Newbie and Me Baby Store Reviews 

Ordered a car seat online and couldn’t be happier with the service provided, received my car seat next. My little one is over the moon. Thank you again. ❤️

Our first time looking for prams and car seats. Lauren was amazing and found us exactly what we wanted and showed us all different options.

Avoid this place like the plague..

Like many others who have given them a 1 star review our story is somewhat similar.
We purchased an ex display Bugaboo donkey from the Crewe store in November last year alongside a ex display car seat/some car seat adapters and an isofix base. The whole experience when purchasing the pram was fantastic, Meg who served us couldn’t do enough and we were told on purchase that we needed to pay a 20% deposit and the rest was to be paid on the collection date due to us purchasing an exdisplay. She gave us the exdisplay car seat to take home and we felt safe in the fact we’d secured exactly what we needed.
The day after purchase I asked my husband to call the store and just check which isofix base was ordered as there were 2 different models and I specifically wanted the 360 base, after a phone call it was confirmed it was the 360 base and we’d be in contact nearer the time for an exact collection date ( I was due end of Feb so we discussed it would be end of Jan)

Now fast forward to January and my Husband called to confirm a collection date, he spoke to Meg a date was discussed and we arrived that day to collect and pay. On arrival our pram was sat there with no hoods, no second seat fabric, the wrong isofix base and damaged car seat adapters. Quickly raised this was the guy working there (who I believe co-owns the company) and he was non the wiser to what was happening, tried to lie and say we didn’t order the 360 base and the only replies I had from him was ‘I don’t know’ there was no sorry and nothing about him to want to resolve the situation. We were told we’d have to wait until the next day to speak to Meg as no one knew what was happening but her - lack of communication and incompetence if you ask me, why would you not check the order before someone is collecting to check you have exactly what you need?

So I walked away that day with no pram and I was due to have a C-section 2 days later.
It gets worse…
The phone call from Meg arrived and it was a span of lies. She said she didn’t order the isofix base we wanted and would have never of said that even though it was in black and white on the order form. The other products that were missing weren’t there because we needed to pay 80% even though she told us with it being ex display we pay the rest on the day - even still my husband rang 2 weeks before to confirm collection date and no mention of any outstanding money was made? So if she needed more money to order the extra parts then why wasn’t it asked for then?
In regards to the isofix after a heated phone call she said she would check the call recordings and double check the isofix 360 base was reiterated to my husband and lo and behold we were right. The 360 base was confirmed to us in November but if we wanted that one we needed to pay more money to get it ordered - no way was I handing them any more money.

After coming home and reading online reviews we have decided to purchase a pram elsewhere. I honestly believe if I had paid this company more money I’d still not have what I ordered now and I’m grateful we’ve lost a 20% deposit and no more.

There’s been no resolution no apologies or anything from this company, we politely asked for our deposit back minus the car seat price of £89 but told a stern no. We are now taking this further as the products weren’t provided through the contract we signed so rightfully we should be refunded our deposit.

I think they’ll give you exceptional service to secure your money and then not follow through with the products they should deliver. I can’t understand why other companies similar can deliver within days but these take weeks and weeks - maybe the company is suffering financially? Or maybe they just scam money from people because that’s the type of people they are.

We purchased a Cybex Gazelle twin bundle from the Leeds store at Newbie and Me and were very disappointed with the service.

Communication was poor and we had to chase the store multiple times ourselves for updates. When the pram arrived it was also incomplete and the basket was scratched straight out of the box, which is unacceptable for such a high-end product.

Our twins were also born prematurely and are currently in special care, so this situation added unnecessary stress during an already difficult time.

Overall the experience and level of service fell well below what we expected.

If I could put less than 1 star I definitely would!
We had such a simple easy pleasant experience with this company when we first purchased even down to what I presume was the owner hand delivering our order as the original was also faulty. Since November we have been in contact with what can only be described as the most incompetent online customer service I've ever dealt with. We have gone back and fourth for months now and still don't have this issue resolved. Never again will we purchase for this company, months and months or stress and frustration and still no further on. Disgusting customer service from ANEESHA who quite frankly lies in most of her emails one minute there has been a replacement already sent out next email wants pictures, videos serial numbers for the 100th time. Next email apparently pram is being replaced then next day email is parts are being sent out so which one is it ANEESHA? Because there's evidence there of you lying. Even to the point we asked for tracking for the replacement pram and you couldn't provide any. NOVEMBER THIS HAS BEEN GOING ON SINCE WE ARE NOW IN MARCH !!! LEFT WITH A FAULTY PRAM THAT WAS PAID IN FULL WHEN PURCHASED WHICH MEANS THIS COMPANY IS NO WORSE OFF WHERE AS US ARE OUT OF POCKET WITH A FAULTY PRAM AND STILL NO RESOLUTION TO THIS ISSUE AFTER 5 MONTHS OF HELL WITH ANEESHA AND HER INCOMPETENCE TO DO HER JOB.

We visited the Birmingham store and this was only our second pram store we had visited.
The staff were friendly and welcoming and the store is clean, spacious and well stocked with different ranges to suit different budgets.
We were assisted by Laura in choosing our travel system and were really happy with the service received. Laura was helpful and really knowledgeable - answered all our questions so we could be confident in our decision. Thank you for making this such a good experience for us, we cannot wait to receive our order :)

Fantastic customer service by Lauren. We explained we had seen a travel set we liked at a different shop. Lauren pointed us towards the same set, explained everything and demonstrated how everything fitted together etc. It was great ha we could make sure that the ISOfix base fitted in our car before buying. They also beat the other shop on price!
Great service overall with the deposit option. Highly recommended

Absolutely appalled by this company’s behaviour.

This purchase was made by my sister-in-law, who at the time was heavily pregnant. Before placing the order, she contacted the company to confirm two things: that the product was indeed being sold as a car seat and base bundle, and that it would arrive before her due date. A member of their team confirmed in writing that it was a bundle, and reassured her regarding delivery. On the strength of those clear confirmations, she placed the order in good faith.

What arrived, however, was just the car seat. No base.

When she contacted them to query the missing item, instead of responding promptly and resolving the issue, they did something far worse they altered their website so the product was no longer listed as a bundle. Only after making that change did they reply, attempting to suggest that it had never been sold as a bundle and implying she was mistaken.

Fortunately, all evidence had been retained including screenshots and written confirmation from their own staff clearly stating it was a bundle. Even after presenting this proof, they chose to ignore further emails completely. No resolution. No accountability. No refund. They simply kept the money and refused to engage.

Let’s be clear this involved essential safety equipment for a newborn, purchased by a heavily pregnant woman who had explicitly checked delivery timing. To treat a customer in that situation with such disregard is beyond unacceptable.

In the end, the only option left was to pursue a chargeback through the bank. After reviewing the evidence including the original listing and the company’s own written confirmation, the bank agreed that the product had been misrepresented and promptly refunded the full amount back to the card. That decision speaks volumes.

This is not just poor customer service it is deceptive and dishonest conduct. Changing your website after a sale to rewrite what was advertised is unacceptable. Ignoring a customer who has clear written proof makes it worse.

I would strongly advise anyone considering purchasing from this company to think twice. If something goes wrong, do not expect transparency, integrity, or even basic customer support.

An incredibly stressful and wholly avoidable experience at a time when support and reliability should have been a given.

**I am adding this additional piece of information in after seeing the companies reply to my original review. First of all I would like to point out the continued lack of accountability and compassion to still not offer an apology, considering how they behaved towards a heavily pregnant customer this is truly remarkable.

Secondly I would just like to clarify for the benefit of anyone reading this that they never ever made any attempt at resolving this scenario with a cancellation. We tried countless emails and calls to which all of them went unanswered. We have proof of all of this so please don't believe their pathetic excuse trying to save face insinuating they tried to resolve this issue, if they did then we would of had no reason to pursue the chargeback through the bank.

Its comical that they say ''our customer service team remain available'' when in reality they ignore all attempts at contact. They say in their reply ''should I like to discuss this further'' I would and I have left a message on your voicemail today with my contact number so please reach out.

ordering online was an easy process and price was best found. Item arrived quickly by courier

Avoid. I bought car seat on 21/01 online, on the 04/02 I got email they has not that car seat and I been offered refund or different group car seat category. I reply for refund. They replied they will proces refund but after 5 days I still didn’t received refund. They reply they will look into that. But I fill the paypal case to be sure I will get refund. So they replied I have to close it to get refund. I said I will not close it as it is my guarantee to get my money back. Finally they didn’t refunded, paypal had to do it. For me look like a scam company.

m really unhappy. I ordered a travel system from them on their website, My Babiie MB500 3-In-1 Travel System With Base - Rose Gold Marble- waited a week and no update on delivery.
Decided to call one of their stores as the option for online orders wasn’t working.
Spoke to a lady who said they emailed me regarding my order ( no email was received) and that they didn’t have it in stock and don’t know if it’s ever going to be back in stock When it’s still showing still as of now as available and delivery within 5 to 7 days, so they really need to update their website.

It’s just not acceptable really.

Someone is calling me tomorrow as apparently customer service close at 4pm? (Bit early)
To offer me a different model as all of the same models and older ones are out of stock/discontinued Or get a full refund.
I’m just not feeling confident in all of this and left deflated and sad about the whole situation.

fast delivery, the stroller met all my expectations,

Ordered a Venicci bundle online. Really happy with my purchase and the delivery time

Ordered the egg 3 carry cot in chocolate on sale. With no explanation they issued a refund and they said it was because they had no stock. Yet they continued to sell the same product in the same colour online at an increased price. If I purchased at the increased price then they’d have stock….clearly didn’t want to honour the price they had discounted on their website. They issued a refund without asking if I was prepared to wait for further stock. Complete shambles.

Absolutely excellent service very happy on both occasions

Do not recommend!!

Went into this store in Shirley to purchase an Oyster travel system and furniture in November 2025, we had to pay a deposit which was done on the day we ordered and they promised it would all be ready before the due date. You do not receive any updates about your orders the only call I received was them demanding the rest of the deposit for the travel system otherwise we would not get it for the promised date, this was as soon as the store re opened after Christmas. We paid the remaining for the pram and still did not get it on the promised date which is disgusting how they can demand for the money and still don't stick to their word. We finally received the travel system after many calls to the store asking for updates which were never followed through and staff would always tell you they have to call you back which they never would, this causes anxiety and stress which is not what you should put your customers through especially them being pregnant having to worry if they have a car seat to take their baby home.

We also purchased a nursery set and extra items which have been paid in full for many months now and we still have not received them. We moved into our new home over a month ago and I am now worried it will not be delivered until the baby has arrived due to them not updating our delivery address even though we went into the store and done this in person with them. They attempted to deliver the furniture but looking at tracking it was to a previous address I luckily received a call from the delivery company who told me they were never updated by the store that the address had changed. I have called up today after no response from the store or DX being told I would get an update before they close however I never did. Really bad experience do not buy from this store not happy with the service and how we have been dealt with.

Caitlin was fantastic, she wasn’t pushy at all but gave us lots of time and helped us try out lots of different travel systems. Brilliant advice and good value for money.

Came into the Crewe store to have a look around with my daughter, she’s expecting her first child. Was greeted in a nice friendly manner and left to browse the selection of prams. They made sure they were there for any questions but not over powering which is what we like. My daughter picked out her first choice, and after shopping around newbie and me price matched a deal and I secured the travel system bundle with a deposit over the phone! Could not ask for a better service and would recommend newbie and me

Excellent customer service. Helpful and informative staff.

I feel robbed. We paid for our new stroller 8 weeks ago now and although I have chased and chased by telephone and email NOBODY has come back to me.