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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance agency
  2. Home Insurance Agency
  3. Insurance broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Really good help from Ben Brown in…

Really good help from Ben Brown in helping me understand everything as a first time buyer and first time through this process, highly highly highly recommended Ben and Nest, efficient and easy to understand - thank you.

14 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Bailey,

We're thrilled that Ben made your experience with Nest GI a positive one.

Thank you for your kind words and the recommendation, we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Professional and a great policy

Just completed so the policy is now on risk. Spoke with Richie a few months ago, Richie has been professional, helpful and knowledgeable throughout. The policy contains some great extras aswell as what I feel is a good premium for what I'm getting. Richie has been regularly checking in along the way too to see how progress has been going so has also been very patient. I would recommend Nest to anyone.

14 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Adam,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Richie made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Had an amazing experience with Richie

Had an amazing experience with Richie, who provided clear and helpful information that we really needed as first time buyers. He found us a great home insurance policy that was very affordable. Couldn’t recommend him more!

13 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sarah,

We're thrilled that Richie made your experience with Nest GI a positive one.

Thank you for your kind words, we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Drop in premium!

Ben was excellent and brought my premium down. Highly recommend

13 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Chris,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Ben!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Ritchie was a great help

Ritchie was a great help, friendly and informative

9 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jim,

We're thrilled that Richie made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

Rated 5 out of 5 stars

Highly recommend

Superb support provided by Richie Flack, who advised on appropriate cover from exchange to completion for our upcoming house move.

7 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Matthew,

We appreciate you taking the time to share your feedback on Richie's great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Would recommend!

Brilliant service from Dew Birch, who found us a great deal. As a first time buyer I had no experience with home insurance, and Dew was really patient in explaining everything to me and answering all of my many questions. Also really prompt in replying to emails, which is always appreciated! Would definitely recommend.

8 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Customer,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Dew!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Thanks Richie

Thank you to Richie for being so friendly and going through the house insurance details for us and letting us know everything we need to know. I would recommend to anyone he is always there to help when needed. Thanks Bob

7 January 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Bob,

We're thrilled that Richie made your experience with Nest GI a positive one. Thank you for your kind words and the recommendation!

Love the Nest team.

Rated 5 out of 5 stars

Great experience booking my home…

Great experience booking my home insurance. Dew did a great job and explained all the options available to me. I would recommend!

31 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Dami,

We're thrilled to hear about your great experience with Dew!

Thanks for your recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Great Experience with Ryan

Great Experience with Ryan. Very easy process and got us a great deal ready for our move in date to our new house.

17 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Brett,

We're thrilled to hear about your great experience with Ryan!

Thanks for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Excellent customer service is still alive and well

I was in need of a bespoke home insurance quotation. Nest GI was suggested to me by my mortgage broker and, being a natural cynic, I've always been a bit dubious of company to company referrals. However my experience with Nest has been genuinely faultless.

I am in the process of purchasing a very 'non-standard' property with all kinds of quirks, yet Ben (Brown) worked through all of these with me and sourced an excellent product. Premium was lower than expected, yet policy coverage was very comprehensive and with a reputable underwriter too.

Ben himself was friendly, reliable and informative throughout.

Wouldn't hesitate to recommend and will use again at renewal next year.

12 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Victoria,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Ben!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Impeccable guidance and support from…

Impeccable guidance and support from Ben. Demonstrated true professionalism in rendering service.

12 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Ayuk,

We appreciate you taking the time to share your feedback on Ben's service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Look no further

Seamless and professional service, clearly explained, options given and efficient.

11 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Colin,

Thank you for taking the time to leave us a review!

Love the Nest team.

Rated 5 out of 5 stars

Highly recommended!

James Taylor has been my insurance consultant for two years and it's always a real pleasure dealing with him. We've just arranged my home and contents insurance for the coming year and James secured this for me at a better price than I thought possible. Add to this the fact that James is extremely knowledgeable, very approachable and endlessly patient with my questions and I frankly wouldn't go anywhere else for my insurance needs. Highly recommended!

10 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Linda,

We are delighted to hear you are happy with the excellent service delivered by James.
We will ensure he knows he has done a great job!

Thanks for the recommendation and for choosing Nest GI once again!

Love the Nest team

Rated 5 out of 5 stars

Excellent Service

I had a great experience with Nest GI. Ryan and James were so helpful. Within an hour of making my enquiry James and Ryan had already made contact with insurance companies on my behalf, everything was sorted within a couple of hours. I was really impressed with the ease and efficiency of it all.

9 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kelly,

We're thrilled that Ryan and James made your experience with Nest GI a positive one.

Thank you for your kind words, we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Excellent and prompt communication

James at Nest was very helpful in sorting our Landlord Insurance policy. He communicates promptly and I recommend the company,

9 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kirsten,

We're thrilled to hear about your excellent experience with James!

Thanks for choosing Nest GI and for the recommendation!

Love the Nest team.

Rated 5 out of 5 stars

I can very readily recommend this…

I can very readily recommend this company.
They have handled my case with professionalism, empathy and efficiency and this applies to each member of staff I have spoken to.

8 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Daphne,

Thank you for your 5 star review and recommendation!

Love the Nest team.

Rated 4 out of 5 stars

Overall great experience

I was referred to Nest GI by my mortgage broker to sort out our home insurance as first time buyers.

James was absolutely brilliant and sorted us out with a policy, taking into account some out of the ordinary details that we needed cover for. He was really responsive, obviously really well informed about the market and provided great customer service throughout, I would not hesitate to recommend and have no concerns about having another chat when the renewal date comes up.

Only reason I'm not giving 5 stars is that we were waiting on a call for our first appointment which never happened, and on the second date our broker arranged a week later, no one called in the time slot we were given and I had to chase myself. When we got there, everything was completely smooth sailing in the end.

1 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Euan,

Thank you for taking the time to share your honest feedback!

I will ensure that James knows he has done a brilliant job!

Thank you for the recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Highly recommended

Ben from Nest GI was amazing to work with. We had an initial call where we ran through what we required for our home insurance. He was clear and concise with his questions and once he found us the cover we required, we had another call for him to run through the details. He has now provided us with comprehensive insurance that is affordable.
I would highly recommend using this company

5 December 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi S Aingworth,

We're thrilled that Ben made your experience with Nest GI a positive one. Thank you for your kind words and the recommendation!

Love the Nest team.

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