Excellent service from Emily Roberts, she sent clear instructions and kept me updated to my mother’s Probate. I received the Grant within a couple of weeks of her taking on my case. Very reasonable... See more
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Review summary
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NewLaw helped us with a complex probate case and made it look easy. NewLaw helped us with a complex probate case and made it look easy. We cannot speak highly enough of our Case Manager Tara Kennedy,... See more
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My handler, Jackie, was easily contactable for my myriad questions and always patient and understanding with me; nothing was too much trouble. The probate process took a looooooong time but she kept m... See more
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Had planned to have new wills drawn up, but complexities of remarriage necessitating non standard wills, along with anticipated high costs had resulted in the task being put off by us for years. How... See more
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4.7
Excellent
185 reviews
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Replied to 80% of negative reviews
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Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the excellent 5-star review. We're delighted to hear our Private Client team were able to provide a top tier service.
Kind regards,
Elliot
Client Care Manager
Will Changes
Recently made a will then not long after wanted to make a change. No issue and sorted very quickly. I have been supported by Rachel who has answered all my questions and queries promptly. Communication has been excellent. Highly recommend.
2 March 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
I have nothing but praise for this…
I have nothing but praise for this company. I had a long drawn out case that my solicitor Jackie rice dealt with. She was brilliant in all situations and made the whole process easier than it might have been.
A huge thank you to her and the company.
2 March 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Mrs. Holmes.
Thank you for the great review and lush feedback. We're so pleased to hear that Jackie's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback to Jackie.
Kind regards,
Elliot
Client Care Manager
Kept us up to date with progress of the…
Kept us up to date with progress of the Probate application. Helped with minor issues with the application,an excellent service.
1 March 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Bruce.
Thank you for the great review and lush feedback. We're so pleased to hear that Emily's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.
We have passed on your feedback to Emily.
Kind regards,
Elliot
Client Care Manager
Very good knowledge advice and help
27 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, William.
Thank you for the great review. We're so pleased to hear that Sophie's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.
We have passed on your feedback to Sophie.
Kind regards,
Elliot
Client Care Manager
Excellent service
Rachel provided and excellent service, explained our options thoroughly and was always at the end of the phone if we needed any further explanations.
27 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Nikki.
Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
I used NewLaw for support with Probate
I used NewLaw for support with Probate, specifically with help submitting the very long, complex IHT application form. I was very impressed with how NewLaw handled it and feel that the price I paid was very good value considering all the work that had to be done. I would definitely recommend them to others. They helped me a great deal as Executor of the estate.
18 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Alex.
Thank you for the great review and lush feedback. We're so pleased to hear that Sophie's knowledgeable and attentive support made your Grant Only Service straightforward at such a difficult time.
We have passed on your feedback to Sophie.
Kind regards,
Elliot
Client Care Manager
My overall experience with NewLaw was excellent .
My overall experience with NewLaw Solicitors was excellent.
From start to finish the experience was done with expert advice and support.
Highly recommend Rachel Grey, she made the whole process much easier than I thought it would be.
17 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Lena.
Thank you for the excellent 5-star review and feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Good communication
Good communication, friendly approach
clear instructions and excellent advice with transparent costing
Promp efficient service from Rachel
I have recommended rcn law to fellow colleagues
25 November 2025
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the excellent 5-star review and fantastic feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Rachel was very professional and clear…
Rachel was very professional and clear and knew exactly what I needed. The whole process was done over the phone with just a few signatures to send. Excellent service ! Would thoroughly recommend.
2 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Vanessa.
Thank you for the excellent 5-star review and the lush feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
This company has been dealing with…
This company has been dealing with family probate for more than 4 yrs and still waiting. This is the worst company I have ever dealt with. All they give is the run around. I think they are trying to make interest on our money or they want us to get frustrated and keep the funds. Everyday they need something else. Got stuffs notarized still not good enough for them. If you are looking to do a probate stay far as possible from this company. I would give them a 0
16 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, T'anna.
We're sorry to hear that our service has not met your expectations.
You will shortly receive a request for more information from Trustpilot so that we can locate your case and file. Once we have this information we will be in touch so we can investigate your concerns.
Kind regards,
Elliot
Client Care Manager
----------
Dear, T'anna.
As you have not responded to our request for more information we are unable to confirm your service with ourselves and therefore cannot aid in resolving any issues you may be encountering. If you are able to supply us with contact details we are more than happy to get in contact and try and help.
Kind regards,
Elliot
Client Care Manager
Very easy to deal with - thanks.
Excellent communication and clear instructions and advice and seem to be very good value.
9 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, David.
Thank you for the excellent 5-star review. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Fabulous support arranging Power of…
Fabulous support arranging Power of Attorney. Excellent communication and support from trained professionals.
In a world where time is precious being able to speak to a solicitor and arrange important documents remotely and efficiently is extremely reassuring and valuable.
Recommend using this firm who support RCN members.
Impressed with the professionalism throughout.
26 January 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Sandra.
Thank you for the excellent 5-star review and fantastic feedback. We're delighted to hear Rachel was able to provide a memorable service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Excellent service.
Rachel was friendly, professional and efficient. This was a review of my will which I made with NewLaw a few years ago. The process was straightforward and met all my expectations. Highly recommended.
3 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the wonderful 5-star review and fantastic feedback. We're delighted to hear Rachel was able to provide excellent service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Probate Case Manager
The Probate Case Manager, Jackie Rice, who followed my case, was always very supportive, clear and competent, giving me complete, exhaustive, and professional feedback to any question asked. Also, the kindness and empathic approach I experienced have been very helpful during the whole process.
2 February 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Francis.
Thank you for the great review and lush feedback. We're so pleased to hear that Jackie's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback to Jackie.
Kind regards,
Elliot
Client Care Manager
Combined wills
Used the company to do our combined wills. They were efficient, excellent communication and the price was very reasonable . Rachel was very helpful and knowledgeable.
31 January 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Sarah.
Thank you for the fantastic feedback. We're delighted to hear Rachel was able to provide excellent service when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Appointments were arranged to suit me
Appointments were arranged to suit me. Clear advice and understanding were shown.
12 December 2025
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Julie.
Thank you for the fantastic feedback. We're delighted to hear Rachel was able to provide excellent service when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Knowledgeable advice&great service
We had never written a will before and felt very supported in the process. Rachel took time to answer all our questions, especially around guardianship, and she explained the process well. We had started the process before with another company, but had a bad experience, but this was so much better.
29 January 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Thank you for the wonderful 5-star review and fantastic feedback. We're delighted to hear Rachel was able to provide excellent service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
Wills and probate
From start to finish New Law have been fantastic.
Alise and her team have answered every question I've thrown at them straight away and put all my worries and issues to rest.
Thank you so much for everything you've done to make this process as easy as possible.
27 January 2026
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Dominik.
Thank you for the great review and lush feedback. We're so pleased to hear that Alise's prompt, knowledgeable and attentive support made your Estate Administration Service straightforward at such a difficult time.
We have passed on your feedback to Alise.
Kind regards,
Elliot
Client Care Manager
Excellent service
Excellent service. Extremely professional and considerate. I cannot recommend the firm highly enough. In particular Mr. G Rathore was extremely sensitive during a particularly difficult time for us.
15 December 2025
Unprompted review
Reply from NewLaw Solicitors (Wills and Probate)
Dear, Ann.
Thank you for the wonderful 5-star review and fantastic feedback. We're delighted to hear Gurjeet was able to provide excellent service and attentive support when planning for your future with our Wills & Trusts team.
Your comments have been passed on.
Kind regards,
Elliot
Client Care Manager
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