Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscr... See more
Company replied
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
Company replied
The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
716 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A+ service.
The service was excellent, Adrian was very thorough and explained what was going to be done during the repair and what aftercare i should and should not do. A+ service.👍
8 August 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback and are happy to hear about your excellent service experience. It's great to know the explanation of the repair and aftercare was helpful.
Very efficient, friendly technician
The technician I dealt with at the garage was friendly and efficient and did a good job when replacing my windscreen.
Very happy with the service received.
4 August 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear that the technician was friendly and efficient and did a good job replacing your windscreen. We're glad you were very happy with the service received.
Gentlemen who came and replaced…
Gentlemen who came and replaced windscreen very pleasant explained everything that was going on and how long to leave for it to effectively set
1 August 2025
Reply from National Windscreens - Preston
We're happy to hear that the windscreen replacement went smoothly. It's great to know the team explained the process clearly. Thank you for your positive feedback!
No fuss expertise
No fuss expertise. I walked off into town and came back when the job was done. Have confidence he knew what he was doing.
1 August 2025
Reply from National Windscreens - Preston
We're happy to hear that you felt confident in our expertise and had a positive experience. Thank you for your feedback and for taking the time to share it with us!
Reply from National Windscreens - Preston
We appreciate you sharing your feedback with us. We are so happy to hear you had great service at the Preston branch!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Gareth and Andy did a great job
Gareth and Andy did a great job. Very courteous and explained everything fully.
23 July 2025
Reply from National Windscreens - Preston
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the team's courteous service and thorough explanations.
easy to deal with
23 July 2025
Reply from National Windscreens - Preston
We're glad you found it easy to deal with us. Thank you for your positive feedback; we appreciate it greatly!
Friendly staff and work completed to a…
Friendly staff and work completed to a very good standard
19 July 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to hear that our staff were friendly and that you were satisfied with the work's standard.
Efficient friendly timely
Staff very efficient and friendly. The car was completed within the time stayed. Very satisfied
18 July 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to hear that you found our staff efficient and friendly, and that the service was completed promptly. Thank you!
I need another windscreen because the…
I need another windscreen because the fitter cut the clips off new one to avoid having to fit the cover at the end of the install.
That's another four hours wasted and a morning off.
Unacceptable and costly for the company too.
10 July 2025
Reply from National Windscreens - Preston
We regret to learn about the difficulties you faced due to the windscreen fitting. The extra time and expense this caused are not the standards we aim for. We'll investigate this to prevent similar issues. Thanks for your feedback.
Professional work done in a timely…
Professional work done in a timely manner customer service personnel was very pleasant and helpful.
9 July 2025
Reply from National Windscreens - Preston
We appreciate your feedback! We're happy to hear that you found our work professional and timely, and that you enjoyed our customer service.
Reply from National Windscreens - Preston
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to hear you found our team nice and easy to deal with, providing efficient service and a great job.
Reply from National Windscreens - Preston
We appreciate you sharing! We're so happy our service was amazing for you during your visit with us, and we thank you.
Good efficient service
My badly cracked windscreen was repaired quickly and efficiently. Pleasant operatives too.
27 June 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear that the windscreen repair was completed quickly and efficiently, and that our operatives were pleasant.
Reply from National Windscreens - Preston
We're happy to hear that your experience was efficient and easy. Thank you for your positive feedback; it means a lot to us.
The guy arrived promptly
The guy arrived promptly, was very friendly and did as good a job as he could in repairing the stone chip. He did say that no repair is guaranteed as it's only resin and ours, although under the 40mm size guidelines to repair, said it was on the large side but he'd do his best with it. We're keeping an eye on it but so far so good! 👍
25 June 2025
Reply from National Windscreens - Preston
We appreciate you sharing your experience. We're glad the technician was prompt and friendly and did their best to repair the chip. We know repairs aren't always guaranteed, and we're happy to hear it's holding up well so far! Thanks for the positive feedback.
Excellent service courteous staff
18 June 2025
Reply from National Windscreens - Preston
We appreciate you sharing! We're so happy you received excellent service from our courteous staff during your visit.
The Guy was really good kept us…
The Guy was really good kept us informed left no rubbish behind. Didn’t take a long time , from the first phone call to completing the job was extremely helpful .
22 June 2025
Reply from National Windscreens - Preston
We appreciate you sharing your positive experience! We're happy to hear that you were pleased with the technician's service, communication, and efficiency. Providing helpful service from start to finish is our priority.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.