Online purchase I’ve purchased three baby grows and the quality and designs are absolutely beautiful! I’ve purchased lots of nice clothes from companies like Zara, Mango & H&M recently but the... See more
Company replied
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Review summary
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I placed an order for clothes for my granddaughter for her holiday. The site was very easy to navigate and place an order. In addition it was lovely to see the beautiful clothes for both children an... See more
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I love the clothes from Newbies. The service is excellent, both in store and online. Great communication and fast delivery. I buy for my soon to be, one year old granddaughter who lives in America... See more
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I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying. It wou... See more
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Company details
- #50 of 82 best companies in Children's clothes shop
- #19 of 40 best companies in Baby Clothing Shop
- #47 of 93 best companies in Baby shop
- #22 of 36 best companies in Childrens Shop
Written by the company
We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.
Free shipping on orders over £40
Free standard Shipping on orders over £40 (2-5 working days, tracking 48h)
Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4.
Express delivery (1-2 working days, tracking 24h) - £6,50
Where do we deliver?
We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).
Contact info
Newbie by Kappahl Limited St James House, 13 Kensington Square, W8 5HD, London, United Kingdom
- +44 (0)7523512465
- customercare@newbiestore.com
- newbiestore.com
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Beautiful jumper and easy exchange…
Beautiful jumper and easy exchange service. thank you
17 October 2025
Reply from Newbie Store
Thank you, thrilled to hear it! / Newbie Team
Delivery was fast and all of the pieces…
Delivery was fast and all of the pieces were in Superb condition 🙂. Super high quality and super cute, especially mamma and me matching pieces ❤️.
14 October 2025
Reply from Newbie Store
Thank you, great to hear! / Newbie Team
Efficiency, quality and accuracy
Great quality, quick delivery and very friendly staff in stores
28 October 2025
Reply from Newbie Store
That is fantastic to hear. Have a great day! / Newbie Team
Customer service
Did not have the size I was looking for and the lovely sales lady Eleanor took my number and would let me know if if it came back into stock, less than a week later I had a text from Eleanor to say 1 had come in and was put aside for me.
27 October 2025
Reply from Newbie Store
Thank you for your feedback, it means a lot! / Newbie Team
Reply from Newbie Store
Thank you ! Newbie team
Reply from Newbie Store
Thrilled to hear it! / Newbie Team
Lovely and cosy just what little people…
Lovely and cosy just what little people want.
15 October 2025
Reply from Newbie Store
Thank you for your feedback! Newbie
Great service and beautiful baby wear…
Great service and beautiful baby wear of a fine quality.
26 September 2025
Reply from Newbie Store
Thrilled to hear it! / Newbie Team
Reply from Newbie Store
Great, thank you! / Newbie Team
Amazing service very prompt delivery…
Amazing service very prompt delivery and wrapped so well as not to damage
25 September 2025
Reply from Newbie Store
Thank you, great to hear! / Newbie Team
Reply from Newbie Store
Thank you! / Newbie Team
Top notch Linda from Customer Service
I had occasion to contact your Customer Service several times and i must highly commend Linda on the service she gave me.
She was brilliant!
22 September 2025
Reply from Newbie Store
Thrilled to hear that, Thank you!
Have not received my order yet
Have not received my order yet but says it has been delivered
7 October 2025
Reply from Newbie Store
We are sorry to hear this. Please contact our customer support at customercare@newbiestore.com - www.newbiestore.com
Reply from Newbie Store
Thanks - thrilled to hear it! Newbie
This was my first ever purchase from…
This was my first ever purchase from Newbie and I’m really pleased with my purchase. I’ll definitely will be returning for more.
3 October 2025
Reply from Newbie Store
Thank you for your kind words! The Newbie Team
Beatuful Clothes
I was looking for a traditional Christening Gown for my granddaughter. I had been searching without success for a few weeks until I came across Newbie. They had the most beautiiful gown, just like our family gown which I have somehow misplaced. It will now be an heirloom for my son and daughter in law and their family. And I look forward to buying more of your beautiful baby clothes.
2 October 2025
Reply from Newbie Store
That is lovely to hear! Thank you! Newbie
I’m extremely disappointed with Newbie
I’m extremely disappointed with Newbie. I received my order and was unhappy with the quality, so I returned it immediately. However, I only got one-third of my money back, and they falsely claimed that the items had been used and washed. Absolutely terrible customer service — I’ll never order from them again!
7 October 2025
Unprompted review
Reply from Newbie Store
Hi Anna, We have followed this up and this has been resolved. We are sorry for any misunderstanding or inconvenience. Kindly note that you have to let us know if advance in the future if you receive a faulty item or item with no tag within 5 working days. / Newbie
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