I recently had my windscreen replaced through my insurance provider, who recommended this repair center. Unfortunately, my experience was extremely poor from start to finish.

When I arrived to drop off my car, I was met with aggressive and unprofessional behavior from a staff member who told me to leave the premises when I said I would wait for the repair. I later received a call saying the replacement windscreen had been cracked, causing a delay and forcing me to take another day off work. No apologies or sympathy.

When I returned the next day, I found a chip on the new windscreen, and the trim was not properly fitted. My concerns were dismissed rudely.

Since the replacement, my car alarm has been going off randomly, and after speaking with Tesla, it may be due to non-OEM parts or camera misalignment. I have now had to turn my car alarm system off, leaving my car vulnerable. Given how I was treated, I do not even feel safe or comfortable returning to this shop.

They have left the car in a right mess, interior had dried up residue and finger prints and the outside had residue all over. Scratches over the bodywork too.

Took my car to Tesla to sort a few things out and asked them to look at the alarm system and falling apart trim that was caused by this company. They told me that the windscreen is after market so the warranty is void and will not fix the issues unless I replace my windscreen with a Tesla approved windscreen. So the part used was not even OEM and has now voided my warranty. Raised a complaint and when ringing up the complaints department for an update, no one even picks up.

Such a mess.

This was one of the most unprofessional experiences I’ve had with any service provider. I’ve raised the issue with my insurer and would strongly advise others to be cautious before using this repairer.

I will be pursuing my complaint through the financial ombudsman if no movement on my complaint over the next week. Such an inconvenience.

I was able to track where the technician was and how many jobs he still had to do before he got to mine. My technician was named Jordan. A very pleasant, nice young man. Very professional. Friendly. Job was done in approx 15mins. Extremely satisfied with the result. Fantastic service 👏

Baz, the technician, was very confident and professional. I was interested in the process and he was only too happy to explain what he was doing. He was careful to clear everything up when he had finished. I was very happy with the whole process.

Clean and tidy job.

Excellent workmanship and customer service e

Excellent window fitter named Kyle. Informed me about what was going to happen and how long it would take. First class service.

It didn't start well, I had 2 fitters visit my home to fit a new windscreen, They were great, professional and very helpful. The screen however had many problems, from a slight bow, the elements were wavy and the arial connector was broken which affected both the radio and the locking system. they booked it in to have another replacement. After contacting them and my insurance, I was assured that a new one manufactured by another company had been ordered. I arrived at 8.30 in the morning and was met by Simon who was fantastic showing me the new screen and reassuring me that it would resolve the problems I had had. I collected the car and all is how it should be. Great staff and customer service from both National Windscreen and my Insurance who also contacted them regarding my concerns'

They fit my windscreen promptly on time and my car was clean of glass etc. I was given full instructions of care

The whole process from beginning to the end was very seamless and easy to follow from the initial advisor to the fitter who was very friendly, informative and professional.

How helpful the fitter Andy was perfect job no fuss

First replacement windscreen arrived damaged. A week later the second screen had a scratch on it, but I had to have a new windscreen by this point, so accepted it, with reduced insurance excess. After it was fitted, the trim at the side of the screen flew off into the road as I was driving (it had not been replaced properly). Arranged to have this replaced. Just been told the part has not arrived, so I have to wait another week...

They came and did the job, was professional and polite

Arrived on time efficient service with great customer care

Unfortunately they couldn’t attend on the initial day due to parts not arriving on time. The second attempt was successful and the ‘tracker’ allowed me to get on with my day knowing how many jobs there were before me. They called and gave me an eta too.
The lads cracked on and did the job without fuss. They gave clear instructions for after care and tidied up afterwards.

excellent service with full explanations throughout

Fitter did a great job but took 3 visits and over two weeks to complete the job due to wrong windscreen twice being the wrong size

Was ok but dissappointed in the way my car was left. Dirty hand mark on material on door frame, bits all over dashboard and floor and windscreen inside and out was filthy.

Friendly efficient quick service

Great service,new screen fitted. Car park a nightmare,no on street parking