NCF LIVING - Northampton Reviews 48

I am completely disappointed with the service. At first I thought this was a great company. The held on to my furniture. However now that I’m ready for delivery I can’t get hold of anyone. I attempted a phone call but it repeatedly says no one is available to take a call. So email was sent. I then received a text asking to respond with order number and yes if I was ready to receive. I responded. But still haven’t received a delivery date. Have since sent multiple emails attempted numerous phone call. All have gone unanswered. I checked the tracking information yesterday for it to now say it’s been delivered. Delivered where? I wasn’t there to receive any furniture. Didn’t know delivery was being attempted. Who has my dining set? Was a signature taken for receipt or a photo taken? Would like to see proof of delivery. Would never use this company again. Terrible customer service. Can get hold of anyone now they have my money

Bought a £2500 sofa from this firm and after 12 weeks it had developed a hole in the seat of the single chair.
Tried to contact them as their outlet had been closed in Northampton following a fire so all on email.
Sent them photos of the fault and they say it is not a manufacturing fault.
This is the third time of trying to get this replaced under the warranty and they are now saying that we can get a report from a professional upholsterer and if they confirm this i a manufacturing fault then they may look at it.
To anybody who is thinking of buying anything from this shower then just DONT GET INVOLVED you will regret it in the long run

order NAOM1038 , which was delivered on 5th March 2025.

Very very disappointed with the service. We had placed our order for 4 seater sofa in May 2025 and only received it in July 19th 2025. When the sofa arrived it couldn’t fit through the door so had to return it. We would be expecting to wait for further 4-6 weeks!!!!
Very disappointed.

The girl who served me was very helpful.would definitely shop there again the girl who served me was Chelsea in Paisley.

We had a fantastic experience at the Northampton store today, thanks to Daryl. His friendly and helpful demeanor made the process of choosing a single bed for our guest room easy and enjoyable. He offered valuable options and helped us make the best decision. We're very pleased with our purchase

Isaac was really helpful and made the my mattress purchase experience totally enjoyable. I highly recommend ncf living

Mo is awesome, gave us space to browse and was very helpful giving us useful info. Such a helpful guy, would definitely buy from here again. Nice affordable selection of beds too.

Issac was a pleasure to work with ,truly a consumate professional at the Northampton store .

Isaac from Northampton was very friendly and helpful.

Mo the salesman was very friendly and extremely helpful, even went to move mattresses from one bed to another for us to try ou

I have fibromyalgia and the staff member Joe was so accommodating and helped me find the right mattress and sofa that suits my disability, without making me feel disabled, and the coffee was lovely. Very good on value for quality products, stress free shopping experience, highly recommend

Joe in the Northampton store was a great help in looking for furniture for my new house thank you!

Highly recommend! Isaac from Northampton was so lovely and friendly and it was such an easy process!

Isaac at Northampton was kind and patient and not pushy in helping with a two and three seater sofa

David in the Northampton branch was super helpful & directed us to exactly what we were looking for. We then went ahead and ordered our sofa’s for our new house. Super happy :)

Daryl is amazing knew what my sister wanted from a sofa

Went in to look for beds and Mo was very nice and attentive , taking is round and showing is beds that met our specifications.
Would definitely visit and recommend anyone to have a look when they are searching for furniture.

Lovely friendly service.

Came into the northampton showroom & had no clue what type of sofa I wanted or needed I spoke with Isaac & he guided me in the right direction very professional & made the process easy top service 5*

Daryl at Ncf Northampton was amazing 10/10