Nationwide Renewables Reviews 

285
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were somewhat happy with their experience overall, praising the initial consultation and setup process. Consumers generally find the installation process efficient, often mentioning that the technicians are polite, friendly, and complete the work cleanly without major disruption. Many customers note that once the systems are running, they perform well, and they appreciate the helpful communication provided during various stages of the project. However, some customers also noted significant delays, prolonged waiting periods, and difficulties in receiving the necessary paperwork and documentation required after the installation. Other people mentioned frustrating communication breakdowns, long response times, and ongoing challenges when trying to reach customer support for assistance.

What people talk about most

Staff

Clients share ambiguous opinions on staff, reflecting a high level of disagreement and contrasting... See more

Service

People report ambiguous experiences with service, as consumer feedback is sharply divided. On one hand, many... See more

Product

Customers consistently note ambiguous experiences with product, with opinions on system performance and... See more

Customer service

Consumers find customer_service to be ambiguous, experiencing severe difficulties obtaining essential... See more

Customer communications

Users describe negative interactions with contact, reporting that it is nearly impossible to speak with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Beware but a good overview of solar and the company's offering. You will not get any specification, performance figures or cost estimate unless you commit to buy their system first. This may not suit... See more

Company replied

Rated 3 out of 5 stars

I am updating my review as I promised I would when my issues were finally resolved. ( I was asked several times to take my initial review down, but didn't) I have waited 22 months since Instal... See more

Rated 3 out of 5 stars

The sales pitch was very persistent, and did not advise about paperwork we should expect. However, we were keen to install and liked the German solar panels offered (we knew they were high quali... See more

Rated 4 out of 5 stars

the installation went very well no problems at all panels working ok ,polite friendly installers scaffolding went up no problem, has not come down as yet not to much of a problem don't no about tariff... See more


Company details

  1. Solar Energy Company
  2. Solar energy equipment supplier

Written by the company

Nationwide Renewables is the place to go when you are fed up with higher energy bills and want to move towards a cleaner, more eco-friendly future. We build bespoke, complete home energy solutions, using solar panels or battery storage. With Nationwide Renewables, you are in charge of your own power supply, saving you money while helping the environment.


Contact info

3.3

Average

TrustScore 3.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(285)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A year after the solar panel…

A year after the solar panel installation, I am delighted to report remarkable savings on my energy bills. The investment with Nationwide Renewables has undeniably paid off, exceeding my expectations. Their guidance on potential savings was spot-on, demonstrating a deep understanding of the financial benefits associated with their solar solutions. Not only did the installation prove to be an eco-friendly choice, but the tangible reduction in energy costs has made a substantial positive impact on my household expenses. Nationwide Renewables' commitment to accurate and insightful guidance has translated into actual, significant savings, solidifying my trust in their expertise. I am thrilled with the financial outcomes of the investment and would wholeheartedly recommend Nationwide Renewables to those seeking both energy efficiency and substantial long-term savings.

13 February 2024
Rated 5 out of 5 stars

Nationwide Renewables has delivered…

Nationwide Renewables has delivered exceptional results, accurately projecting substantial long-term savings on my energy bills. The efficiency displayed during the installation and the exceptional performance of the solar panels a year later are a testament to the team's unwavering commitment to quality. Despite my decision not to proceed, their professionalism left an indelible impression

16 February 2024
Rated 5 out of 5 stars

Nationwide Renewables impressed me from…

Nationwide Renewables impressed me from the start. On installations day, their crew arrived promptly, worked efficiently, and kept the space spotless. They were meticulous and ensured the final result surpassed my expectations. Even after a minor snag emerged post-installation, they addressed it swiftly and reliably, showcasing their commitment to excellent aftercare service. Highly recommend!

7 February 2024
Rated 5 out of 5 stars

Nationwide Renewables made the entire…

Nationwide Renewables made the entire process smooth and stress-free. The installation crew was professional, efficient, and cleaned up meticulously after the job. Their dedication to detail ensured the final result was even better than I imagined. Plus, when a minor glitch appeared later, they resolved it quickly and reliably, highlighting their outstanding aftercare service. I wouldn't hesitate to recommend them!

12 February 2024
Rated 5 out of 5 stars

The installers were very specialized

The installers were very specialized, neat, did exactly what they said they would, and I couldn’t fault the after-install shadow up. It is good to find a firm that not only delivers on what they assured, but also goes above & beyond to guarantee you are very happy at every step along the way.

11 November 2023
Unprompted review
Rated 1 out of 5 stars

I would like to share our experience…

I would like to share our experience with this company from a sales person who was very perswayive the glossy brochure and figures they predicted where very promising but we have had a catalogue of events you get a project manager who never answered the phone three missed installation dates the lack of communication between trades people a total lack of organisation promises made and not kept missing materials scaffolding company damaged our property during errection and dismantle to the estimated costs of £3000 I have been trying to sort out with customer services for three months now they pass the book to installations who promised me three weeks ago to give an answer within 24 hours I am still waiting the accounts department have had two goes at my final account it's still not right they don't know how much I have paid and when its a total disgrace my advice would be don't sign a contract with this company until you have another quote because they are very good at upsetting and causing stress to there customers and once you have paid in full they are not interested .
Update 5/4/2024 it is now 6 months since I contacted customer services I am still waiting for someone to resolve my complaint avoid this company the solar panels don't produce what I was predicted I was given false information total disaster.
It is now 8 months later I am still trying to contact nationwide Renewables they won't answer the phone the numbers I recently had are no longer in use they are a total waste of space I am left now with a repair bill of £3000 avoid this company.
13/08/24 my comments on Nationwide Renewables reply I have never received any information regarding the scaffolding company from nationwide Renewables as the scaffolding was all part of the contract who they employed I don't see why they are telling me to sort it out with them as they have stuck them off their books obviously I'm not the only person who has a dispute with them it says a lot when it has taken six months to reply to my review I have recently spoken to the General manager who promised to look into my complaint he has not been in touch for three weeks.

19 February 2024
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Thank you for taking the time to share your experience. We understand that this has been frustrating for you, and we appreciate your feedback.

Regarding the scaffolding issues, we want to clarify that we always work with a subcontractor for these services. Our team provided you with their contact details to assist with any concerns. We’re here to offer support, including legal assistance if necessary, should there be a lack of cooperation on their end. Since your review we have struck them off our books.

As for the solar panel performance, please remember that we guarantee the kWh yield production. If your system isn’t performing as promised, we encourage you to reach out to us directly. We are committed to resolving any discrepancies and ensuring you receive the support you deserve.

We take your concerns seriously and want to ensure we do everything we can to address them. Thank you for your patience and let’s work towards a solution.

Best regards,

Michelle

Rated 5 out of 5 stars

Very good guys,

Very good guys, worked all day to get the job done, neat & tidy & went through everything with me would highly recommend

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Spectacular work

Spectacular work! These guys value outstanding workmanship and premium products. If you need Solar panels, batteries or anything in between they've got your back!!

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Had my panels up for 6 months now

Had my panels up for 6 months now, I thought in winter I would not see a difference in my energy bill but I have. I am a first time home-owner at 21 years old, nervous about how much I will have to pay to live comfortably at home. I am to this day happy with my decision as I feel confident in trusting this company and the service they have provided me with. I requested Priya as my project manager after my visit with Sally due to previous reviews and I have to say the service is incredible. I was nervous about making this big decision at such a young age, but I have felt nothing but confident, assured and pleased with the outcome of an energy bill reduction of 70%! I encourage more people my age to consider solar panels as they have amazing perks. The installation team came on time as promised, did such a clean install that even to this day the panels look absolutely amazing, take a look at the picture attached. Thank you

2 August 2023
Unprompted review
Rated 5 out of 5 stars

John, Priya, fantastic team

Posting this review on behalf of my elderly mum. Today we have had our solar panels installed and I cannot believe how beautiful they look. Usually my mum meets with the regular cowboys but this company’s service has been amazing. She had an appointment with Johnny who was incredibly reliable and trustworthy. She is now due to save £1500 in just her first year. Today, even with snow, this company has made it to us and completed such a neat install. The lads on the job were amazing and helped even hoover my mums downstairs to keep things tidy. Project manager priya made some fantastic suggestions on battery upgrades and communication has been fantastic. I would recommend!

8 February 2024
Unprompted review
Rated 4 out of 5 stars

poor service changed to great service

Due to the poor service provided by this company i have been forced to contact citizens advice. Sales team member is the only person to come out of my dealings with the company with any respect. 1 star
Update 08/24
New management and for me a better experience. Previously problems seemed to just mount up and I felt I was not listened to. The new manager Scott travelled hours to my house to discuss any issues past or present. He has since followed up with an email and phone call to support me. This had led me to believe the company is looking to be better and I feel that a change of their behaviours deserves a change in ratings as they are seemingly looking to improve . 4 stars

6 February 2024
Unprompted review
Rated 4 out of 5 stars

We had John come to the house twice and…

We had John come to the house twice and he happily took his time to explain to us. First day he gave us a look into the company and solar panels in general. The next day we spoke more about it and started to warm up to the idea because of how much information John had given us to be able to make an informed decision. John was very patient with my husband and I and gave us detailed breakdown on the types of solar panels and how much each would save us. We opted for payments on instalments and he helped us choose the best credit options.
John was very helpful giving us very adequate information about solar panels and how important they are and how helpful it’ll be for reducing our energy bills. He’s very persuasive and really does his job well. Very friendly and I recommend him

18 December 2023
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi Jennifer,

Thank you for sharing your positive experience with John! We're thrilled to hear that he provided thorough and informative sessions, helping you make an informed decision about solar panels. It's great to know that John's patience and detailed breakdown of the options, including payment plans, were valuable in your decision-making process.

We appreciate your recommendation and are here to support you throughout your solar journey. If you have any further questions or need assistance, feel free to reach out. Thanks again for choosing us!

Best regards,
NWR Customer Care Team

Rated 5 out of 5 stars

Excellent service from Rob who…

Excellent service from Rob who explained in great detail about the each panel - No pushy sales or obligation to buy.
A very polite and friendly lady named Priya, called me to say i have been entered into a prize draw to win LED light bulbs. So far excellent service

29 January 2024
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi Emma,

Thank you for your kind words! We're delighted to hear that Rob provided you with detailed information about each panel without any sales pressure. We appreciate your positive experience and Priya reaching out to ensure you're included in our prize draw for LED light bulbs. If you have any further questions or need assistance, feel free to reach out. We look forward to continuing to provide excellent service throughout your solar journey!

Best Regards,
NWR Customer Care Team

Rated 5 out of 5 stars

Special thanks to Mrs Priya (the…

Special thanks to Mrs Priya (the project manager) for the good experience regarding the process of installation of my solar panels!

2 February 2024
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi Preslav,

Thank you for your kind words! We're glad to hear that Priya made your installation process a positive experience. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. We appreciate your support!

Kind Regards,
NWR Customer Care Team

Rated 5 out of 5 stars

Efficient, friendly and an all round good job.

Great communication all through the process. Workforce who dealt with me were all good; got the job done quickly and easily. Accessibility in my house was difficult but they worked round that and got the job done neatly and efficiently. Follow up communications were good as well.

1 June 2023
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi James,

Thank you for your positive feedback! We're thrilled to hear that you found our team efficient, friendly, and the job well done. Your satisfaction is our top priority. If you ever need further assistance or have questions, feel free to reach out. We appreciate your trust in Nationwide Renewables

Kind Regards,
NWR Customer Care Team

Rated 1 out of 5 stars

Absolutely awful experience with this company

Absolutely awful experience with this company. Missed appointments for installations, long delays. It took 6 months for them to issue the MCS certificate which is required for exporting back to the grid and when it finally arrived after months of chasing it up they got the address wrong meaning the certificate was invalid. When they finally re-sent the correct address they still didn't update the MPAN (supplier number) from the incorrect address so I still couldn't export. They now just ignore my emails and there's never anyone to speak to on the phone. Awful customer service and awful company. I rung MCS directly today to sort the certificate myself and they told me Nationwide Renewables have actually just been suspended from MCS which is no way surprises me at all! You HAVE to have an MCS certificate in order to be paid for exporting energy to the grid so do yourselves a favour and find a company that are MCS registered (and also have a decent record of customer service). One of the worst customer service experiences I have ever had, I really cannot stress how bad the whole process has been as soon as the installations started.

UPDATE 20.3.24 - I have had a barrage of emails and calls from various staff members threatening me to take down this review. They still owed me an electrical installation certificate and refused to send it to me until I removed this review which I have not done. I made a formal complaint to NAPIT who are the governing body for solar installations and they informed me Nationwide Renewables have also been suspended by them too. When I told them I would pursue legal action if they didn't send me the certificate that I had paid for 18 months ago they finally sent it to me. And guess what... it had the wrong address on it again! I genuinely can't believe how poorly run this company is. Well thanks for threatening me to remove my review, I hope you like the updated version. Everything I have said on here is completely true - you can contact MCS and NAPIT by phone and ask them to check if Nationwide Renewables are suspended or have been in the past. With so many reputable companies offering solar installation there is absolutely no space for a company like this to exist. Do yourself a favour and stay well clear of this terrible company. They would have far more 1 star reviews on here if they didn't bully people to remove them. Many of the 5 star reviews sound completely fake too, don't be fooled.

31 October 2023
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi Matt,

I'm truly sorry to hear about your experience. I appreciate your patience and want to assure you that we're actively addressing the issues. Tia has diligently worked on sorting your outstanding paperwork and helped with your Smart Export Guarantee. We are committed to resolving this matter promptly. Thank you for bringing this to our attention, and we'll make sure to learn from this to improve our services. If you have any further concerns, please don't hesitate to reach out.

Best Regards,
NWR Customer Care Team

Rated 5 out of 5 stars

I simply couldn't be happier with my…

I simply couldn't be happier with my experience of nationwide renewables from start to finish. It was great initially to have the opportunity to discuss installation options and to figure out a bespoke design that fitted our needs and our property. The project management was seamless with the install happening on the exact day predicted months beforehand. And the team of roofers and electricians were the epitome of professionalism and technical competence completing an installation of the highest standard on time in spite of rain, ice and snow. Would recommend to anyone.

19 December 2023
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi Amie,

It's fantastic to hear that your experience with Nationwide Renewables has left you extremely satisfied. I'm glad the initial discussions allowed for a bespoke design that met your needs, and that the project management and installation process went seamlessly. It sounds like the team's professionalism and technical competence made a positive impact. Thank you for recommending Nationwide Renewables. If you have any further comments or if there's anything else you'd like to share about your experience, feel free to let me know. Enjoy the benefits of your solar installation!

Thanks
NWR Customer Care Team

Rated 5 out of 5 stars

Having considered a solar PV system for…

Having considered a solar PV system for some time Nationwide Renewables was recommended to us by a neighbour. We are extremely grateful to the neighbour for the recommendation and to JoJu as we now have a solar PV system and Zappi EV charger which precisely fit our needs. From the first contact we were impressed by the professional approach and sound advice offered. The installation proceeded on schedule and was complete in just two days. I would recommend Nationwide without reservation and in due course will discuss with them options for adding battery storage.

19 December 2023
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

Hi John,

It's wonderful to hear that your experience with Nationwide Renewables has been positive and that the solar PV system, along with the Zappi EV charger, precisely fits your needs. I'm glad to hear that the professional approach and sound advice from the team left a positive impression. If you ever decide to explore options for adding battery storage in the future, I'm sure Nationwide Renewables will be happy to assist. If you have any more feedback or if there's anything else you'd like to share, feel free to let me know. Enjoy the benefits of your new solar PV system and EV charger!

Kind Regards,
NWR Customer Care Team

Rated 5 out of 5 stars

Our much awaited solar panels are now…

Our much awaited solar panels are now up and running thanks to Nationwide Renewables Solar. We had to wait patiently for our turn, but once it came and Dan the design engineer got in touch to discuss our needs and best options, the whole experience has been a very positive one. All our questions and issues were responded to so we could make the decisions that were right for us. The installation process was well managed and we were kept informed by the team throughout the process. Any queries we had were responded

19 December 2023
Unprompted review
Nationwide Renewables logo

Reply from Nationwide Renewables

To Jospeha,

I'm delighted to hear that your much-awaited solar panels from Nationwide Renewables are now up and running. I'm glad to hear that the overall experience has been positive, and the installation process was well managed. If you have any more feedback or if there's anything else you'd like to share, feel free to let me know. Enjoy the benefits of your new solar panels!

Thanks
NWR Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look