Navi Auto Transport 

If I could give Navi Auto Transport zero stars I would. I would NOT recommend this company. The carrier tries to pick your car up before you are ready and drops the car off late! For my case, they dropped it off 24 hours later. When you call customer service they have long waiting times, and their customer service representative’s are argumentative and extremely unhelpful. They blame the customer instead of trying to problem solve. The final price was $600 more than the estimate that was given to me in the beginning. The driver asked for the payment when he picked up my car when the contract clearly says payment on delivery. Please do not use this company.

Company quoted me a price of $706 to transport my car from Pa to Florida. We were moving so I needed vehicle picked up by certain date. Evening before pickup, they called to confirm, but now the price is $1368! Told them price was unacceptable, they would try to locate different carrier ASAP. Didnt hear back until after we left.

My car was picked up and delivered to my home. However, the key fob wasn't left in the car. I've called numerous times, and no one has gotten back with me. This company is a scam!

The Navi Team found an excellent Car Transport Driver.
He was very friendly & helpful.
I also enjoyed talking to him about cars with manual transmissions & Brazil.
If I ever need another car transported, I hope I get him again.

Navi only seems to have customer service agents from India. Their speaking ability is ok but understanding is another story.
I booked Navi and was given a three day pickup window. There was zero communication from them so I called each of those days just to be told "we are doing our best to find a carrier" Three days after my three day window closed, and after I already booked another carrier, they called to say they found a carrier.
Their customer service is very poor and is heavily reliant on their AI but even that has a heavy Indian accent. Communication was non existent.
I woukd never recommend this company. Find a real carrier abd not a broker.

Horrible was charge $1100 but the day of I get a call saying getting picked up next day and charging me $1600 nobody use Navi stressful experience and nobody answering the phones so they can explain to me why I’m getting charge extra $500

The vehicle was picked up early and it was delivered fairly quickly considering that it went from Weatherford, TX to Waterbury, CT.

I booked Navi Auto Transport order 251207104 to ship a 2026 Tesla Model Y from Prince Frederick, MD to Queen Creek, AZ. I paid an extra $350 for expedited / guaranteed pickup. Their own dispatch listed pickup 8/13 and delivery 8/15.

There was no pickup attempt on 8/13. The car was picked up 8/15 and delivered 8/20.

Their written terms (sections 4.4 and 9.6) say if a guaranteed pickup attempt is not made on the purchased date, the remedy is a refund of that fee. They refused. I called every day from before pickup through the week after delivery. Each time I was told a manager would call the next day. No manager ever called.

I filed with the BBB and my credit card company. The $350 was credited through the card.

The car arrived. That is not the issue. They sold a guaranteed date, missed it, then hid behind “dates are estimates.”

For one the price got more than doubled,The transporting company wanted to pick up my car at 11pm,The real time GPS Tracking was no where correct.Also the transporting company also damaged my car and then denied the before pictures I had off the car was already there and wouldnt help to pay some of the damage that was done to it. So I WOULD NOT ever use this company or the transporting company either (GQ LINE LLC)

No communication for 5 days until a phone call on day of scheduled pickup when price almost doubled from the online price of approx $280 to over $500. Not much of an option if I didn't want to incur storage fees. Despite having all contact info for drop off, driver left the car outside a different business without speaking or texting anyone. At least we eventually found it. Not a great experience.

Very professional, the drivers always courteous and punctual. Our 3rd shipment in a year. Fantastic service.

Outstanding Service & Performance! Contacted Navi Auto Transport. They picked & delivered the next day. Live tracking was great. A+ experience.

Good experience with this company; transported a vehicle for me from Idaho Falls, ID to Gainesville, FL. The 'pickup guy' was friendly and quick. The delivery was made in 6 days instead of the scheduled 9 days.

Paid $29 for real time tracking updates.
The ONLY tracking info I saw was an estimate based on pickup time and location and drop off location. Left several messages with dispatch and driver. Never got a response until the night before the drop off date from driver
saying it would be 8:00 am.
Wasn’t impressed with communication or
the real time tracking that I paid for, but never saw.

AVOID AT ALL COSTS!! Horrible customer service. Easy to talk to someone in the beginning when you’re getting a quote but once you’ve signed the contract and they have your money anytime you call it’s a 30 minute hold and you speak to someone at an offshore call center. Cherry on top vehicle arrived scratched.

Spent to much time talking to an AI agent. could not get IT to understand that the person at the pick up point was not being talked to about vehicle pickup.
Once the driver had the vehicle and was on the road the experience got much less stressful for me.
Delivery went well and I was Pleased by the professional way the driver work with me to get the vehicle delivered.
Nuri Yildiz was an excellent representative for your company. The cost was high but I will blame that on the guy in the White House. So Thank you and keep up the good work. Thank you, from Gordon Myrick.

Having had two bad experiences with car transports (not with Navi), I was a bit jaded going in to this shipment. I can say that this shipping experience was truly flawless!
My car was picked up promptly on the chosen day of pickup and was delivered on the specified day of delivery. Communication was excellent. The driver's communication was remarkable as well. He called to let me know that traffic had slowed him (not uncommon for Southern California) and explained that he would be a couple hours later than planned. Not a problem. Quite a change from the last shipping experience where I had to report my car stolen with another carrier. Choose wisely when selecting a transport carrier for your vehicle. It certainly makes a difference..I will gladly choose Navi Auto Transport again in the future. Thank you!

I have never experienced such horrible service in my life. Not only is it impossible to get a live person, but the people they sold my contract to were incredibly rude and delivered my car on the wrong day. I would never recommend this company to anyone. Absolute nightmare! Be warned!

First off the ad says zero down but as soon as they get your credit card number you are charged a deposit. Then I asked for specific dates he scheduled a driver for dates I did not want and would not be available for the drop off. I call back to tell them this is not what I ordered and this won’t work. I call to call and cancellation cost me $195. It’s my fault that they don’t have a driver for the time I requested. Don’t ship with Navi and don’t give your credit card info they take your money.

From start to finish this was an absolute disaster. I can’t imagine that Navi vetted Caroline Transport. This company Caroline Transport was the worst. They did not arrive and they said they would. They did not deliver the car when they said they would and they were a whole day late. If I hadn’t chased them down, I would never have known when my car was going to arrive. And when it did arrive, it arrived damaged. The side was scraped. Paint was chipped off and now I have to go around chasing down insurance companies and collision stores. And furthermore, I wasn’t told that there was damage. I found it myself. I will never ever use this company or the one they broker me out to again. I am planning on pursuing a discount or some kind of service adjustment because of all of the inconvenience and the damage. I don’t know yet how they will respond to the damage so I can’t really speak on that. Avoid them at all costs.