue and was booked in first thing the following morning.
25 July 2025
Reply from National Windscreens - Oxford
We appreciate your feedback and are glad our staff were courteous. We regret the inconvenience of your return trip due to the traffic sign assist system issue. We're happy it was resolved quickly the next morning.
Reply from National Windscreens - Oxford
We're happy to hear that the work was completed well and on time. Thank you for your positive feedback; we appreciate it.
Excellent service.was told…
Excellent service.Rand as I was told they would re timing .On time and polite.
12 July 2025
Reply from National Windscreens - Oxford
We appreciate your excellent feedback! We're happy to hear that our service was on time and polite, aligning with the timeframe you were given.
Everything 👍
18 July 2025
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great job!
Friendly staff, explained process really well, great job done in timeframe expected.
17 July 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear that our friendly staff explained the process well and completed the great job within the expected timeframe.
Reply from National Windscreens - Oxford
We're happy to hear that you had a great experience with our communication and work. Thank you for your positive feedback!
Reply from National Windscreens - Oxford
We're happy everything went smoothly for you! It is our goal to provide a seamless and positive experience. Thank you for your feedback.
Thank you
Booking, date, time were all as we were told they would be. Friendly person told us it would be ready in a couple of hours and it was. Simple and efficient, thank you.
18 June 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear that the booking process, date, and time met your expectations. We're glad the service was simple and efficient and that you were informed about the timeframe.
Staff were welcoming and very helpful
Staff were welcoming and very helpful. The repair was on-time and tidy.
20 June 2025
Reply from National Windscreens - Oxford
We appreciate your positive feedback! We're happy to hear our staff was welcoming and helpful, and the repair was on-time and tidy. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.