Roomy bag with lots of pockets don't spend time finding items buried at the bottom of bag. Good quality arrived quickly. Ordered original for my daughter liked it so much Ordered one for myself used i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #11 of 16 best companies in Luggage Shop
Written by the company
Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.
Contact info
United Kingdom
- neretravel.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and quality product
Excellent and quality product. Sale price made it very good value for money.
I will definitely consider further purchases from Nere travel.
One little concern was that, the parcel could have been packaged a little better. The tape on the box was half open showing what was inside and the case protector I also ordered was loose inside the box, so it’s lucky that it didn’t fall out.
This was probably a one-off and I wouldn’t hesitate to recommend their products.
Brilliant Venture Dual opening cases
This was the 3rd suitcase I have bought in the Venture Daily opening range. It's such a brilliant idea to have a suitcase that you can open just the top section, great when traveling overnight.
Good service from Nere Travel
Easy to place an order and delivery was faster then I had expected and with care.
The suitcase looks and feels quality.
Will certainly look to purchase from Nere again.
Great quality product
Great quality product - sling bag is well designed & great fabric. Looks even better than I hoped. Fast delivery too and eco conscious/safe clay desiccant and easily removable card tags.
I got my Bondi travel luggage set in…
I got my Bondi travel luggage set in Slate and It arrived on time for my travel. it is sleek and very durable. I recommended it to my sister. I am planning to buy it in another colour. I will recommend it to all my friends.
Missing Items
Ordered on the 18/11/25 during the sales and as of 12/12/25 i have still not received any items. I have emailed twice and there has been no reply from the customer service team....
I do not see a DM! NU22833

Reply from Nere Travel
Good website and quick delivery
Luggage delivered and sorted
Luggages delivered quickly. Had an issue with the luggage wheel. They replaced the luggage. Would definitely buy from them again.
I purchased one suitcase but was…
I purchased one suitcase but was charged twice and only received one item. The customer service team handled the situation very poorly and unprofessionally. I had to go back and forth over email just to prove that I was charged twice and never received a second item.
There was no real effort to help me, no compensation offered—just a message asking me to "understand that mistakes happen." Meanwhile, my money was missing from my account for four weeks before they processed a refund.
Overall, a very frustrating experience with poor customer service. I would avoid this company in the future.

Reply from Nere Travel
This is a Christmas present so arrived…
This is a Christmas present so arrived in plenty of time, delivery driver put it in house for me, nice pleasant and friendly
Dissatisfied …
I ordered a suitcase and a week later it still had t arrived so I contacted them for them to tell me the suitcase I had ordered was out of stock and they had done nothing about it

Reply from Nere Travel
Go for it, they are absolutely worth the price!
Very reasonable prices and excellent quality. I was able to grab a carry-on suitcase during Black Friday that met all my expectations and more.
The products are incredible, and they look cute too!
Shipping and delivery took merely a couple of days, which I was extremely impressed with, and I can't wait to start travelling with it :)
Great service and product.
Great company speedy delivery
Absolute Horrific Delivery and Customer Service
I ordered a suitcase from Nere Travel, and honestly I have no idea if their products are good because their shitty courier DPD never delivered it — and the worst part is Nere was completely unreachable the entire time. No phone number. Emails ignored. No support whatsoever. I’m travelling in a few days, and instead of stepping in when their courier messed up twice, Nere basically vanished. I was stuck watching fake “missed delivery” updates with no help from the company I actually bought the suitcase from. I ended up not being able to withdraw my order because I couldn’t get a single real response from them. It’s ridiculous. If a company won’t communicate and lets their courier screw customers over, why would anyone bother ordering from them?

Reply from Nere Travel
They look good for my children
They look good for my children. Less space inside due to handles than I thought but they are for 6year olds and are nice and light.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







