Neutralcurtains Reviews 263

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with the product quality, finding the items well-made and beautiful, often exceeding expectations compared to local custom shops. Many appreciate the quick delivery and the ease of the ordering process, from receiving samples to installing the final product. The customer service is frequently praised for being polite, helpful, and responsive. However, some people were dissatisfied with color discrepancies between swatches and the final product, noting significant variations. A few other people also felt that the quality was not always consistent, citing issues like crooked seams or shades that didn't fold evenly. There were also occasional mentions of incorrect measurements, faulty parts, or difficulties with customer service regarding specific issues.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers are thrilled with their... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of shades, drapes,... See more

Order

Reviewers highlight positive aspects of order. Many customers appreciate the easy ordering process, with some... See more

Delivery service

Reviewers express satisfaction with the delivery service. Many customers highlight the impressively fast... See more

Customer service

Users describe positive interactions with customer service, often highlighting their politeness, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more

Rated 5 out of 5 stars

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... See more

Company replied

Rated 5 out of 5 stars

I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, ai... See more


Company details

  1. Curtain Shop

Written by the company

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

263 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not happy with the quality of the shade

1. they did not send the correct brackets
2. the shades have been installed and after two weeks they don't operate

14 September 2025
Neutralcurtains logo

Reply from Neutralcurtains

Dear Joni,

Thank you for your feedback, and we sincerely apologize for the experience you've had.

We can confirm that the missing No-Drill Brackets were shipped to you as soon as you notified us. We are sorry to hear that the shades are now having operational issues, and we regret that we did not have the opportunity to assist you with this before you left the review.

We take full responsibility and are committed to making this right. We have sent you a follow-up email to address the operational problem—whether it requires a replacement, a refund, or a technical adjustment, we are here to help.

Thank you for giving us a chance to resolve this.

Best regards,
NeutralCurtains

Rated 5 out of 5 stars

Extremely happy with my top down bottom…

Extremely happy with my top down bottom up window blind. The quality is fantastic. Excellent customer service as well. They are sheer enough to let a little light in during the day, but give you a feeling of privacy at night. You can see inside at night, but just shadows. I am very, very happy. The service, the quality of the product, the installation, everything is perfect. And I can't believe the price! Excellent product! I wish I could add pictures to this review, but it does not give me that option. They really are stunning.

10 September 2025
Rated 1 out of 5 stars

These curtains were a joke

These curtains were a joke! They were horribly made. Wouldn’t lift without the Roman shades bunching up. Total garbage and customer service was even worse! RUN! I threw them in the trash!

2 September 2025
Rated 4 out of 5 stars

Well made. Easy installation.

The custom window shades are well made — the material matches the sample perfectly, and the lining feels solid and durable. Overall, great quality and craftsmanship. Was surprised that they shipped and were manufactured in China. I have no problem with that -noting only because all marketing suggested US based. Shipping was free and timely. Installation was easy.

3 September 2025
Rated 5 out of 5 stars

Purchased the top down bottom up Remy…

Purchased the top down bottom up Remy natural Roman shades with privacy lining and fabric edge. Easy to install and use. Purchased one first and liked it so much I purchased another the first on -I've only had for 2 months so hard to tell on its longevity. The outside gets a lot of sun

31 August 2025
Rated 5 out of 5 stars

So easy to order and install…

I’ve been a customer since they first launched their website and they have made significant upgrades to the ordering process and variety of colors and materials available. Shipping is fast (about a week to the US) and installation is so easy. We have taken the shades down to paint after initial installation and it takes two seconds to unscrew. I will definitely be ordering more.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish!

Website was easy to navigate, ordered samples, which were nice and arrived in a timely manner. Had a question before I placed my order and it was quickly and easily answered. Placed my order and received quickly. The shade I ordered was perfect and super easy to install. I love the finished product!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

The shades gave me a little trouble…

The shades gave me a little trouble with the tension. Customer service worked with me with great instructions how to adjust the shades, and when that didn’t work, they replaced the shades. I would give this company a 5 out of 5.

22 August 2025
Rated 5 out of 5 stars

Impressed!

I ordered 9 roman shades and they arrived quickly and were very decent quality. I have had others customs made at 10 times the price but these were for a carriage house and I didn't see the need for that expense. The fabric options was phenomenal. I'm impressed!

28 August 2025
Rated 5 out of 5 stars

Excellent customer service and quality!

The strings from the first set of shades broke when we opened the shades to check the material. Neutral Curtains quickly sent a replacement which worked perfectly. We’ve received lots of compliments for the shades since it’s installed!

22 August 2025
Unprompted review

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