Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... See more
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The... See more
Company replied
I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !
Company details
- #51 of 53 best companies in Blinds shop
- #23 of 24 best companies in Curtain Maker and Retailer
- #28 of 29 best companies in Curtain Shop
- #112 of 119 best companies in DIY Store
- #56 of 57 best companies in Furniture Accessories
- #36 of 37 best companies in Window treatment store
Written by the company
Blind Shop
Contact info
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , United Kingdom
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3.7
Average
847 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is our second purchase
This is our second purchase, we are so pleased with the service, usually delivered before the date suggested. The quality of the curtains are great, and they become the focal point of the room. Thank you
7 June 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much, Mrs Sheikh. We are really pleased to hear you have ordered from us again and that you are happy with both the service and the quality of the curtains.
It is lovely to hear they have become a focal point in the room. We really appreciate your continued custom and kind feedback.
Kind regards,
New Edge Blinds
Absolutely shocking seller
Absolutely shocking seller. The blind they send me had been cut appallingly, it would not fit the brackets. I requested a return in November 2025 and 7 months later they respond with return not accepted. I ordered from New Edge Blinds via the Tesco marketplace website and expected better from them.
4 June 2026
Unprompted review
Reply from Newedgeblinds
Hi Claire,
We are disappointed to see this review.
We have checked the details available to us and can see that the return request was accepted within 1 working day at the time. The return has since automatically expired because the item was not returned for several months.
We also cannot see that you have contacted us directly during this time to allow us to review or resolve the matter further.
Please contact us at support@newedgeblinds.com with your order number, delivery postcode, and any photos or details relating to the issue, and our team will be happy to look into this properly for you.
Kind regards,
I haven't received the blinds I…
Don't use this company !!!
I haven't received the blinds I ordered. This company says they will refund me when they know they are getting them back from the courier. The couriers web site says they haven't received them. A respectable company would pay the customer back not procrastinate to someone who paid on trust. 2 weeks overdue .
So their reply told me to ring and I still aren't getting the blinds or a refund
3 June 2026
Unprompted review
Reply from Newedgeblinds
Hi Janet,
We are sorry to hear you remain unhappy.
We have asked for your order number and delivery postcode so we can identify the order and look into this properly, but we have not yet received those details.
Unfortunately, without an order reference, postcode, email address or any information that allows us to locate the purchase, we cannot confirm which order this review relates to or investigate the courier status.
Please contact us at support@newedgeblinds.com with your order number and delivery postcode, and we will review this urgently.
We do want to help, but we need the order details first so we can identify the correct case and resolve this properly.
Kind regards,
New Edge Blinds
Superb customer service
Superb customer service from New Edge Blinds.
Originally, I purchased a curtain pole through The Range Marketplace and, when there was a problem with the order, I dealt with The Range customer service team. Unfortunately, the experience became very frustrating and I was left with the impression that New Edge Blinds were disputing the issue.
Once I was able to communicate directly with New Edge Blinds, the difference was night and day.
Their communication was professional, polite and helpful from the outset. They listened to my concerns, reviewed the case immediately and took ownership of resolving the issue. By 9am the following morning they had already investigated what had happened, apologised for the inconvenience and arranged for a full refund.
What impressed me most was that they treated me like a person rather than sending generic responses. They explained what had happened, acknowledged my frustration and worked hard to put things right.
Mistakes can happen with any business. What matters is how a company responds when something goes wrong, and New Edge Blinds handled the situation professionally and very politely once it was brought to their attention.
Thank you to the team for taking the time to investigate the matter and resolve it so quickly.
I would have no hesitation in recommending New Edge Blinds. In my experience, they have provided first-class customer service, excellent communication and a genuine commitment to resolving issues fairly and professionally. And I would use them again. 10/10
3 June 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you so much for taking the time to update your review.
We really appreciate your kind words and are pleased we were able to step in, review the issue properly and get this resolved for you.
We are sorry again for the frustration caused before the matter reached us directly, but it means a lot to know that our communication and support helped put things right.
Thank you again for your recommendation and for giving us the opportunity to resolve this fairly.
Kind regards,
New Edge Blinds
Excellent communication
Excellent communication, product was just what I needed . Ordered on the Monday arrived Wednesday with tracking from the courier . 🙂
26 May 2026
Reply from Newedgeblinds
Hi Gail,
Thank you so much for your lovely feedback.
We are really pleased to hear the product was exactly what you needed and that the delivery arrived quickly with clear courier tracking.
We really appreciate you taking the time to leave a review.
Kind regards,
New Edge Blinds
Quality and stylish product.
Easy to order and delivery on time. Quality of curtain rail really good and stylish and easy to fit.
20 May 2026
Unprompted review
Reply from Newedgeblinds
Hi Joan,
Thank you so much for your lovely feedback.
We are really pleased to hear you are happy with the curtain rail, and that it was easy to order, delivered on time and straightforward to fit.
We really appreciate you taking the time to leave a review.
Kind regards,
Wish I was able to put 0 stars
Wish I was able to put 0 stars, pathetic company and treat their customers in a disgraceful manner. And no doubt this review will be requested to be deleted because that’s what they like to do. Do not waste your time ordering off sites that use their company or expect to be disappointed with faulty products and refused to replace or refund. Shit show!
1 April 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you for your feedback.
We are sorry to hear you feel this way.
Unfortunately, we are unable to identify which order this review relates to from the information provided.
Please contact us directly at support@newedgeblinds.com with your order reference and any details of the issue, and we will be happy to look into this and help resolve any problem you may have.
Kind regards,
Poor doesn’t begin to cover this
Customer service is poor, takes weeks to get a response and they make little effort to resolve any issues. They charge for returns for faulty items and imply customers are liars in correspondence. If I could give this zero stars I would. They really are completely inept.
24 May 2026
Unprompted review
Reply from Newedgeblinds
Hi Alex,
We are sorry you feel this way, but we do not feel this is a fair reflection of the correspondence.
We respond to customer messages as quickly as possible, and in this case we replied within 1 working day, including outside normal working hours over the bank holiday weekend.
We also do not charge for confirmed faulty returns. The return was originally raised by yourself as an unsuitable/fit issue, and the missing fittings point was raised afterwards, so we explained that this would need to be reviewed before being treated as a confirmed fault return.
We made efforts to assist, including advising on the return process and explaining the next steps available.
We also want to be clear that we have not called you a liar or intended to imply this. We are sorry you felt that way, but that was not our intention.
Kind regards,
Great company to deal with
Great company to deal with. Prompt delivery and great product- Venetian blind.
Even responded to my emails over weekends.
24 May 2026
Unprompted review
Reply from Newedgeblinds
Hi Richard,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with the Venetian blind, the delivery, and the support you received.
It was a pleasure helping you, and we really appreciate you taking the time to leave us feedback.
Kind regards,
Excellent customer service and gorgeous…
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!! Speedy delivery too.
20 May 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thanks so much for your lovely review.
We’re really pleased to hear you’re happy with the blinds and our service. It’s great to know they look stunning in your home, and we really appreciate your recommendation.
We look forward to helping with the next 3 blinds when you’re ready.
Kind regards,
Excels as a company
Not only do I love my purchases off you, but your service is the best I’ve ever come across!
Personal to me, rather than a prewritten email!
and, keeping me informed on my request to know when stock becomes available!
Thank you, I will most certainly be purchasing more off you when I move house!
Special thanks to all who work in customer service’s! 👍
17 May 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with both your purchases and the service you received. It means a lot to know our replies felt personal and that you felt kept informed throughout.
We really appreciate your kind words, especially for our customer service team. We look forward to helping you again when you move house.
Kind regards,
I ordered blinds from New Edge Blinds…
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak to and really helpful follow up emails to keep me updated. The brackets arrived in 2 days and the blinds were super easy to put up. The blinds look great in my bathroom, are of high quality and really well priced. I would definitely recommend New Edge Blinds based on the quality of the product, ease of installation and great customer service.
11 May 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really sorry the box was damaged in transit and that the brackets were missing, but we’re really pleased we were able to resolve this quickly for you.
It’s great to hear the replacement brackets arrived promptly, the blinds were easy to install, and that you’re happy with how they look in your bathroom.
We really appreciate your recommendation and your kind words about our customer service.
Kind regards,
Great as always.
Used New edge a few times now - always great prices and fast shipping.
Only issue - the delivery driver required a signature for this order - not needed previously - so had to rearrange the delivery date.
26 April 2026
Reply from Newedgeblinds
Hello,
Thank you so much for your review and for ordering from us again.
We’re really pleased to hear you’ve been happy with our prices and delivery speed.
Apologies for the inconvenience with the signature requirement on this order. This can sometimes depend on the courier service used or the parcel type, but we appreciate this caused you to rearrange delivery and we’ll keep this feedback in mind.
Thanks again for your continued support.
Kind regards,
The service was second to none
The service was second to none
I ordered a blackout curtain rail in antique brass
The quality is lovely and certainly does the job of blocking the light out.
When I had to contact the company on the delivery they was quick to respond and tracked the parcel for me then a back up email to see if it had come .
Customer service very good
Would not hesitate to to recommend this company and especially the blackout curtain pole
Thank you 🙏
2 May 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with the antique brass blackout curtain pole and that it has helped block the light as intended.
It’s also great to know our team were able to help with the delivery tracking and follow up to make sure everything arrived safely.
We really appreciate your recommendation and your kind words about our customer service.
Kind regards,
The curtain pole i bought was of great…
The curtain pole i bought was of great quality but scratched. The team was very quick to respond and sent a replacement very quickly. Highly appreciated
27 April 2026
Reply from Newedgeblinds
Hello,
Thank you so much for your review.
We’re sorry to hear the curtain pole arrived scratched, but we’re really pleased our team were able to respond quickly and get a replacement sent out for you.
We really appreciate your understanding and are glad you were happy with the quality of the item.
Kind regards,
Broken but brilliant customer service
Blind arrived and was broken. When I contacted the team another one was sent out immediately and arrived a day later. Communication was fast and to a real person. New blind works just fine.
9 May 2026
Unprompted review
Reply from Newedgeblinds
Hi,
We are sorry to read this, but we cannot see any prior communication from you regarding this issue, so we were not made aware of the problem before this review was left.
If a blind arrives damaged or there is an issue with the mechanism, we would always ask customers to contact us directly so we can review the issue and arrange the appropriate resolution.
Please email us at sales@newedgeblinds.com
with your order details and photos or a short video showing the fault, and we will be happy to look into this for you.
Kind regards,
Roller blind.excelent service.great…
Roller blind.excelent service.great price.helpful seller..thank you...
27 April 2026
Reply from Newedgeblinds
Hello,
Thank you so much for your review.
We’re really pleased to hear you’re happy with your roller blind, the price, and the service you received.
We really appreciate your kind words and your support.
Kind regards,
Curtain Wands
Well satisfied, good price, excellent service, quick delivery. Would certainly use again.
27 April 2026
Reply from Newedgeblinds
Hi Mr Cunningham,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the price, service and quick delivery.
We truly appreciate your kind feedback and would be delighted to help again in the future.
Kind regards,
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