Naturitas Reviews 

I have order 3 items on 16/03/2022 and today is 6/04/2022, my parcel still has not arrived. I asked to refund and what say answer is “parcel is on its way will arrive in few hours” and still no refund. I won’t accept parcel because 23 days on its way, I have no idea what conditions or what temperature is held in.
Expensive prices and never get product. Naturitas is waist of money and time.
Very poor professionals responding emails.

It is a scam, no customer service. They took my money, never sent any email or products. Criminals !!!

Just bought from this company 2 sets of medical devices(ear's cons ) which are used to get your wax out of the earn.The products seems to be ok but in each box that contain 2 cons should have been also a scented ceramic and I found just one.For that you will lose one customer.Such a share from you to take it out of the box and to leave just one... I can justify with photos...

Received all products in my order nestly packaged and well protected. Good relation quality - price! Never had a problem with them and I have made 4 big orders in the last 6 months. One area for improvement would be to get notificstions of delivery dates in advance. Other than that, quite happy with them

Shocking service. Payment taken before delivery. No response to emails and phoning to Spain was costly and with no English speaking agents.
Finally got a refund from PayPal who were quick to respond and refund my money. Big time scammers - beware!!!
UPDATE:
Within 15 minutes of receiving my PayPal refund - surprise! surprise! l finally get a response from Naturitas informing me that my order had been despatched. Haha right! I tracked the number only to discover that my package had, in fact, ONLY just been collected by a courier. So, in other words, it had never been despatched in the first place. Such shameful lies! Several days later, my order FINALLY arrived and guess what? It's not my order - Naturitas sent the wrong item, which is useless to me!!!!
🚩People, there are many unscrupulous businesses out there. Be aware of any orders and payments you place with "AMCORE BALANCE S.L." My experience with this company has been disgraceful. Shame on them!

If I could give this a triple zero I would!

This shop is a scam! I cant track my orders, I cant talk with an agent, nothing!

Please avoid this shop! I

I've been purchasing products on Naturitas for few months, I've been very satisfied. It delivered on time. Customer service is good, there is also a reward programme that is useful. I will keep using this site. I do find also products of Forza Vitale that I used to buy in Italy this is also a big plus to me.

Delivery price are extra high, and I got after 14 days my parcel. I think they are not in the UK.
To contact with them is easy, but useless.

Ordered under Naturitas.ie on 28th October today 12th November still not received my order and emails not replied to. Buy from a reputable seller is my advice. Have paid by PayPal so will have to use their service to get my money back. Update after contacting for refund they say they were out of stock and offered to send it shortly when in stock but when contacted by PayPal got my refund immediately.

If the website is .IE then I expect them to be based in Ireland, not Spain, this is misleading. I haven't received the product yet, if it was in Ireland it would have been here by now

Scam. Never received my order to Ireland. Then never received any refund. I am going to report them to authorities.

I don't even want to give one star. It is Scam!! I ordered 3 bottles and paid for it, under my account on their website, there is no such order existed and nor email order confirmation been sent to me. Are you joking me?? I had to dispute this case through my bank and hope to get the money back!!

SLOW. LIARS. AVOID!!!!!!

Scam - now shut down. Luckily protected by Paypal

I always see this company advertise really good prices but for some reason never trusted them and always on further investigation my hunch stops me from buying from them. I saw this time that they are part of the e trusted shops and their rating is 4.7/5 - So I thought I would check, what a scam, it's a total lie. Not even part of the e trusted shops. Stay well away from this supplier.

I am in New Zealand, and Googled for NZ online businesses for buying herbs. This business came up with a NZ website. Naturally I thought I was ordering from NZ, and would receive my goods within a day or two.
A couple days later I receive an email to say my order has been dispatched "from country of origin". Eh?!
Turns out they are not in NZ, but in the UK (I'm assuming, as I found a UK website for them, eventually). NOWHERE on their NZ website does it mention ANYTHING about being an overseas company. And there is no way to contact them to ask about this.
It takes weeks for things to get from the UK to NZ, so I ended up having to make a second order from somewhere else, to get the items in time for when I needed them.
I specifically avoid buying from overseas companies for 3 reasons: 1) It takes forever to get anything, 2) there are often customs issues, and 3) if something goes wrong, it is almost impossible to get it sorted - and looking at the reviews here only validates that view.
Implying that you are a NZ company, shipping from NZ ("We ship everywhere in NZ" being the ONLY shipping information available on the website) is FALSE ADVERTIZING!
You need to make it clear WHERE YOU ARE SHIPPING FROM on your website.

I ordered in 16/07/21and today I had my parcel. Thank you Naturitas

I used them, once for a small order.
I couldn't review the products because my account didn't work for 6 months, didn't get anywhere via email, I gave up logging in, thinking it'll never work.

Then I started getting coupon spam emailed to me, told to set my preferences: The email options were set to order info ONLY.

So I email them, request the account is deleted, after all, if you can't be trusted to handle my account properly, I don't want an account with them anymore.
They respond saying the account has been deleted some weeks ago... I'm still getting spam from them, low and behold, the account is still active.

The shopping experience was quite good for me, order was delivered accurate and in a good time frame.

The problem is with the products - the ingredients listed on the site are not accurate, often stating only the natural ingredients and completely omitting the fact that there is added perfume to some products and other chemicals or other unfavourable ingredients such as palm oil.

The second issue is with contacting the team: it is not possible to leave a review of the products, or send an inquiry about a topic that isn’t already listed. This means poor customer service.

If you know the product that you are buying already then it is probably fine to buy from the shop. But if you are looking for new *all natural* products then this site will not give you the right information to make an informed decision.

Bit worried after the bad reviews but gave them a go using paypay

two boxes were to be delivered and only box "2 of 2" arrived - I refused delivery to avoid the endless hassle of sorting it.

I emailed them - it bounced back

I then challenged the payment on PayPal

Products are nice and prices was okay - but packaging was poor (Just chucked in - could all have been in one box), no answers to emails excpet through paypal.

I would avoid.