Ana has been doing all mine any my sister's travel including my family. She's very reliable professional and respectful and polite. Because of these qualities she have I always use Neo Tourism becaus... See more
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Review summary
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I want to give a huge SHOUT-OUT to ANNA TAYLOR for making our booking an incredibly smooth experience! From the very start, she was super friendly and helpful, answering all my queries quickly and ef... See more
I found this company moved heaven and Earth to get an excellent price for our trip to Thailand for flights only... Unfortunately for them a friend decided to join us and he works contracts for the air... See more
Company replied
I wana say its very helpul experience and they do everything to satisfy us. As much as possible they give us information for example, ask the airline staff is there any free hotel while waiting or is... See more
Company details
- #97 of 203 best companies in Travel agent
Written by the company
Neo Tourism™, your trusted UK-based travel partner, redefines unforgettable, tailor-made holidays with friendly, professional services and a team of travel industry experts. We meticulously craft every journey to suit your preferences, providing exceptional value, seamless service, and unforgettable experiences. Our travel experts design personalized, unique itineraries, and our knowledgeable team ensures the perfect holiday. With our best price guarantee and top-notch travel supplier partnerships, we offer competitive rates and inclusions. Our dedicated customer support team is always ready to assist you during business hours. We create bespoke itineraries for romantic getaways, family vacations, and solo adventures, offering a wide range of flights and accommodations for your comfort. Our seamless transportation services, curated guided tours, immersive cultural experiences, and thrilling outdoor adventures ensure unforgettable memories. Exclusive offers, promotions, discounts, and perks are available for Neo Tourism clients. We provide tailor-made solutions for corporate travel, group bookings, and incentive trips, as well as destination weddings and honeymoons. Committed to responsible tourism, we partner with local suppliers and organizations sharing our values and sustainable practices. Experience the ultimate travel adventure with Neo Tourism's unwavering commitment to quality, value, and customer satisfaction. Contact us today and let us turn your dream holiday into reality! #FriendlyAndProfessionalService #TheUltimateTravelExperience
Contact info
167-169, Great Portland Street, 5th Floor, W1W5PF, London, United Kingdom
- +442030266255
- contact@neotourism.uk
- neotourism.uk
4.8
Excellent
953 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are patiently explain me…
Agent Grace is patiently explain me everything i want to know about the flights.and she guide me and make me comfortable.A very friendly Agent and helpful.the best agent who assisted me.Thank you so much Agent Grace😊😊
24 September 2025
Unprompted review
Polite and helpful
23 September 2025
They are excellent in what they do,they…
They are excellent in what they do,they always make customers understand the quotations given out,get back to customers with good deals and make sure customers are happy with their package.When it comes to customer satisfaction they are a top notch.
19 September 2025
Stress free
We had a fantastic experience with Daniella. She handled our plane ticket booking quickly and efficiently, making the whole process stress-free. Communication was excellent — she kept us updated at every step, shared all the necessary details clearly, and ensured we got the best flight options available.
Daniella’s professionalism and friendly approach gave us peace of mind, and we felt well looked after throughout the process.
We would definitely recommend Daniella to anyone looking for a smooth and trustworthy ticket booking experience.
19 September 2025
Unprompted review
Great service
Great service. Daniella helped a lot throughout the process. Would highly recommend!
10 September 2025
Unprompted review
Well honestly speaking you’re employee…
Well honestly speaking you’re employee Anna Taylor , she is a great help that is why I’m giving you a 5star.
12 September 2025
Gemz Adventure
This is my second time to use Neo Tourism for my planned holiday. It is highly recommended, thanks to Grace Miller who has been amazing at answering at my queries and finding flights suitable for me. I’m pleased with the service I’ve received for my Australia holiday. Highly recommended, thanks again to Grace.
12 September 2025
Unprompted review
Excellent service
Excellent service, hassle free booking a 4 day break in Poland. Process from start to finish was simple and straightforward.
Anna was friendly, kind and found us a fantastic deal to suit our needs.
9 September 2025
Another satisfied experience
Another satisfied experience booking with Neo Tourism ,I would love to give praise to Miss Janet Davis for her excellent job ,I was so confident and trusting her so much for looking after me during my holiday and she's done so good again . Can't thank you enough Janet .Highly recommended indeed. .
3 September 2025
Unprompted review
Professional custumer service
30 August 2025
Wonderful job
Wonderful job, Grace, again patiently finding good deals. In my future travels, I will touch on neo-tourism. Thanks again, Grace.
4 September 2025
Unprompted review
I assisted with Jasmin,very…
I assisted with Jasmin,very accommodating and she help me to get a good deal and good excellent service / communicate to the client.I recommend the NEO Tourism to my friends.
2 September 2025
Fantastic
Emma was incredibly accomodating especially when I needed help with the last minute flight.Her calm and reassurance throughout the booking process made everything smooth and stress free.Highly recommended her and the agency for anyone looking for reliable thoughtful agency
26 August 2025
JASMIN WAS VERY HELPFUL WITH ORGANISING…
JASMIN WAS VERY HELPFUL WITH ORGANISING MY TRIP. THANK YOU VERY MUCH
26 August 2025
Do not do not book with Neo Tourism
Everything gon wrong and I tried to call the Neo Tourism no one answered my call
23 August 2025
Unprompted review
Reply from Neo Tourism™
Dear Traveler,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations.
Based on our internal review, the concerns raised were mainly related to the hotel facilities and room condition during the stay. While hotel maintenance and hygiene matters are handled directly by the hotel, Neo Tourism™ did remain in communication with the lead passenger and provided assistance where possible.
We also acknowledge your comment regarding difficulty reaching our team by phone. We take this seriously and will review this internally to improve our customer support process.
We appreciate your feedback and will use it to strengthen our service standards moving forward.
Kind regards,
Neo Tourism™
A five star service to the end!⭐️⭐️⭐️⭐️⭐️
Very helpful and quick to find me a flight.
They're happy to help when you're too busy to search the flight yourself.
Paid flight as soon as I was ready, but they waited patiently for few days.
Ella, was the agent who helped me from start to finished she was patient and likes to update you.
I highly recommend this travel agency and ask for Ella.
Five star service ⭐️⭐️⭐️⭐️⭐️
21 July 2025
Isabelle and Anna did everything to…
Isabelle and Anna did everything to provide me a quote a third cheaper than my initial online Search
19 August 2025
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