Very efficient & quicker then I expected it to be. I had an issue with my rear view mirror, rang them, asked if I could take it back to the workshop, they saw what my issue was, and they sorted it o... See more
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
10/10, Staff were fantastic, communicated well and also done the work quicker then expected. No troubles at all dropping or picking the car up
Company replied
Charlie communicated arrival and kept me informed. Arrived on time. Very friendly and helpful. Explained what he would be doing and did a great job on my chip. It's barely noticeable. 10/10
Company replied
Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... See more
Company replied
Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #27 of 35 best companies in Vehicle repair shop
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.5
Excellent
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen
It has been a great experience having my windscreen replaced with you. A seamless job.
10 July 2026
Reply from National Windscreens - Romford
We're so pleased to hear that your windscreen replacement was a great experience and a seamless job. Thank you for your wonderful feedback!
Windscreen replacement
They changed and calibrated my windscreen very fast, for about 2 hours.
8 July 2026
Reply from National Windscreens - Romford
We're glad we could quickly replace and calibrate your windscreen. We appreciate your feedback.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service.
4 July 2026
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Happy Customer, pleased with service
Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens. Will definitely recommend.
10 July 2026
Reply from National Windscreens - Romford
We're so pleased to hear that booking your appointment was easy after your windscreen was struck. It's wonderful that our staff were friendly and did a fantastic job, leaving you very pleased with the service received. Thank you for your recommendation!
Very friendly team great windscreen replacement
Very friendly team, excellent windscreen replacement , kept informed great communication
8 July 2026
Reply from National Windscreens - Romford
We're so happy to hear our team provided excellent service and kept you well-informed throughout your windscreen replacement! Thank you for your kind words.
Reply from National Windscreens - Romford
We are so pleased to hear that our communication was effective and that everything worked very well for you. We truly appreciate your positive feedback!
Reply from National Windscreens - Romford
We're so pleased to hear that our team made a positive impression on you. Thank you for sharing your kind feedback; we truly value it.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great job, no issues
Had a small crack on the side that turned into a large curving crack across the entire windscreen, and these guys replaced the whole thing within just a few hours. No fuss or hassle, friendly staff, easy drop off and collection.
24 June 2026
Reply from National Windscreens - Romford
We're so pleased to hear we could quickly replace your windscreen after the crack spread. We appreciate your kind words about our friendly staff and the easy drop-off and collection process!
Good service- friendly staff- long wait…
Good service- friendly staff- long wait - there was a table and chair so I could work on line. Went to station cafe for lunch
24 June 2026
Reply from National Windscreens - Romford
We're so happy to hear you appreciated our friendly staff and the workspace. We understand that waiting can be challenging, and we are always looking for ways to improve our service efficiency. Thank you for your valuable feedback!
Very much experienced staff and…
Very much experienced staff and management, not take more time to fit my windscreen
19 June 2026
Reply from National Windscreens - Romford
We're so pleased you found our staff and management experienced, and that your windscreen was fitted efficiently. Thank you for your feedback!
Dropped off the car and was done within…
Dropped off the car and was done within 3hrs and sent message to go and pick it up all good.
23 June 2026
Reply from National Windscreens - Romford
We're happy to hear your car service was completed so quickly and efficiently. Thank you for your positive feedback!
Reply from National Windscreens - Romford
We appreciate your kind words.
Customer service is exceptional even…
Customer service is exceptional even when I arrived late they were still professional courteous and helpful
10 June 2026
Reply from National Windscreens - Romford
We're so pleased our team was professional, courteous, and helpful, even with your late arrival. Thank you!
Staff were polite and gave me updates…
Staff were polite and gave me updates on how long it would take - I was able to use wifi in the waiting area - it was really hard to find the location within the industrial estate!
11 June 2026
Reply from National Windscreens - Romford
We're glad our staff kept you updated and you could use our WiFi. We apologize for the difficulty in finding our location; we are working to improve signage.
It was supposed to be a replacement at…
It was supposed to be a replacement at home but they told me I have to go there as they don't have a technician who can do the mobile replacement because it's a complicated windscreen. It's a Ford and it's nearly 10 years old.I went there before the the appointment and they took four other cars that arrived after me. Complete ignorance towards costumers and all they said in the end was sorry for the delay. They were saying that to everyone. They also installed and chipped a panoramic roof glass on a tesla and the were trying to convince the driver that it's not a big deal. Complete disrespect towards the costumers. In my opinion it's not a place you can expect professionalism. Would avoid at all cost unless you want to get moved around and wait forever.
11 June 2026
Reply from National Windscreens - Romford
We are truly sorry to hear about the difficulties you experienced with your windscreen replacement, including the change in appointment location and the long wait time. We are concerned about the lack of professionalism you encountered and the issues with other customers' services. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
They are doing everything very…
They are doing everything very professional, from the beginning to the end (appointment , very communicative........and finish the job very professional) well done 👍
8 June 2026
Reply from National Windscreens - Romford
We appreciate your positive feedback! We're glad we handled everything professionally, from scheduling to completing the job. We're happy you had a great experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.