Nere Travel Reviews 

628
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the suitcases are wonderfully lightweight, incredibly stylish, and feature robust materials that make packing and traveling much easier overall. Many people also consistently highlight the exceptionally fast shipping times, helpful staff assistance, and the very smooth online ordering experience. Some reviewers were not happy with the customer service, pointing out that several support emails were completely ignored and valid refund requests went totally unresolved. A few other consumers also noted frustrating issues regarding missing products, incorrect colors delivered, and prolonged shipping delays that caused significant travel inconveniences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the luggage and bags as stylish,... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made and sturdy items.... See more

Order

Clients share satisfaction regarding the order process, highlighting that it is quick and user-friendly, with... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences vary significantly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Roomy bag with lots of pockets don't spend time finding items buried at the bottom of bag. Good quality arrived quickly. Ordered original for my daughter liked it so much Ordered one for myself used i... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more


Company details

  1. #11 of 16 best companies in Luggage Shop

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(628)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great size hand luggage suitcase

My hand luggage suitcase arrived the very next day after ordering. I love it! All the compartments are very handy and you can fit a lot in there for a weekend trip away. Will be definitely be ordering the larger size for my next holiday.

13 February 2026
Rated 5 out of 5 stars

Super!

Speedy delivery.
Colour was lovely. Not used yet, but product looks great.

18 February 2026
Rated 5 out of 5 stars

Great products and service!

I have two suitcases and now a travel bag from Nere, they’re all excellent quality and hold up really well when travelling as well as being really aesthetic. I really recommend their products and love that I can coordinate across ranges with the colours! Shipping is always very quick. Great brand, wouldn’t use anyone else!

18 February 2026
Rated 5 out of 5 stars

Great experience

We had to buy a last minute product and arrived very quickly and was impressed with the quality of the product for the price.

15 June 2025
Rated 5 out of 5 stars

Before time

Purchased a large suitcase which appears to be very well made on the website was advised 3-5 working days delivery, arrived in 2 and half days which was free plus case was discounted at 50%.

11 February 2026
Rated 1 out of 5 stars

ordered and paid for 2 cabin cases

O ordered and paid for 2 cabin cases. Only one arrived. But the paperwork inside said 2. Ive emailed customer service for a return and refund. I have also sent pictures of my paperwork and the box stating one of one. After reading these negative reviews I am concerned

17 February 2026
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi John - we are sorry to note the issue with the delivery of your order and our customer service team will contact you directly to assist with arranging a return for the item you have received

Rated 5 out of 5 stars

Nere

Bought the Nere venture large suitcase lovely colour and great quality had got the medium suitcase witch I decided to send back to get the large instead customer care was excellent very helpful and fast refund the karge case came 2 days later very happy customer with my purchase thank you NERE TRAVEL

8 February 2026
Rated 5 out of 5 stars

Luggage set

Order arrived within 5 days. Packaged well. Fantastic set of luggage. Well made. Big easy glide wheels. I tried the case on a carpeted floor too and the case moved effortlessly x

30 January 2026
Rated 5 out of 5 stars

Fantastic cases and great service

Fantastic cases and great service! Cases were delivered very quickly, they look fab, are great quality and are amazing value for money. My friends have ordered some too! Much cheaper than some other brands and I would say much better!! Love that they come with a 10 year warranty as well!

26 January 2026

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