Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... See more
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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See what reviewers are saying
Had a small crack on the side that turned into a large curving crack across the entire windscreen, and these guys replaced the whole thing within just a few hours. No fuss or hassle, friendly staff, e... See more
Company replied
1 Over 3 weeks before work could be scheduled 2 Operative told he was a "trainee" but was unsupervised 3 Failed to bring an awning because it was "broken" - it had rained virtually every day sinc... See more
Company replied
Sam was polite and courteous, I arrived on time and they started work immediately. He let me know how long the replacement would take, and phoned me half an hour before this to say car was ready for... See more
Company replied
Company details
- #42 of 61 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 35 best companies in Vehicle repair shop
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.5
Excellent
518 reviews
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Reply from National Windscreens - Romford
We are truly sorry to hear about the issue with the panel after your screen replacement. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our procedures to prevent similar occurrences.
What they said they would do- they did
What they said they would do- they did! Very polite staff and was impressed from the initial call to the end result.
20 July 2026
Reply from National Windscreens - Romford
We're so pleased to hear that we delivered on our promises and that you were impressed with our polite staff from your initial call to the end result. Thank you for your kind feedback!
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen
It has been a great experience having my windscreen replaced with you. A seamless job.
10 July 2026
Reply from National Windscreens - Romford
We're so pleased to hear that your windscreen replacement was a great experience and a seamless job. Thank you for your wonderful feedback!
Windscreen replacement
They changed and calibrated my windscreen very fast, for about 2 hours.
8 July 2026
Reply from National Windscreens - Romford
We're glad we could quickly replace and calibrate your windscreen. We appreciate your feedback.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service.
4 July 2026
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Happy Customer, pleased with service
Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens. Will definitely recommend.
10 July 2026
Reply from National Windscreens - Romford
We're so pleased to hear that booking your appointment was easy after your windscreen was struck. It's wonderful that our staff were friendly and did a fantastic job, leaving you very pleased with the service received. Thank you for your recommendation!
Very friendly team great windscreen replacement
Very friendly team, excellent windscreen replacement , kept informed great communication
8 July 2026
Reply from National Windscreens - Romford
We're so happy to hear our team provided excellent service and kept you well-informed throughout your windscreen replacement! Thank you for your kind words.
Reply from National Windscreens - Romford
We are so pleased to hear that our communication was effective and that everything worked very well for you. We truly appreciate your positive feedback!
Reply from National Windscreens - Romford
We're so pleased to hear that our team made a positive impression on you. Thank you for sharing your kind feedback; we truly value it.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great job, no issues
Had a small crack on the side that turned into a large curving crack across the entire windscreen, and these guys replaced the whole thing within just a few hours. No fuss or hassle, friendly staff, easy drop off and collection.
24 June 2026
Reply from National Windscreens - Romford
We're so pleased to hear we could quickly replace your windscreen after the crack spread. We appreciate your kind words about our friendly staff and the easy drop-off and collection process!
Good service- friendly staff- long wait…
Good service- friendly staff- long wait - there was a table and chair so I could work on line. Went to station cafe for lunch
24 June 2026
Reply from National Windscreens - Romford
We're so happy to hear you appreciated our friendly staff and the workspace. We understand that waiting can be challenging, and we are always looking for ways to improve our service efficiency. Thank you for your valuable feedback!
Very much experienced staff and…
Very much experienced staff and management, not take more time to fit my windscreen
19 June 2026
Reply from National Windscreens - Romford
We're so pleased you found our staff and management experienced, and that your windscreen was fitted efficiently. Thank you for your feedback!
Dropped off the car and was done within…
Dropped off the car and was done within 3hrs and sent message to go and pick it up all good.
23 June 2026
Reply from National Windscreens - Romford
We're happy to hear your car service was completed so quickly and efficiently. Thank you for your positive feedback!
Reply from National Windscreens - Romford
We appreciate your kind words.
Customer service is exceptional even…
Customer service is exceptional even when I arrived late they were still professional courteous and helpful
10 June 2026
Reply from National Windscreens - Romford
We're so pleased our team was professional, courteous, and helpful, even with your late arrival. Thank you!
Staff were polite and gave me updates…
Staff were polite and gave me updates on how long it would take - I was able to use wifi in the waiting area - it was really hard to find the location within the industrial estate!
11 June 2026
Reply from National Windscreens - Romford
We're glad our staff kept you updated and you could use our WiFi. We apologize for the difficulty in finding our location; we are working to improve signage.
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