Nere Travel Reviews 

628
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the suitcases are wonderfully lightweight, incredibly stylish, and feature robust materials that make packing and traveling much easier overall. Many people also consistently highlight the exceptionally fast shipping times, helpful staff assistance, and the very smooth online ordering experience. Some reviewers were not happy with the customer service, pointing out that several support emails were completely ignored and valid refund requests went totally unresolved. A few other consumers also noted frustrating issues regarding missing products, incorrect colors delivered, and prolonged shipping delays that caused significant travel inconveniences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the luggage and bags as stylish,... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with well-made and sturdy items.... See more

Order

Clients share satisfaction regarding the order process, highlighting that it is quick and user-friendly, with... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences vary significantly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Roomy bag with lots of pockets don't spend time finding items buried at the bottom of bag. Good quality arrived quickly. Ordered original for my daughter liked it so much Ordered one for myself used i... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more


Company details

  1. #11 of 16 best companies in Luggage Shop

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

628 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(628)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent and quality product

Excellent and quality product. Sale price made it very good value for money.
I will definitely consider further purchases from Nere travel.
One little concern was that, the parcel could have been packaged a little better. The tape on the box was half open showing what was inside and the case protector I also ordered was loose inside the box, so it’s lucky that it didn’t fall out.
This was probably a one-off and I wouldn’t hesitate to recommend their products.

29 December 2025
Rated 5 out of 5 stars

Good service from Nere Travel

Easy to place an order and delivery was faster then I had expected and with care.
The suitcase looks and feels quality.
Will certainly look to purchase from Nere again.

24 December 2025
Rated 5 out of 5 stars

Great quality product

Great quality product - sling bag is well designed & great fabric. Looks even better than I hoped. Fast delivery too and eco conscious/safe clay desiccant and easily removable card tags.

21 December 2025
Rated 5 out of 5 stars

I got my Bondi travel luggage set in…

I got my Bondi travel luggage set in Slate and It arrived on time for my travel. it is sleek and very durable. I recommended it to my sister. I am planning to buy it in another colour. I will recommend it to all my friends.

20 December 2025
Rated 1 out of 5 stars

Missing Items

Ordered on the 18/11/25 during the sales and as of 12/12/25 i have still not received any items. I have emailed twice and there has been no reply from the customer service team....
I do not see a DM! NU22833

12 December 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi without an order number or contact details we are not able to locate your order to pass to our service team but if you can please reply to the DM we have sent we will get those details across and the team will provide an update for you directly

Rated 1 out of 5 stars

I purchased one suitcase but was…

I purchased one suitcase but was charged twice and only received one item. The customer service team handled the situation very poorly and unprofessionally. I had to go back and forth over email just to prove that I was charged twice and never received a second item.

There was no real effort to help me, no compensation offered—just a message asking me to "understand that mistakes happen." Meanwhile, my money was missing from my account for four weeks before they processed a refund.

Overall, a very frustrating experience with poor customer service. I would avoid this company in the future.

26 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Priaporn you were not double charged as you placed 2 orders and were charged for both of these correctly. We can see that our service team were able to assist you and process a refund for one of the orders but this is not a matter for which we would consider providing compensation and note with regret your disatisfaction

Rated 1 out of 5 stars

Dissatisfied …

I ordered a suitcase and a week later it still had t arrived so I contacted them for them to tell me the suitcase I had ordered was out of stock and they had done nothing about it

28 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Jon - we are sorry to note that the item you ordered was out of stock but if its unavailable to sell there is very little our team are able to do to assist other than to process a refund which has already been done. We apprecate your frustration but as peak times of demand even with inventory management systems in place there are sometimes instances where items are oversold.

Rated 5 out of 5 stars

Go for it, they are absolutely worth the price!

Very reasonable prices and excellent quality. I was able to grab a carry-on suitcase during Black Friday that met all my expectations and more.
The products are incredible, and they look cute too!
Shipping and delivery took merely a couple of days, which I was extremely impressed with, and I can't wait to start travelling with it :)

27 November 2025
Rated 1 out of 5 stars

Absolute Horrific Delivery and Customer Service


I ordered a suitcase from Nere Travel, and honestly I have no idea if their products are good because their shitty courier DPD never delivered it — and the worst part is Nere was completely unreachable the entire time. No phone number. Emails ignored. No support whatsoever. I’m travelling in a few days, and instead of stepping in when their courier messed up twice, Nere basically vanished. I was stuck watching fake “missed delivery” updates with no help from the company I actually bought the suitcase from. I ended up not being able to withdraw my order because I couldn’t get a single real response from them. It’s ridiculous. If a company won’t communicate and lets their courier screw customers over, why would anyone bother ordering from them?

2 December 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi Ellen - Thanks for providing the additional information. We have passed this to our service team who will review your order and reach out to you directly to provide an update

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