NetFloristReviews 

4,497
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering, prompt communication, and timely delivery of personalized gifts. Many appreciate the beautiful and fresh products, especially flowers, and the thoughtful packaging that enhances the gift-giving experience. Reviewers often express satisfaction with the quick and efficient process, making it simple to send gifts to loved ones. However, some people were dissatisfied with delivery issues, including late arrivals, incorrect addresses, or items not being delivered as promised. There were also instances where product descriptions did not match the received items, such as advertised contents or embroidery details. A few customers noted concerns about the quality of some products, like flowers arriving limp or without flower food.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its efficiency and timeliness,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers express... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences, praising... See more

Service

Users describe positive interactions with service, highlighting its speed, reliability, and professionalism.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more


Company details

  1. Gift shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,497)

2,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Special Gift Sent

This is the third time i am using Netflorist and they havent disappointed me in the service I have received from them!
I highly recommend them for special occasions like I did!!
My wife loved her gift!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Netflorist is the best!

I have been ordering my gifts and flowers from Netflorist for many years now, and I have found that they are unmatched in terms of efficiency, delivery, and presentation. There's a huge variety of gifts and flowers to choose from, leaving one spoilt for choice. The classy presentation and prompt delivery make one return to Netflorist time and time again.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Service with a Smile, Every Time

This is my 3rd (or maybe even 4th!) time ordering from NetFlorist, and they've never disappointed. 🌸 Always hassle-free, efficient, delivered right on time, and received with service and a smile. Thank you for making every experience so easy! 💐👏 #NetFlorist #HappyCustomer

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Netflorist saved the day!!

I ordered a bunch of roses and some sweets for the "sweet lady" in my life late on the evening before her 60th birthday. I was quite anxious as the gift i originally ordered did not come through on time but, as usual, Netflorist did come to my rescue and did i have a very happy lady when the gift was delivered quite early on the day of her birthday. Well done Netflorist, you are champs!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully Delivered, Perfectly Received.

My recent NetFlorist order was a great experience from start to finish. The ordering process was quick and easy, and I appreciated the regular updates on my delivery. My order arrived on time, beautifully presented, and looked exactly as expected. The quality exceeded my expectations, and the recipient was absolutely delighted. It’s always reassuring to know you can count on excellent service for special occasions. Thank you, NetFlorist, for making the experience so smooth and memorable—I’ll definitely be ordering again!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quick delivery

Amazing quick delivery, exceeding my expectations. I no longer need to spend hours thinking what to get someone physically in store when I can just browse online and have it delivered same day.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! The order was delivered on time, beautifully presented, and exactly as expected. The recipient absolutely loved it, and the quality exceeded my expectations. I'll definitely be ordering again. Highly recommended!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was on schedule

Delivery was on schedule. Updates were helpful. Navigating the website was easy and placing an order was user friendly.
It would be nice if one could include more than one item from the website in a present package to a particular delivery address with a single trip delivery charge. As a frequent shopper on the Netflorist website, this improvement will be welcomed.
Many thanks

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Very very Happy Client

Step by step communication as to the parcel's delivery prosess. Professional and prompt service making someone's day perfect. Putting a smile on everyone's face witnessing the joyable experience of the recipient of the surprise delivery.
Thank you very much for this. Will always refer your service to friends and family wanting to do the same

30 June 2026
Unprompted review

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