Nere Travel Reviews 

627
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the suitcases are wonderfully lightweight, incredibly stylish, and feature robust materials that make packing and traveling much easier overall. Many people also consistently highlight the exceptionally fast shipping times, helpful staff assistance, and the very smooth online ordering experience. Some reviewers were not happy with the customer service, pointing out that several support emails were completely ignored and valid refund requests went totally unresolved. A few other consumers also noted frustrating issues regarding missing products, incorrect colors delivered, and prolonged shipping delays that caused significant travel inconveniences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the luggage and bags as stylish,... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made and sturdy items.... See more

Order

Clients share satisfaction regarding the order process, highlighting that it is quick and user-friendly, with... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences vary significantly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Roomy bag with lots of pockets don't spend time finding items buried at the bottom of bag. Good quality arrived quickly. Ordered original for my daughter liked it so much Ordered one for myself used i... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more


Company details

  1. #11 of 16 best companies in Luggage Shop

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

627 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(627)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointing

Very disappointing. The case lasted only 2 trips - so didn't do as expected - quality issues? No response at all to several emails sent to Customer Services so any warranty is worthless. We wouldn't buy again.

31 March 2026
Nere Travel logo

Reply from Nere Travel

Hi Shirley - we are sorry to note the damage to your luggage which as this was during transit and is consistent with mishandling by airline groundstaff is not covered under the terms of our warranty as its not a manufacturing defect. In this instance we would recommend contacting the ticketing carrier to raise a baggage irregularity claim as airlines do have a duty to repair, replace or otherwise compensate passengers for damage to luggage in transit. We can see that our service team sent a response to you on the 07th April to this effect so maybe check your spam if this was not received

Rated 5 out of 5 stars

Overall good service

Ordering was easy on line and delivery was prompt. Packaging was good but not over the top and the case arrived in excellent condition. I had reason to contact the customer service team on another matter and they confirmed the status of my order which was helpful. I already owned a smaller Nere case in the same range so knew the quality was good. The larger case didn’t disappoint on that either.

14 April 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time and looks great, the suitcase and strap have not been used yet so hoping they will stand up to airtravel when they are!

16 March 2026
Rated 5 out of 5 stars

Daughter spied a trendy lime green…

Daughter spied a trendy lime green stori cabin case on offer which she fancied for a planned trip next month. The order was placed, processed, dispatched and received within a few days - excellent service and communication throughout. Very pleased with the cabin case which definitely won’t go unnoticed with the bright and cheerful colour.

13 March 2026
Rated 5 out of 5 stars

I have purchased 2 large…

I have purchased 2 large suitcases,packing cubes ,2 luggage tags and a small organiser.
Excellent quality ,great customer service and quick delivery.
I would definitwly purchase again from NERE.

4 March 2026

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