Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)
Company replied
Location
Switch locationUnit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more
Company replied
We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more
Company replied
Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more
Company replied
Company details
- #15 of 22 best companies in Equestrian Shop
- #240 of 601 best companies in Clothing Shop
- #7 of 7 best companies in Horse-Riding Service
- #62 of 88 best companies in Outdoor clothing and equipment shop
- #176 of 262 best companies in Pet shop
About Naylors - Cannock
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom
- 01543 479540
4.9
Excellent
878 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi I’m so glad found this place…
Hi I’m so glad found this place everything is 10/10 prices and service
17 October 2025
Reply from Naylors - Cannock
Thank you for taking the time to leave your review. We're happy to hear that you have enjoyed your recent experience with us. We do hope to be of service again soon.
Came into Naylors to have my daughter…
Came into Naylors to have my daughter fitted for a riding hat. Amelia did the fitting and was great with my daughter and recommended the best hat for her. She also helped us get some new riding boots that suited her better than her old ones. Thank you for the help :D
9 August 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave us a five star review.
We are happy to hear that Amelia was able to both fit a new riding hat and assist in finding a suitable pair of riding boots for your daughter. We do work hard to provide excellent service and share our knowledge with our customers.
We hope to see you in store again soon.
Went in for a body protector
Went in for a body protector, Sue came over straight away and fitted me in ten minutes, she also advised me on how the item should fit and further tips and tricks. Very good service and im glad I have a shop like this to go to for experience and variety. I will be returning to store without doubt.
2 August 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your recent visit to our Cannock store. We are glad to hear that Sue was able to assist you in fitting a body protector and we looked forward to seeing you in store again soon.
Always get a warm welcome and the staff…
Always get a warm welcome and the staff are helpful and friendly. Nice to have a local country shop. Served by Sue who was lovely and friendly. Very helpful.
1 August 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave your review. It is great to hear that you enjoyed your visit to our Cannock store and that Sue was able assist you with your purchase. We do hope to see you in store again soon.
Sue helped me find the perfect fitting…
Sue helped me find the perfect fitting riding boots! Thank you for putting up with us trying on lots of different boots!!
5 * service
14 July 2025
Unprompted review
Reply from Naylors - Cannock
We appreciate you taking the time to leave your review about your recent visit to our Cannock store. It is great to hear that Sue was able to assist you in finding a pair of suitable riding boots. We do hope to see you in store again soon.
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and good range of products
21 June 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review of your visit to our Cannock store recently. We are super pleased to hear that you are pleased with the range of products available and that our staff have provided a positive experience with their knowledge and assisting you when required.
We do hope to see you in store again in the future.
Reply from Naylors - Cannock
We're glad you found our staff helpful. We appreciate your feedback and look forward to your return!
Came to buy riding boots and was served…
Came to buy riding boots and was served by Kelly who was really helpful advising of suitable styles and makes that would fit me well , a good stock of boots it my size to try on and all staff were really helpful and friendly.
7 June 2025
Unprompted review
Reply from Naylors - Cannock
Really happy to hear that Kelly has been able to provide valuable advice to assist you in finding boots that would be suitable for you. We appreciate the feedback on the stock at our Cannock store and that the whole team at Cannock have made your visit a welcoming one. We do hope that we can be of assistance in the future.
Brilliant Customer Service
I visit naylors often and everytime I go in it is a lovely experience, the staff are so happy to help. Special thanks for Sue and her help today what a wonderful experience!
27 May 2025
Unprompted review
Reply from Naylors - Cannock
We appreciate you taking the time to leave your review about your recent visit to our Cannock store. It's great to hear that you have a lovely experience when you visit the store and that Sue was able to help and assist with your purchase.
We do hope we can continue to provide an excellent experience and see you in store again soon.
Kellys advise re laminitis.
Kelly advised me regarding preventing my event horse of 20yrs from developing laminitis. She was extremely empathetic and I felt listened to and that she understood how distressing the situation was. I bought a Greenguage halter and mask.
23 May 2025
Unprompted review
Reply from Naylors - Cannock
We are pleased to hear of your recent experience within our Cannock Store. We take pride in providing a high level of Customer Care at all times, our staff have a wealth of knowledge which Kelly has shown by listening to your horse's needs and providing you with the advice and support that was required enabling you to purchase the Greenguard Headcollar and Muzzle to assist your horse to prevent a bout of laminitis.
We do hope that we can be of assistance again in the future.
Reply from Naylors - Cannock
Thank you for taking the time to leave a review of your recent visit Cannock store. Within our stand alone stores we currently offer the loyalty stamp scheme and are happy that you have made use of this whilst in store.
We look forward to seeing you again in store.
fabulous service from Amanda and…
fabulous service from Amanda and Amelia, unfortunately no hat sizes in stock but the staff were extremely helpful!
18 May 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your experience at our Cannock store with Amanda and Amelia. It is great to hear that you found the service to helpful and we look forward to seeing you in store in the future.
Perfectly helpful
Been on a quest to source body protection and visited a couple of other large equestrian stores without success or feeling that the process was a good experience.
Louise got the balance between letting us browse and providing really good advice just right, even though we are very inexperienced senior citizens.
10 May 2025
Unprompted review
Reply from Naylors - Cannock
We're happy to hear that you felt supported during your search for body protection. We aim to provide a helpful and balanced experience for all customers, regardless of experience level. Thank you for your positive feedback.
Riding hat fitting
Visited the store to purchase a new riding hat. I wanted try on a few in store having being unsuccessful choosing one that fitted correctly online. I was very pleased to see lots of hats with different sizes in stock and was able to buy there and then. Professional, friendly advice given by Louise. Blue light discount a bonus.
13 May 2025
Unprompted review
Reply from Naylors - Cannock
We are happy to hear you were able to successfully purchase a new riding hat with the help and friendly advice from Louise. Thank you for taking the time to leave a review. We hope we can be of help again soon and look forward to your next visit.
Being an Electrician i went in for some…
Being an Electrician i went in for some advice about some horse electric fencing for some stallions we have.
I was lucky to be looked after by kelly, honestly probably one of the most knowledgeable person when it comes to electrical fences, energizers, i have ever come across. She was so helpful, and guided me step by step as to what i would need. Absolutely brilliant customer service, big thank you to kelly.
8 April 2025
Unprompted review
Reply from Naylors - Cannock
We're thrilled to hear about your positive experience with Kelly. It's wonderful to know that she was able to provide you with the expert advice and guidance you needed for your electric fencing. We strive to offer our customers the best possible service, and we're delighted that Kelly's knowledge and helpfulness made a difference for you.
Amazing service
We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing daughter. Nothing was too much trouble and she helped us get well fitting, quality boots at a competitive price.
5 May 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for leaving a review regarding your experience at our Cannock store and Holly, we are pleased to hear of your positive experience and the care that was provided by Holly in assisting you with the purchase of your new riding boots. We hope to see you again in the future.
Had my new riding hat fitted by Amelia…
Had my new riding hat fitted by Amelia who gave excellent advice and remained calm and professional despite my high maintenance toddler and border collie pup being determined to help! Genuine and unpretentious service, I highly recommend 😊
3 May 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for leaving a review on your visit to Cannock, really pleased to hear that Amelia has provided excellent service in fitting a new riding hat for you, with the assistance of your toddler and puppy. We do hope to see you all again in store.
I was looking for a pair of boots which…
I was looking for a pair of boots which I could not see out. Staff member very kindly, looked on the system and found they had some on a recent delivery, so went to the back to have a look for my size which they had.
All staff were very friendly, and the store was tidy
28 April 2025
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your recent visit to our Cannock store. It is great to hear that staff were able to assist you in finding a suitable pair of boots.
We do hope to see you in store again soon.
Fab experience with Amelia
Fab experience with Amelia at Naylors Cannock. She was very patient with me and I came away with lots of treats! Thanks so much, we will be back soon!
26 April 2025
Unprompted review
Reply from Naylors - Cannock
It is great to hear that Amelia was able to assist you in store with your purchases. We appreciate you taking the time to leave your review and look forward to seeing you in store in the future.
We popped into Naylors a few days ago
We popped into Naylors a few days ago, Amelia was really helpful and helped us find what we needed :) thankyou Amelia!
23 April 2025
Unprompted review
Reply from Naylors - Cannock
We appreciate you taking the time to leave us a review about your experience at our Cannock store. It is great to hear that Amelia was helpful in finding what you needed, and we hope that we can be of assistance again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.