NewLaw Solicitors (Wills and Probate) Reviews 

185
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff who take the time to explain every legal detail clearly, ensuring that all individual needs are met with exceptional, patient, and personalized support. Many people also note the very reasonable pricing structures, quick response times, and wonderfully smooth communication throughout the entire journey. Some people were dissatisfied with the prolonged delays and unresponsive communication regarding complex probate cases over extended periods of time. A few reviewers additionally mentioned encountering difficulties with changing case workers and feeling that getting proper updates was quite challenging.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, helpful, and... See more

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, efficient, and genuine... See more

Response time

Customers had positive experiences with response time, praising the quick and responsive service. Reviewers... See more

Price

People report positive experiences with price, highlighting that costs are far lower than anticipated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more

Company replied

Rated 5 out of 5 stars

NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more

Company replied

Rated 5 out of 5 stars

First time making a will, had initial appointment on the phone with Rachel Grey which was easily explained. Will was then drawn up and sent to me for checking. I had a few queries, Rachel was always o... See more

Company replied

Rated 5 out of 5 stars

Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 80% of negative reviews

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4.7

All reviews

(185)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma

Emma, provided a very profesonal and cost effective service. Allways promptly responding to requests for updates and keeping me informed of progress and anticipated timescales

26 November 2024
Unprompted review
NewLaw Solicitors (Wills and Probate) logo

Reply from NewLaw Solicitors (Wills and Probate)

Emma will be so pleased to hear that you have left a review. I will pass on your feedback.

Thank you!

The NewLaw Online Team

Rated 5 out of 5 stars

Thank you

Thank you.

New Law really did take the headache of probate away from me. I wouldn't hesitate to use them again.

Fair price. Nice people. Great service.

4 October 2024
Unprompted review

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