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Neilson Active Holidays Reviews 

1,018
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company, often returning year after year for their holidays. Customers frequently praise the friendly staff and instructors for providing exceptional support during sports and daily activities. Many people also highlight the smooth booking process, helpful phone assistance, and well-organized trips that offer a wonderful balance of relaxation and adventure. Some reviewers were not happy with website navigation and booking glitches, mentioning frustrating issues like unexpected error messages or selected options reverting after payment. A few other people also felt that obtaining specific details regarding long-haul flights or coordinating multi-person arrangements could sometimes be quite complicated and stressful.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as friendly, knowledgeable, and always willing... See more

Booking process

People report positive experiences with the booking process, frequently highlighting that it is simple to... See more

Holidays

Reviewers express immense satisfaction with their holidays, consistently highlighting the perfect blend of... See more

Service

Consumers find service to be positive, highlighting great assistance when arranging holidays and helpful... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward it is to book... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a serious health issue first day and professional and prompt response probably save my life. Hotel management could not have done more to assist my wife and son who flew out the next day. Accomm... See more

Rated 5 out of 5 stars

Val D'Isère April this year as a solo skier. Staff lovely, hotel great location and fab spa. Food was delicious, and area for solo skiers to sit together in the restaurant. Ski guiding in the afternoo... See more

Rated 5 out of 5 stars

We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 h... See more

Rated 5 out of 5 stars

We have just returned from south Ionian flotilla, absolutely amazing time , all the staff were brilliant. The lead crew of Azaria, Elouise Mary and Lucy were fantastic, we will certainly be returning... See more



Company details

  1. Tour operator
  2. also in
  3. Beach Resort
  4. Luxury hotel
  5. Ski holidays
  6. Ski resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,018)

470 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous holiday

Fabulous holiday, great for all members of our multi generational family. Would book again in a heartbeat. So much to do, food great and all the staff were so attentive and made our holiday super special. The kids club team were so good with our granddaughter- she didn’t want to come home.

5 August 2026
Rated 4 out of 5 stars

Website is very easy to navigate

Website is very easy to navigate, was recommended to Nelson’s from good friends and looking forward to seeing how good they are.

Only criticism couldn’t get enough details about flights as would have liked to book 2 seats together and possibly upgrade as our flight is 11-12 hours

18 August 2026
Rated 5 out of 5 stars

Exceptional resort and holiday!

The resort was brilliant - clean and spacious accomodation, and so many facilities to try all sorts of different activities. The food quality and variety at the hotel was exceptional. So good, we have already booked to go back next year!!

12 August 2026
Rated 5 out of 5 stars

Val D'Isère -Solo skier

Val D'Isère April this year as a solo skier. Staff lovely, hotel great location and fab spa. Food was delicious, and area for solo skiers to sit together in the restaurant. Ski guiding in the afternoon was so much fun. Will hopefully be returning for next season.

21 March 2026
Rated 5 out of 5 stars

Great Holidays for Everyone

I love a Neilson holidays great balance between activity and peaceful relaxing by the pool. Brilliant locations coupled with great staff. I can highly recommend a Neilson holiday there is something for everyone

23 January 2026
Rated 5 out of 5 stars

This will be my 5th Neilson’s holiday…

This will be my 5th Neilson’s holiday in around 2 years. I sometimes come with a triathlon group and we have somebody who organises it for us. I also brought my son and family + this is the 2nd time I’ve been on my own. Fantastic facilities, accommodation and food ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

20 August 2026

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