I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more
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Review summary
Created with AI, based on recent reviews
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Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... See more
Company replied
I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books... See more
Company replied
I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, ai... See more
Company details
Written by the company
Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Contact info
1360 Valley Vista Dr Suite 108,, 91765, Diamond Bar, United States
- support@neutralcurtains.com
- neutralcurtains.com
4.5
Excellent
263 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Fast shipping, nice blinds
Fast shipping, nice blinds, easy to install.
17 October 2025
Unprompted review
Love our Roman Shade
The Roman shade was perfect for our bathroom. I paid for the perfect fit, but didn’t need it. I will definitely order again from this company.
20 October 2025
Unprompted review
Get what you pay for
The price of these shades was much less than budget blinds but I would say that the quality isn’t as good. There are a number of windows where the shades are not staying in the desired position.
2 October 2025
Reply from Neutralcurtains
Dear Carey,
Thank you for sharing your feedback.
We sincerely apologize for the issue you've experienced with the shades not staying in the desired position. Providing a satisfactory customer experience is very important to us.
Our customer support team is reaching out to you via email to better understand the specific details and work towards a positive resolution. We are committed to addressing this for you.
Thank you,
Customer Support Team
Love Love Love
First, I love the amount of swatches you sent that was very helpful. Next I absolutely love, love the Roman Shades I ordered. It's so hard to find a company that puts the same color fabric on the outside as the lining! I love that. The quality is awesome and I love the fabric. Do not hesitate to order from this company !
19 October 2025
Unprompted review
What a beautiful crafted custom made…
What a beautiful crafted custom made curtains.. customer service was top notch ♥️♥️ fast delivery
22 September 2025
The quality of the curtains was great
The quality of the curtains was great. We purchased relaxed Roman shades with blackout backing. The fabric is excellent quality and they work amazingly. Easy to install. Recommend taking off an 1/8 inch from all measurements.
27 September 2025
Elevate Your Home with Neutral Curtains' Beautiful Shades
We are absolutely loving our new Ramie Woven Bamboo Blinds and Lily Linen Roman Shades from Neutral Curtains! They look stunning in our renovated space. The installation process was a breeze, making it easy for us to set them up. Plus, the delivery was impressively quick. Overall, we couldn't be happier with our purchase!
28 September 2025
Unprompted review
The brackets are so short that the…
The brackets are so short that the don't clear standard trim for outside mount.
12 September 2025
Reply from Neutralcurtains
Hi there,
Thank you for bringing this to our attention. We take your feedback seriously and would like to help resolve this as soon as possible.
To better assist you, could you please share more specifics—such as the installation setup or any particular dimensions needed?
We are looking into this and will be glad to assist further. Feel free to reply here or contact us directly at support@neutralcurtains.com.
Thanks for your patience and support!
My bamboo shades turned out BEAUTIFUL
My bamboo shades turned out BEAUTIFUL! I had reached out to customer service before ordering with questions about measuring and they were super fast and helpful in their response. I shopped around a lot for the right place for affordable blinds and Neutral definitely delivered!
1 October 2025
Amazing customer service
Amazing customer service. Had issues with my blinds, responded immediately and offered solutions that went above and beyond. As an interior designer, their product samples are fantastic and provide a great presentation for my clients.
1 October 2025
I am so pleased with my linen Roman Shades
I am so pleased with my linen Roman Shades I ordered for my dining room. I was impressed with the instructions for measuring for my two large windows in my dining room. I used the samples they sent to choose the fabric and backing to match my decor. The price is reasonable and quality fantastic. They fit exactly to my measurements. Easy to install and I love them.
15 October 2025
Unprompted review
I have been very pleased with the…
I have been very pleased with the quality and customer service with this company. I found them it to be extremely easy to order, discuss questions or concerns. And that is really what I wish from any company. Happy to do business with Neutral Curtains again.
22 September 2025
It was a great experience with picking…
It was a great experience with picking out a window valance. Easy to walk through the website step by step. Lots of options to choose from and the best part is the curtain that I chose looks great and functions great in my studio!
27 September 2025
Beautiful and functioning well
Beautiful and functioning well. I'm very happy with my order.
26 September 2025
Standard shipping might get stuck at customs.
*I have yet to receive my first order but the company sent a replacement and that arrived yesterday. The shades look really nice. They are VERY heavy (made with wood) which concerns me because our shades will be up most of the time so I’m worried about how long the thin string that holds them up will last.
*I was asked to review my order but I have yet to receive my shades. I ordered 9/21 and they were shipped 9/25 (awesome). The shades have been sitting in Louisville. Not the company’s fault but they need to let customers know shipping might take a really long time or you may never receive your item.
8 October 2025
Unprompted review
Reply from Neutralcurtains
Thank you for bringing this to our attention, and we sincerely apologize for the significant delay you've experienced. We understand your frustration.
The current holdup is due to U.S. customs clearance. Following the recent end of the de minimis exemption (as of August 29, 2025), many more packages now require formal clearance, leading to unprecedented backlogs and delays at customs facilities.
To ensure you receive your shades as quickly as possible, we are immediately arranging an expedited replacement shipment for you at no additional cost. You do not need to take any action regarding the original shipment.
We truly appreciate your patience and understanding.
Presale customer service helpful
I had questions before ordering and sent via email - responses was quick. I liked all the samples you could see beforehand. Once ordered, the product arrived quickly. Install info was on the site and was pretty good. We had one error in drilling since we have an odd window type so had to go back and redo. Not fun but still easy. Blind operates well.
18 September 2025
Great quality and good shipping
Great quality and good shipping. Easy to communicate and the product is very nice!
11 September 2025
The curtains look amazing I thought the…
The curtains look amazing I thought the color was lighter like the picure. However the color worked.
17 September 2025
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