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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance agency
  2. Home Insurance Agency
  3. Insurance broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben was great to deal with and resolved…

Ben was great to deal with and resolved an issue we were having with our home insurance quickly.

18 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Cameron,

We're thrilled that Ben made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

Rated 5 out of 5 stars

Big thanks to Richie

Big thanks to Richie, who was able to get me a great deal on home insurance, beating my renewal quote. Richie was very personable and professional whilst ensuring the new policy met all my family’s needs. This was such an easy process and I was able to put my trust in Richie. Many thanks Richie!

12 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Claire,

We are delighted that Richie provided such an excellent service and found you a better deal in the process!

We will look forward to assisting you again next year!

Love the Nest team

Rated 5 out of 5 stars

Excellent service from James Taylor

Excellent service from James Taylor , found a great deal on our house insurance renewal with everything we needed covered . A great experience and I highly recommend Nest GI .

11 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Paul,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by James!

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Ben Brown is the star of the show

I was advised on renewal of home insurance by Ben Brown. He was very friendly , informative and managed to save me over 350 pounds! Hats off to the man. I look forward to speaking to him next year!

12 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Carl,

We are delighted that Ben provided such an excellent service and found you a better deal in the process!

Thank you for choosing Nest Gi once again!

Love the Nest team.

Rated 5 out of 5 stars

Easy process- would recommend

The gentleman I spoke to Ed was polite and patient. An actual person to converse with and understood my requirements for House & Contents insurance.
A process that was easy
Would recommend

12 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Pamela,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ed made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Ben Brown Nest GI

Ben was professional throughout, really knowledgeable, and made everything straightforward. Would definitely recommend.

Joe

12 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Joe-Della,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ben made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie

Richie was tremendously helpful in arranging our new policy.

4 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Max,

We're thrilled to hear about your great experience with Richie!

Thanks for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

great service

James has been fast and efficient and has provided great advice regarding my building insurance policy, helping me compare insurance options and find one that fits my needs.

4 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jo,

We're thrilled that James made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

Rated 5 out of 5 stars

Great service from start to finish....

Great service from start to finish....
Explained everything perfectly.....
No hassle at all, quick phone call to get my buildings & contents insurance quote.
Great speaking to Ryan...👍

4 February 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mr M,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ryan made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Was contacted by Ben Brown as my house…

Was contacted by Ben Brown as my house insurance was about to expire. He arranged a new one which suited us and was very helpful in doing this. He was very knowledgeable on which insurance would be right and we felt very confident with his service.

28 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Susan,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Ben!

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Thank you Ben

Our home insurance was due to renew at the end of January and Ben contacted my husband to review it as it had increased significantly. He found us better cover for a better price. Thank you Ben

28 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jelly,

It's fantastic to hear that Ben provided such a great service once again!
Thank you for your continued support! We will look forward to assisting you again next year.

Love the Nest team.

Rated 5 out of 5 stars

My home insurance was due for renewal…

My home insurance was due for renewal and had increased again this year. Ben contacted me and offered to review it and made the changes I had asked for. He found me better cover with a 5 star Defaqto rated insurer that was nearly half the price of my renewal. Fantastic service, quick and easy to sort out. Will recommend to everyone I know. Thank you Ben and I look forward to speaking to you next year at renewal.

28 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Daniel,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Ben!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Brilliant job from Richie Flack from…

Brilliant job from Richie Flack from Nest GI, great guy to work with !

27 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Consumer,

We're thrilled that Richie made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

Rated 5 out of 5 stars

Ryan and Jamie made buying an insurance a pleasurable experience

I was recommended to contact NEST GI, and I am so pleased I did, from the moment Ryan Kuzmiak called me back and went through all the information I required in easy simple to understand steps it was job done, along with his colleague Jamie who filled in when Ryan was busy, the insurance I required was completed with very little fuss. Thank both for making it a pleasurable experience.

23 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Bob,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Nest!

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Ben was really helpful in listening to…

Ben was really helpful in listening to our requirements and helping us navigate the process of insurance as first time buyers. Thank you!

19 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Bethany,

We're thrilled to hear about your positive experience with Ben!

Thanks for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

I was introduced to James Taylor at…

I was introduced to James Taylor at Nest GI through my morgue advisor to insure my house and business. He has been extremely helpful and professional and has got me a much better deal than I had last year.

21 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi K Bunney,

We are delighted to hear you are happy with your insurance cover and the great service delivered by James.

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

James Taylor at NestGI was introduced…

James Taylor at NestGI was introduced to me by my mortgage broker for advice and support on mortgage protection and also home insurance. James provided exceptional and timely support in the most professional manner. I am really pleased with how knowledgeable and experienced James was so as to ensure I got the best insurance product which suited my needs. Would definitely recommend NeatGI based on my experience.

19 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Nurgis,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by James!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

It's been amazing contacting Nest GI…

It's been amazing contacting Nest GI for a cover. My experience was great because of ease of reaching out to the Company and the attention given to me during business discussion over the phone. It was simply an amazing experience

15 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Hyacinth,

Thank you for your lovely words and the 5 star review!

Thank you for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

James was fantastic

James was fantastic. He gave great advice and always responded in a timely manner. 10/10 would recommend.

15 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Conor,

We're thrilled to hear about your great experience with James!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Huge thanks to Richie Flack.

Huge thanks to Richie Flack.
This has been an incredibly simple and professional transaction for home insurance. Richie has been brilliant from start to finish. It's been a pleasure having him guide me through my cover.
Give that man a raise!!

15 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Akhtar,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

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