Nest Pensions Reviews 15,373

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,195 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, particularly when transferring pensions. Many people found the process straightforward and appreciated being kept informed throughout. The website is often described as excellent and easy to navigate, contributing to a smooth overall experience. However, some people were dissatisfied with the customer service, mentioning issues like unfulfilled promises of callbacks and difficulties in getting clear answers from call center staff, especially regarding payment timelines. A few other people also felt that the payment process was problematic, with some experiencing delays or incorrect transactions.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and simplicity of various... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Payment

People report ambiguous experiences with payment. Many customers found the transfer process simple and quick,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers report extremely negative experiences, citing... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This pension is good far better than not invest at all. Investment strategy is diversified globally not just shares. Overall, the compounding has been good. However, the biggest complaint is t... See more

Company replied

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 4 out of 5 stars

Once i supplied nest with the information needed, i didnt have to do anything. Nest kept me updated with progress of transferring pensions to one account and now progressing with payment of said accou... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied


Company details

  1. #20 of 21 best companies in Pension fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience with this company

Very good experience with this company, the staff are very friendly, helpful and trustworthy.
Thank you for your support,

23 January 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Rajaa. We're happy to hear that you had a very good experience with our company. We appreciate you mentioning our friendly, helpful, and trustworthy staff. Thank you for your support. Thanks, OZ

Rated 5 out of 5 stars

Easy process

25 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alex. Thank you for appreciating Nest Pensions services. Thanks, OZ

Rated 4 out of 5 stars

easy to do no complicated log in

easy to do no complicated log in

3 February 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Geraldine. We're glad our log-in process was straightforward for you. We appreciate you taking the time to share your feedback with us. Thanks, OZ

Rated 5 out of 5 stars

Easy pay in

Website layout makes navigation easy.

1 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Martin. We're glad our website's easy navigation suits your needs. Thanks for your feedback; it helps us improve our user experience. Thanks, OZ

Rated 5 out of 5 stars

Very reliable

Very reliable

25 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Cheryl. Thank you so much for trusting Nest Pensions. Thanks. OZ

Rated 5 out of 5 stars

The security of the app is outstanding…

The security of the app is outstanding but also easy to use ,I'm a new member not so technically savvy but found this straight forward to use ... first class !

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Glenn. We appreciate you taking the time to share your experience. We're happy to hear that you find the Nest app secure and easy to use. Thanks, OZ

Rated 5 out of 5 stars

All good

All good - was easy to do and been happy to date with Nest.

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Serena. We appreciate you sharing your positive experience with us. We're happy to hear that you found it Nest Pensions services easy to use and are happy with it. Thanks, OZ

Rated 1 out of 5 stars

Twice ive rang them said they would…

Twice ive rang them said they would send forms out to cash my pension its cost me 30 pound in call time still they havnt sent them.out worst pension company you can go with i would avoid them ime currently seeking legal advice they don't like to pay you out just cost u a fortune calling them

3 April 2026
Unprompted review
Nest Pensions logo

Reply from Nest Pensions

Hello Anthony.
We appreciate you sharing your experience. We regret to hear about the the frustration caused by not receiving the retirement forms. We have requested information to investigate the account so that we can request the relevant team to contact you directly. Please check and respond the message so that we can help.

Thanks, ZA
The Nest Team

Rated 5 out of 5 stars

I’m very happy with Nest services

I’m very happy with Nest services, it feels like they look after me , connected my retirement pots , website is easy to navigate, they are responsive, thank you

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Sabina. We're happy to hear that you're pleased with our services! It's great to know that you feel looked after and find our website easy to use. Thank you for your positive feedback. Thanks, OZ

Rated 3 out of 5 stars

We cannot login

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi John ,
We're sorry you're having issues logging in. We've arranged a callback from the customer contact centre to help you login to your account.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Good

This is very good pension site

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

HI Satish. We're happy you find our pension site very good. Thank you for your positive feedback; we appreciate it greatly. Thanks, OZ

Rated 5 out of 5 stars

Easy to use the app

Easy to use the app and is a good investment.

16 March 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Nick. We're happy that you find Nest app easy to use and appreciate your trust in Nest Pension. We appreciate your positive feedback very much. Thanks, OZ

Rated 5 out of 5 stars

I make monthly additional payments…

I make monthly additional payments really easy I just went on to my account and set up a direct debit for the amount I wanted

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Adams,

We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience on making additional payments with us.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

grate service and everything was made…

grate service and everything was made easy

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi David. We appreciate your positive feedback and are happy to hear that our service was easy for you. Thank you for taking the time to share. Thanks, OZ

Rated 5 out of 5 stars

Easy to access and see how my pension…

Easy to access and see how my pension is growing in the app. Note would like more information about pension transfer into nest and due to my age how safe is it as I’m approaching my pension retirement age

24 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Richard. We're happy to hear that you find the Nest app easy to access and helpful for monitoring your pension's growth. We appreciate your feedback and will consider including more details regarding pension transfers and the security for those nearing retirement. Thanks, OZ

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look