We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Very easy to renew the insurance policy…
Very easy to renew the insurance policy and the support was excellent throughout the call
29 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Michael,
Thank you for taking the time to leave your feedback.
I’m really pleased to hear that renewing your insurance policy was easy and that you received excellent support throughout the call with Andy. It’s great to know the process was smooth and straightforward for you.
I’ll be sure to pass your kind comments on to Andy - he’ll really appreciate it.
We look forward to continuing to look after your insurance policy over the next 12 months. Thank you for renewing with us.
Thanks again for your review and for sharing your experience.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent customer service from start…
Excellent customer service from start to finish. The staff were quick, friendly, and genuinely helpful, making the whole experience smooth and stress-free. I was assisted promptly. Highly recommend for their fantastic service and welcoming attitude.
29 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Uthai,
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that you received excellent customer service from Hannah and that the process was smooth and stress-free from start to finish.
I’ll make sure your kind feedback is passed on to Hannah -she’ll be delighted to hear it.
Thank you again for your recommendation and and for sharing your experience.
Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service from Hannah and…
Great customer service from Hannah and quick response
29 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Fiona,
Thank you for taking the time to share your feedback.
I’m really pleased to hear that you received great customer service from Hannah, along with a quick response.
I’ll be sure to pass your kind comments on to Hannah — it will mean a lot to her.
Thank you again for your review and for sharing your experience. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very helpful and sorted my…
Ryan was very helpful and sorted my query very quickly
28 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Darren,
Thank you for taking the time to leave this great review.
I am so pleased to hear that Ryan was able to resolve your query so quickly. I will pass on your feedback to Ryan, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service
Great service! My issue was resolved very quickly by the chat with Hannah. I highly recommend!
24 April 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Anna.
Thank you for taking the time to leave us a brilliant review. We're pleased Hannah helped you via our LiveChat service and resolved your issue.
Have a lovely weekend.
Owen, Marketing Executive.
Efficient digital service and…
Efficient digital service and responsive customer support from real people
23 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Ned,
Thank you for taking the time to leave us such a great review. We’re really pleased to hear that you found your recent interaction helpful and efficient. I’ll be sure to pass your kind feedback on to the team.
Thanks again for your feedback - have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful company.
My second year dealing with this company. Tom was very helpful. I recommend Source Insurance for your personal and Landlord insurance.
22 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Jane.
Thank you for leaving us such a kind review. We're pleased your recent experience with Tom went smoothly - we appreciate your recommendation; it really means a lot to the team!
Have a lovely day,
Owen, Marketing Executive.
The chat advisor was very friendly and…
The chat advisor was very friendly and helpful
21 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Karen,
Thank you for taking the time to leave this great review.
I am so pleased to hear that Hannah was able to help you update your policy so efficiently. I will pass your lovely feedback on to her - she will be delighted!
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helped me in no time!!
I was given the answer to my query in no time, Hannah was brilliant!! I gave her a bit of a tricky issue to solve, but she checked and let me know wit full info.
21 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Carl,
Thanks so much for taking the time to leave this brilliant review.
I am so pleased that Hannah was able to resolve your query so efficiently. I will be sure to pass your lovely feedback on to her, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good morning, Mark.
Thank you for taking the time to leave us a great review. We're pleased you found your recent experience quick and understanding.
Kindest regards,
Owen, Marketing Executive.
Very efficient
Very efficient, approachable and knowledgeable.
This goes for all the staff that work in the company, especially Roy who goes the extra mile above and beyond what I initially ask for.
Highly recommend.
17 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Joanna.
Thank you for leaving us such a great review about your recent experience with Roy. We're pleased he was able to go beyond your expectations to ensure you left with the best outcome possible.
Kindest regards,
Owen, Marketing Executive.
Quick and easy
Had to use the live chat service today to update bank details. The agent was prompt with responses, didn’t rush me when I was looking for the details for security answers and actioned the request within 5 minutes. Excellent bit of customer service!
17 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Lewis.
Thank you for taking the time to leave us such a kind and detailed review. We're pleased you found the outcome you were looking for when using our LiveChat service.
Kindest regards,
Owen, Marketing Executive.
good all round service, product and system
We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, which is easy to use. She was friendly and really helpful, letting me use real life scenarios to get confidence with the system
16 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Caroline,
Thank you for such a fantastic review - we really appreciate you taking the time to share your experience.
It’s great to hear that you found Source to be a competitive option and that the system has been easy to use. I’ll be sure to pass your kind feedback on to Sharon - she’ll be delighted to hear that her support and approach made a difference, especially in helping you build confidence using real-life scenarios.
Thanks again for your feedback, and we look forward to continuing to support you. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to cancel using the online chat…
Easy to cancel using the online chat service, fast responses
15 April 2026
Unprompted review
Reply from Source Insurance
Good morning!
Thank you for your kind feedback - we’re really pleased to hear that you found our online chat service quick and easy to use.
We’re sorry to see you go, but we’re glad we could make the process straightforward for you. If your circumstances change, we’d love for you to consider us again in the future.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah was great!
Hannah was great! Kind and efficient. She helped sort out the correction I needed and I got an amended policy discount as a result!
15 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Eliza,
Thanks so much for leaving such a lovely review.
I'm so pleased that Hannah was able to support you with updating your policy so efficiently. I will be sure to pass on your feedback, as I know she will be delighted to receive it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was really patient and…
Ryan was really patient and understanding. Resolved the policy issues swiftly.
14 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Mike.
Thank you for leaving us such a wonderful review. We're pleased Ryan was able to sort your issues quickly and show patience in what can be a stressful time as a policyholder.
Have a nice day,
Owen, Marketing Executive.
needed to inform of a solar panel…
needed to inform of a solar panel installation, spoke to Ryan who who was professional and patient, he checked all the details and put my mind at rest, thanks Ryan
14 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Michael.
Thank you for taking the time to leave a great review. We're pleased Ryan was able to help you with your situation, relieving you of stress.
Have a nice day,
Owen, Marketing Executive.
Very prompt and helpful
13 April 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Matthew,
Thanks so much for leaving us this fantastic 5 star review.
I am pleased to read that your LiveChat with Hannah earlier was efficient and helpful. I will ensure I pass your feedback on to her, I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good morning, Elizabeth,
Thank you so much for leaving this brilliant 5 star review.
I’m really pleased to hear that you were happy with the service you received from Ryan on LiveChat.
I’ll be sure to pass on your kind feedback to Ryan - it will mean a lot to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
New policy
Very efficiently sorted out my new insurance
Answered all my questions -was very patient
Lovely telephone manner
Thank you Tom you got me insurance that is half the price of the one I’m paying now -very grateful
10 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Gillian,
Thank you for taking the time to leave such a brilliant review.
I’m really pleased to hear that Tom was able to support you with your renewal and find the right policy at the right premium. We’re delighted to have the opportunity to look after your insurance needs for a further 12 months.
I’ll be sure to pass on your kind feedback to Tom - it will mean a lot to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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