Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
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Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
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Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Still cannot cancel account
Writing a review here seems to be the only way of contacting Netgem's customer services. I previously wrote a 1 star review about inability to cancel my account and constant emails looking for payment. After this I was contacted by their customer services with instructions (at cost to myself of texts to s premium number). This route to cancel did not work and still get constant emails with demands for money and it is back to silence from customer services. For any doubt to them, I am not a Three customer, the demands for money are from Netgem and I would like Netgem to cancel my account. Customer service is the worst I have experienced from any company with refusal to take responsibility. Fault is either with customer or third party. Please take responsibility and act upon what should be a simple request.
16 March 2024
Unprompted review
Reply from Netgem TV
Dear Alistair,
Thank you for bringing this matter to our attention and for your patience while we address it. We sincerely apologise for the inconvenience and frustration you've experienced.
Your subscription has now been cancelled and a refund for recent payments issued - we've contacted you directly with more details.
We regret any inconvenience this has caused you and assure you that we are committed to improving our processes to prevent such issues from occurring in the future.
Kind regards
Netgem TV Support
Great service!
Great service! I would highly recommend. I found their customer service very professional and friendly, and they resolved my issued very quickly.
17 January 2024
Unprompted review
Reply from Netgem TV
Hi Soroush,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV.
Thank you again for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
Amazing application to have
18 January 2024
Unprompted review
Reply from Netgem TV
Hi Nes,
Thank you for reviewing our service and for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
Amazing customer service !
Amazing customer service with amazing offers, including 200+ channels.
Would definitely recommend 😊😊
3 January 2024
Unprompted review
Reply from Netgem TV
Hi H,
Thank you for reviewing our service. Your recommendation is truly appreciated, and we are committed to maintaining the high standards that have contributed to your enjoyment.
Thank you for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
Amazing!
Very pleased using netgem. Easy setup and navigation. I can enjoy my streaming applications and live tv all in one place for an amazing price. Would 100% recommend!
14 January 2024
Unprompted review
Reply from Netgem TV
Hi Wrenay,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV.
Thank you again for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
Overall Netgem TV is a winner
Overall Netgem TV is a winner,
I love how I can have 200+ channels, lots of apps, games all while streaming this on my phone!
Switching to Netgem TV was the best decision I made
5 January 2024
Unprompted review
Reply from Netgem TV
Hi Jennifer,
Thank you for reviewing our service. We're glad to hear that you're enjoying the variety of channels, apps, and games!
We appreciate your support and look forward to continuing to provide you with great entertainment.
Best regards,
Netgem TV Support
I would like to extend my gratitude for…
I would like to extend my gratitude for the fantastic service provided by all members of staff at Netgem. The care provided for customers is the driving force of the company.
4 January 2024
Unprompted review
Reply from Netgem TV
Hi Selvi,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV.
Thank you again for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
A great for value provider
I’ve switched my tv service to Netgem TV and couldn’t be happier! I also love that it has a variety of channels and apps plus I can switch to my phone/ iPad and watch from anywhere, for the money, it’s great value and fantastic. Would definitely recommend!
3 January 2024
Unprompted review
Reply from Netgem TV
Hi Mahir,
Thank you for reviewing our service. Your recommendation is truly appreciated, and we are committed to maintaining the high standards that have contributed to your enjoyment.
Thank you for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
Netgem TV has truly transformed my…
Netgem TV has truly transformed my entertainment routine! It’s become an essential part of my daily relaxation and I can't recommend it enough for those seeking a delightful and personalised TV journey, did I also mention my son loves playing the interactive games!!!
1 January 2024
Unprompted review
Reply from Netgem TV
Hi Divya,
Thank you for reviewing our service.
We appreciate your recommendation and are delighted to be a part of your entertainment routine. Thanks again for choosing Netgem TV.
Best regards,
Netgem TV Support
Netgem TV is a budget-friendly gem
Netgem TV is a budget-friendly gem. I get access to a treasure trove of streaming services without feeling the financial pinch. It's like having a VIP pass to quality content without the premium price tag. For someone who values great entertainment without breaking the bank.
14 December 2023
Unprompted review
Reply from Netgem TV
Hi Amanda,
Thank you for reviewing our service. We're glad to hear that you're enjoying the variety of channels and apps, as well as the flexibility to switch between devices.
Your recommendation means a lot to us, and we're delighted that Netgem TV has met your expectations. We appreciate your support and look forward to continuing to provide you with great entertainment!
Best regards,
Netgem TV Support
TalkTalk 4K box poor replacement for existing box.
Updated 3/1/24
Felt forced into paying extra for this as TalkTalk removed the ITVX app from my existing YouView box. Basically, I thought it was a totally retrograde step. You have to install a USB memory stick to save a program or to pause TV, and you can only record something while you are actually watching it - which seems pointless. I cannot watch a program while another one is been recorded, or record when away from the TV. In my case, it took me several attempts with various USB/HDD and I still couldn’t get it to record. It says USB connected, then when I try to record, it says you need to install a USB. Personally, I found the graphic user interface awful, others may not, more like watching children’s TV, full of flashing colours and too much unwanted information and the controller not as user friendly as my existing one with soft touch buttons. I do not have a connection problem for my picture quality, it's the graphics layout that I find so clumsy compared to the simple, easy to read and navigate layout on my old box and TV.
I have now returned it to Talktalk and gone back to existing system.
The Netgem box in my experience is a very competent at what it does, but does not seem to add much if you already have a good quality smart TV.
My main criticism is that TalkTalk have chosen to replace a user friendly, full function set top box with one that is useless in practice for recording programmes and requires another major purchase even to be able to pause TV, or just to record be able to record only while you watch. So it is not possible to FF>> through the ads on recorded programs! That's down to TalkTalk obviously going for a hugely downgraded specification. I did talk to TalkTalk, who were actually very responsive, but the facts are I still have no usable updated set top box, or any other TT option available.
10 December 2023
Reply from Netgem TV
Hi David,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
The TalkTalk TV 4K service includes a recording feature for occasional recording, but catch up and on-demand apps should remain as the main option for accessing past programmes and shows. We recommend that you use a SanDisk USB with storage capacity between 32GB and 1TB.
There are various reasons why you might experience poor picture quality e.g. loose HDMI cable, poor aerial reception, etc.
If you require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Kind regards,
Netgem TV Support
Requested a Netgem Box from TalkTalk as…
Requested a Netgem Box from TalkTalk as not able to view ITVx on the Youview Box I had. Set it up reasonable easily and like its size and look.
Found the sound to be harsh and volume control on remote very inflexible. Difficult to get the right volume level as the sound variation had little flexibility -- it was either too loud or too quiet. The quality of the 'guide' picture was poor and difficult to read, its used to be easy to read the present time but now it is too small to see.
Also miss being able to pause live tv and go back to view something that I had missed or wanted to see again -- ie 'credits to programmes'
2 December 2023
Unprompted review
Reply from Netgem TV
Hi Rob,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
If you require an alternative TV guide, we suggest using our accessible TV guide on channel 555. For the volume on remote control, it might be different from your previous set-top box, to adjust more precisely, press the volume keys one click at a time.
If you require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Kind regards,
Netgem TV Support
Rubbish Support :-(
So ?
My only issue before recent issues ?
Was, that my Netgem Box was unable to disable the Sleep Function ? So watching Sports Events for example ? That went on all day ?
Would shut down (Sleep) after 8 hours, with no way to extend, or disable :-(
But now !
I have intermittent 'Bad Signal' Flag on various Channels ? And Pixelated Picture !
When I check Signal Quality and Strength ?
I tend to get 100% Quality, but Strength, as low as 50%, and a high of 90% :-(
Still ? After 5 days ?
No reply from Netgem Customer Service !!!!
27 November 2023
Unprompted review
Reply from Netgem TV
Hi Peter,
We are sorry to hear that you have had a challenging experience with our service. Perhaps this will address your sleep mode point: the set-top box will not enter sleep mode if you interact with it within the 8 hour period.
We will escalate your feedback regarding your customer support experience to our agents.
Kind regards,
Netgem TV Support
Great box but need to add Netflix and…
Great box but need to add Netflix and Disney plus to make a good box a great one.
20 November 2023
Unprompted review
Reply from Netgem TV
Hi Jamie,
Thank you for reviewing our service.
We are constantly adding new channels and apps to our service. In terms of Netflix or Disney plus, we are in conversations with them and hope to onboard the applications soon. An on-screen notification will appear whenever a new app has been added to the service.
Kind regards,
Netgem TV Support
Switched from virgin
Switched from virgin. Great little box. For what I need it for. Love the games. Happy with all the channels & apps. Recently lost my remote control. They sent one out straight away. Super customer service.
16 November 2023
Unprompted review
Reply from Netgem TV
Hi Tracy,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Backwards step from you view box
Step backwards from the you view box. The only benefit is that I can now access itvx on my non-smart TV. I wanted to watch a program that had just ended on channel 4 but it wasn't available on catch up straight away, so not convenient at all. I've had to pay for a usb stick which will only record 1 program when it arrives. This surely isn't moving forward. Not happy at all
12 November 2023
Unprompted review
Reply from Netgem TV
Hi Yvonne,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
The TalkTalk TV 4K service includes a recording feature for occasional recording, but catch up and on-demand apps should remain as the main option for accessing past programmes and shows.
If you have any questions or require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best regards,
Netgem TV Support
I agree with a previous comment.
I agree with a previous comment that this is a totally inadequate replacement for the Talktalk Viewbox. I have no interest in streaming, on demand or mobil TV. All I want is a decent prgramme recorder. My box is going back to Talktalk.
In retrospect in fairness to this product, it was used by Talktalk to replace what was effectively a hard drive recorder which this product is not. Hence the adverse comments from Talktalk users. This product which is probably spot on for its designed use should never have been used by Talktalk for a product with a different remit. Bad call Talktalk.
26 October 2023
Unprompted review
Reply from Netgem TV
Hi Les,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
The TalkTalk TV 4K service includes a recording feature for occasional recording, but catch up should remain as the main option for accessing past programmes and shows.
If you have any questions or require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best regards,
Netgem TV Support
I loathe it
I loathe it. Can’t get most channels and can’t find how to stop subscription - neither phone number I was given works. AVOID. Never worked properly…..
14 October 2023
Unprompted review
Reply from Netgem TV
Hi Wendy,
Thank you for reviewing our service.
Usually, you should receive over 225+ channels via your set-top box: 100+ live Freeview channels and 125+ internet-based channels. Please contact our customer support team via email (support@netgem.com), so they can help you receive all, if not most of these channels.
Best regards,
Netgem TV Support
Talktalk provide me with a Netgem 4k tv…
Talktalk provide me with a Netgem 4k tv box after my Youview box failed. I am not pleased with the upgrade. Initially I couldn’t record any BBC channels, though others were OK. After about a week this resolved itself. No idea why. Recording facility is generally very limited with only one tuner present. So often can’t record one program while watching another. My5 app also doesn’t work. Other apps are OK. My5 works OK on other tvs in the house, but not on Netgem. Also Netgem app on Android phone doesn’t work but it does on Apple IPad.
Talktalk has been absolutely no help at all. Spent hours on chat helpline, to no avail. I don’t think they know about tithe Netgem box, probably too new to them.
Overall not a good experience with Netgem box.
31 July 2023
Unprompted review
Reply from Netgem TV
Hi Martin,
Thank you for reviewing the TalkTalk TV 4K service powered by Netgem TV.
The TalkTalk TV 4K service includes a recording feature for occasional recording, but catch up should remain as the main option for accessing past programmes and shows. We have passed on your feedback to our product team, so they can take it into consideration for future updates.
If you have any questions or require any assistance, please contact TalkTalk directly. You can visit their TV support page http://www.talktalk.co.uk/tvhelp which has information on the TalkTalk TV 4K Box and Mobile App. There you can view support content, search for Help articles, and get useful contact information for extra support.
Best Regards,
Netgem TV Support
Great little box
After a little delay to receiving the box, everything works perfectly, I added a hard drive to it to record shows and it has all the catch-up players that I need,
I do think it is missing some key apps like Now and Apple TV but I think it's a great device
7 July 2023
Unprompted review
Reply from Netgem TV
Dear Matthew,
Thank you for bringing this matter to our attention. I want to assure you that I have personally reached out to our customer service team to escalate your case. They have been informed about the delay in receiving your subscription box and the lack of response to your support requests.
Our team is actively working to investigate and resolve the issue promptly. You should soon receive an email from them.
Thank you for your patience and understanding as we work to resolve this matter to your satisfaction.
Best regards,
Netgem TV Support
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