Commonwealth Bank of Australia Reviews 310

awful customer service. expect to wait hours on the phone. the ceba bot is terrible.

I am deeply dissatisfied with CBA. Their restrictive policies on cryptocurrency transactions and fund movements have left me frustrated and questioning their commitment to customer freedom. The lack of transparency and unreasonable limitations make it clear that this bank prioritizes control over customer autonomy. Consider alternatives if you value financial freedom and responsible decision-making.

Woeful response times for CBA Insurance claims. They only respond when you complain to their complaints department. Other than that, you just get an automated email. When I did finally hear from someone, they asked for information I had already provided. This happened twice. Despite paying thousands over the years, when it came to claiming, they had absolutely zero regard for me as a customer. No compassion in their responses, despite me having a $12,000 bill that they wouldn't pay. I have since switched providers. Good riddance.

I have a solid account at CBA. I went in to do a simple wire transfer to the U.S. at a branch. They couldn’t do it and directed me to the Queen Street branch in Brisbane. I went there and the waits were so long that they directed me to another branch near by. But they informed me that it would actually be quicker at the Queen street branch as they would need over an hour. I finally gave up and am delaying the transfer. But now I am also planning to move most of my money out of CBA. Probably to Vanguard where I can also get a decent interest rate on my deposits.

We as employees of CBA are tired of CBA and Nutun.

I work for CBA but in South Africa. I have never been employed by a more messed up company. As employees of CBA, we work all around the clock servicing customers with their “only fans purchases” that they claim to not have done but know very well they did. That’s not the point. This company does not pay, at all. Management will promise overtime at a double rate or time and a half but guess what, when the time comes it’s either you don’t get paid at all or they clearly rob you and they have no shame. These people will say whatever needs to be said for them to not pay. Please tell me what it is that I’m working for if I don’t get money? Why do you guys as CBA swap and change our shifts like mad? Also, as per South African law, we are entitled to two days off per week, but not with CBA, they will give you only one day and allocate you to a messed up schedule. This is not it. CBA and Nutun we are tired! We are tired! FOK!

Call centre waiting times are horrendous.

It’s not unusual for me to be on the phone for over an hour with them. An exercise in wasting time.

We have a mortgage with them, we got pre approved for a personal loan for a vehicle and it’s been so difficult. The Guy on their loan call centre Mohan(that’s if it’s his real name) is arrogant, hard to deal with and lies. We are now considering moving our home loan to another company. Shocking service Commbank

Really poor customer service and makes it hard to use.

My experience with CBA Insurance has been highly disappointing. I invested thousands of dollars over the years, expecting support in times of trouble caused by storms or leaks.

The company employs questionable practices by collaborating with fake builders who seem to benefit from a partnership with this dubious insurance provider.
Their assessment reports consistently blame issues on "lake of maintenance or tear and wear," a dubious reason that lacks transparency and fairness.
I filed two claims, and both were met with the same unfavorable outcome, attributing the problems to maintenance issues or wear and tear.

The first claim forced me to personally spend $21,000 to fix the problem.
Even after patiently waiting for two years for the second claim, it yielded the same result, showcasing a lack of commitment to customer satisfaction.
It's disheartening that CBA allows such practices in its insurance division, tarnishing the bank's reputable image.

I strongly advise others to steer clear of this company, as it appears to engage in practises that can only be described as robbery.

Was CBA always like this? Recently I had to endure hell on earth because of their poor service system.
I got scammed and a substantial amount of money was taken from my account. When I notified my bank (CBA!!) they simply told me me it was my fault and they are not liable.
Lucky I had prior experience working in a Bank and so, I knew that was a lie. So, I challenged them and there was lot of calls and emails, back n forth.
Finally it took them over 3 months to resolve it and in the meantime my account was frozen. They restricted me from accessing my own hard earned money.
I got my 100% refund of the amount and also I fought for a compensation for their evil service. I'm glad to say I have managed to get it.
They will try to deny your rights. But, don't back down, if you are fair from your side always fightback.
''Hopefully this will be helpful for someone"

Leaving due to recent changes and restrictions made towards Crypto Currency trading
Sorry Commbank, you dont get to tell Australians how we get to spend our money 👋🏼

TERRIBLE bank with unfriendly
staff.
Go else where and save your time.

The “ new” bank Manager & her team at St. Ives offer awesome customer service.

I’ve never been on hold for so long in my life

Worst bank ever.Been with them 5 years and so many transactions,can't even give me a credit card.I'm done.closing all accounts including my family .

if you want to poss people off, have them on hold for over an hour.
Seriously get more than 2 staff

Without warning Commonwealth bank froze my accounts & denied me access to them for no reason that was ever supplied. It took me 3 days of frustration to get access again to my own money. This is the concluding advice email sent to me by this bunch of crooks, it is self explanatory if you can be bothered to read to the end. My solution has been to withdraw all my funds & go to another bank. I post this as a warning to anybody having dealings with CBA - get your money out before they deny service to you.----------
"I have finished investigating your complaint
I am writing with the outcome of your complaint about the way you were spoken to by branch staff, and the lock that has been applied to your NetBank facility.
I am extremely sorry for any difficulty or inconvenience this has caused you.
I would like to thank you for your time on the phone today and allowing me to investigate the complaint for you.
What I considered
Before reaching this decision, I carefully considered the information you provided together with information contained in CBA’s records.
You told us you were upset by the way you were spoken to by a branch staff member
I would like to thank you for taking time to raise your concerns with us. We value your comments and I want to assure you that your feedback has been recorded and will be used to improve the services we provide to our customers.
You told us your NetBank facility has been locked.
Keeping your accounts safe is our priority. Where we suspect activity or transactions may be unauthorised or may cause you or us to lose money we may at our discretion suspend or terminate the provision of a product or service to you. In accordance with the terms and conditions of your account we can also cancel any access method, including your card, PIN, password or device or not process a transaction or dealing without prior notice.
You can find a copy of the Electronic Banking Terms and Conditions and more details here: Liknk here Not allowed!
These locks are applied automatically based on system initiated transaction monitoring, this can only be lifted by a specialist in the area responsible for the lock. For example if a transactions is flagged as potentially a scam, then only a fraud specialist can review the lock. I am sorry if this resulted in incorrect transfers of the calls you made to us. I confirm these locks can only be removed manually once a transaction has been reviewed or authenticated.

I can certainly understand your frustration at the block that was applied. We do have a regulatory obligation to complete transaction monitoring and flag any transaction that is suspicious. This can be because it is out of the ordinary or it may be consistent with metrics we hold on fraudulent and scam activity, we have a duty of care to protect our customers funds in situations where we recognise a high-risk of fraud or scam loss. Unfortunately, due to the sheer number of malicious parties out there, there are times when the security features required to protect an account may border on being burdensome on a customer's legitimate usage, this is regretful but is part of a 'better safe than sorry' approach that we are required to take.
As part of our duty of care, and in line with industry rules when we recognise transactions may be the result of a scam we have an obligation to prevent further loss until we can confirm the legitimacy of the transactions.
If you would like to discuss this matter directly further with our Fraud Investigation Team you can reach them at 1800 023 919 Mon-Fri 8am-8pm (AEST). If you require urgent access to funds you can discuss this with your nearest branch, all requests for assistance are reviewed on a case-by case basis in accordance with the instructions of our Fraud Team.
I am again sorry for any difficulty that this causes you. I can confirm that your dissatisfaction with this block has been formally recorded.
Additional support
Support is available when you need it. You can find support options at --- There was a link here but not allowed on this review!
Please get in touch if you would like to discuss this further or provide more information.
Your options
If you are not satisfied with the outcome of our investigation you can:
Contact the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution body approved by ASIC
(time limits may apply, visit AFCA, afca.org.au, website for more information)
Write to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Email: There was a link here but not allowed on this review!
Call: 1800 931 678 (free call Monday to Friday9am–5pm, AEST)" I have removed the name of the person who sent this message.

Netbank and Ceba are the most painful experiences ever. Hours on hold in order to get a pay-out figure on a loan. Eventually have given up. Will try again tomorrow

CBA are like the 1970s with internet.

Was on hold for 1hour waiting to be put forward to someone who could help me with a disputed transaction,when I was put through they didn’t listen to me and I was told I needed to be put through to someone else, who then told me there was a maximum 8 minutes wait.. I was on hold a further 30 minutes only to speak to someone else who didn’t understand what I wanted and who I couldn’t hear due to a bad line, I was then put on hold again, I hung up in frustration.
Terrible service!
Are the call centres really based in Australia?
Staff need to listen to customers, actually listen. Eventually got an email saying they were sorry for the long phone wait and that they could not help with my disputed transaction anyway! Very bad service, why ask for help, it won’t be given.

This bank(?) is both 'Incompetent' and 'A Joke'.
I have had a dispute with them for more than 3 months. This was about a transaction in my account, which they couldn't / wouldn't identify. It took me numerous phone calls, visits to a branch, etc. taking many hours of work, on my part.
They finally admitted liability for their incompetence (and probably illegally withholding information from me). They admitted this by their action in paying me compensation.
The joke was when they paid the money into my account and then withdrew two cents (yes, 2 cents). In the meantime, I had scheduled a withdrawal from the account for the total balance (IE: assuming the 2 cents had not been debited. This caused them to threaten to "Dishonour the transfer and charge a $5.00 Fee".
I fell over laughing. CBA, you can keep the 2 cents if it means that much. I'm just as well away from them.
Please take my suggestion and don't deal with these rogues.