Banner for Neilson Active Holidays

Neilson Active Holidays Reviews 

1,101
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff, noting that team members always go above and beyond to make family holidays and activities truly special and memorable. Consumers also highlight the remarkably smooth booking process, well-designed website layouts, and a fantastic variety of engaging resort options available. Some reviewers were not happy with the website navigation, mentioning that it was sometimes tricky to compare available dates or prices. Consumers also noted occasional technical glitches during checkout or expressed a desire for more detailed information regarding specific travel arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Booking process

Clients share positive opinions on booking process, noting that travel arrangements are simple, efficient,... See more

Holidays

Consumers find holidays to be a fantastic experience, expressing high satisfaction and appreciation for the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward website... See more

Service

People report positive experiences with service, noting that staff members are attentive, and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great active holiday, good variety of food choices. All areas were clean and well maintained. Great staff from reception to restaurant and cleaning staff. Great Neilson staff with Emily’s excellent s... See more

Rated 5 out of 5 stars

Had a serious health issue first day and professional and prompt response probably save my life. Hotel management could not have done more to assist my wife and son who flew out the next day. Accomm... See more

Rated 5 out of 5 stars

We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 h... See more

Rated 5 out of 5 stars

Val D'Isère April this year as a solo skier. Staff lovely, hotel great location and fab spa. Food was delicious, and area for solo skiers to sit together in the restaurant. Ski guiding in the afternoo... See more



Company details

  1. Tour operator
  2. also in
  3. Beach Resort
  4. Luxury hotel
  5. Ski holidays
  6. Ski resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,101)

539 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All wonderful except the tennis coaching and padel availability.

Booking experience, organisation, greeting at the airport, transfers, room, cleanliness, food, staff all wonderful. Couldn't fault them despite a typhoon! However, the main reason I went was for tennis coaching which was not good. It was just a series of activities with little or no actual guidance. They would set you off on your task and then spend the rest of the time chatting to each other. Nowhere as good as Buca Beach club where I got to meet Mark Petchey too!! The padel experience was also not good. ridiculously overbooked with long queues to book. Only managed to play once all week.

10 October 2026
Rated 5 out of 5 stars

Wonderful staff / both activity and…

Wonderful staff / both activity and hotel.

Great food and sports facilities. Sailing kit well looked after and bikes.

Buca is getting a little tired. Very little difference. Between this and messini now.

27 October 2026
Rated 5 out of 5 stars

Brilliant…

Enjoyed everything from start to finish. Staff were enthusiastic and fully committed to enhancing the experience.

26 October 2026
Rated 3 out of 5 stars

Booking process OK if you don't know where you want to go.

Have been asked about the booking process. I am flexible as to where I fly from, but you don't get that option in a straightforward way when booking online. I wanted to go to a particular beach club for 14 nights, and would have been prepared to go from virtually any southern airport. But I had to see what was available from each airport instead of being shown on one page where I could fly from for that duration for that particular club.

2 November 2026
Rated 5 out of 5 stars

Perfect holiday

We love this place - it’ll be our 5th year next year.
Staff are young, enthusiastic, and kind - I love the away they are with the little ones and they are very skilled in their particular sports when they are coaching.
The food is amazing, nutritious and healthy while being plentiful and delicious - with all the allergies and diets catered for too.
The equipment is top quality and if you get sunshine it’s a perfect holiday ( we did get sunshine this year.
Well done Neilson , great job, great team. Admin process also excellent.

15 October 2026
Rated 5 out of 5 stars

Simple booking process

The online booking process was reasonably straightforward as we were booking for 10 people. Unfortunately my payment did not go through but when I rang up the person I spoke to immediately had all my details to hand and quickly completed the booking.

30 October 2026
Rated 5 out of 5 stars

Esmie was very helpful

Esmie was very helpful. We had some questions as our booking was for a group of 10 & when she needed to check with resort, came back with the answers promptly.

29 October 2026
Rated 4 out of 5 stars

excellent children’s club & range of activities, shame about the non exclusive Neilson situation and sign up processes

The Nannie’s in the kids club were excellent. Les Mills Body Jam was fab! The bikes were great, when we were able to go out. The pools, bar the children’s one, were freezing. It was confusing to have different sign up options for different activities ie Neilson App / Apollo / hotel desk sign up. Cleaner was good. I liked having the choice of which days we could eat in the restaurant.

22 October 2026
Rated 5 out of 5 stars

Fantastic stay

We had a fantastic and thoroughly enjoyable stay at Neilson Active Holidays! From start to finish, everything was brilliant, and we had such a wonderful experience.

A special shout-out to Sive and Stef, who were absolutely fantastic. They were incredibly helpful, professional and approachable, always going above and beyond to make sure everything ran smoothly. Their friendliness and positive attitude really made a difference to our stay.

Thank you both for making our holiday even more special. You are a real credit to the team! We have made some wonderful memories and would happily recommend Neilson Active Holidays. We hope to be back again soon! ☀️

17 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look