Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... See more
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The... See more
Company replied
I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !
Company details
- #51 of 53 best companies in Blinds shop
- #23 of 24 best companies in Curtain Maker and Retailer
- #28 of 29 best companies in Curtain Shop
- #112 of 119 best companies in DIY Store
- #56 of 57 best companies in Furniture Accessories
- #36 of 37 best companies in Window treatment store
Written by the company
Blind Shop
Contact info
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , United Kingdom
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3.7
Average
847 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Good quality curtain tie backs
Good quality curtain tie backs well packaged and promptly delivered
17 July 2026
Unprompted review
Reply from Newedgeblinds
Hi Ell,
Thank you very much for your lovely review. We’re delighted to hear that you’re pleased with the quality of the curtain tie backs and that they arrived well packaged and promptly.
We really appreciate your support.
Kind regards,
New Edge Blinds Limited
Terrible delivery experience and sent the wrong product and wont refund
Firstly they use DX to deliver who can't find a house just 7 miles from their depot and lie and say they have left a card. I ended up collecting the poles from the depot. Once I got the curtain poles home they had sent the wrong size. I have requested a refund but they are refusing until the item is sent back but can't find a courier to do this. They wanted me to buy them at discount!!! Trouble is as they are the wrong size they don't fit! This is unreasonable behaviour given they have sent goods that were not as described in the order. AVOID
29 July 2026
Unprompted review
Reply from Newedgeblinds
Hi Jo,
We are very sorry for the delivery difficulties and that the incorrect curtain poles were supplied. We completely understand your frustration, particularly after you had to collect the parcel directly from the depot.
We would like to clarify that a refund has not been refused. As the incorrect goods remain with you, they first need to be collected and returned before the refund can be completed. We are actively working to arrange a suitable collection at no cost to you and will do everything we reasonably can to resolve this as quickly as possible.
The discount was offered only as an optional alternative in case you wished to retain the poles. We fully understand that this is not suitable where they do not fit, and it does not affect your right to return the incorrect items.
Please continue corresponding with our support team so that we can finalise the collection. Once the matter has been resolved, we would be grateful if you would consider updating your review to reflect the complete outcome.
Kind regards,
New Edge Blinds Limited
Recently ordered a roman blind kit…
Recently ordered a roman blind kit which was delivered with some parts missing. When contacted, the customer service was excellent and the issue promptly dealt with efficiently and politely.
Would recommend this company for this.
28 July 2026
Unprompted review
Reply from Newedgeblinds
Hi Teresa,
Thank you for your kind review. We’re sorry that some parts were initially missing, but we’re pleased our team was able to resolve the issue quickly and efficiently.
We really appreciate your recommendation and hope you enjoy your Roman blind kit.
Kind regards,
New Edge Blinds
Ok for very light weight curtains
Track is very thin and bends easily on my medium weight curtains make sure you order correct size has return is exspensive because off lenght 180 cm Royal Mail will not except parcel
11 July 2026
Unprompted review
Reply from Newedgeblinds
Hello Sandra,
We’re sorry to hear you’re disappointed with the return process.
For clarity, the item ordered was a 190 cm curtain track, not a 180 cm blind. Because of its length, it exceeds the limits accepted by many standard parcel services, which significantly reduces the number of return options available.
As the item was being returned because it was unsuitable rather than faulty, return postage is the customer’s responsibility. The £28 charge was the courier’s quoted collection cost for a parcel of this size, not a fee set by us or an amount from which we profit.
We also explained that you are welcome to arrange a cheaper tracked return independently. The track can still be returned within the applicable return period, provided it is unused and securely packaged. We still remain happy to assist.
Kind Regards
Customer Support Team
Recess size blind crush velvet
Great i fought, i was worried with it being a recess blind size but it fits perfectly..going to be ordering again for my next room. Im happy 😊
26 July 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you so much for your lovely review. We’re delighted to hear that the crushed velvet blind fits your recess perfectly and that you’re happy with the finished result.
We really appreciate your support and look forward to helping with your next room.
Kind regards,
New Edge Blinds Limited
Well priced ceiling tracks
Ceiling tracks were well priced and arrived very quickly. They look perfect, were easy to fit and have achieved the discreet look I wanted to achieve for sheer curtains. Have ordered some previously and had good customer service when asking further questions about the tracks and how they arrived etc.
6 July 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you very much for your kind review, Elizabeth.
We are delighted to hear that the ceiling tracks arrived quickly, were easy to fit and achieved the discreet finish you were looking for with your sheer curtains.
It is also lovely to know that you have ordered from us before and received helpful support from our customer service team. We truly appreciate your continued custom and hope you are very pleased with the finished result.
Kind regards,
On time all fitted really pleased
28 June 2026
Reply from Newedgeblinds
Hi,
Thank you very much for your review, Suzanne.
We are delighted to hear that your order arrived on time, has now been fitted and that you are pleased with the finished result.
We truly appreciate your custom and hope to assist you again in the future.
Kind regards,
I would strongly advise others to think…
I would strongly advise others to think carefully before ordering from NewEdgeBlinds.
My blind arrived with missing valance clips, meaning it could not be finished as supplied. I had already paid for a professional fitter to install it, only to discover that essential parts were missing.
I reported the issue on 29 June and was repeatedly assured that replacement clips had been sent. First I was told they were sent by Royal Mail, then later I was told DHL was involved. Despite asking several times, I was never provided with any proof of dispatch or delivery, and as of 9 July I still have not received the replacement parts.
Rather than resolving the problem, the company has repeatedly tried to avoid taking responsibility, insisting the blind can still be used without the missing parts and refusing to provide a prepaid return or a refund. As the customer, I have been left waiting, chasing updates and disputing the matter through B&Q Marketplace.
What has disappointed me most is the customer service. Instead of acknowledging the inconvenience caused, they have simply repeated the same responses while failing to provide evidence that the replacement parts were ever sent.
I have now lost all confidence in this company and have requested a full refund. Based on my experience, I would not purchase from NewEdgeBlinds again.
29 June 2026
Unprompted review
Reply from Newedgeblinds
Hello,
We are sorry to read this review, particularly as considerable efforts were made to resolve the issue.
Replacement valance clips were dispatched on four separate occasions. Three of those consignments were sent using tracked services, and the relevant tracking and delivery information was provided to the customer. We therefore do not agree with the suggestion that no evidence of dispatch or delivery was supplied.
We also explained that the blind itself remained fully functional and that the clips related to the finishing valance rather than the operation of the product. Nevertheless, replacement parts were repeatedly arranged in an effort to bring the matter to a satisfactory conclusion.
When the customer later requested to return the blind, the available options were explained through the marketplace process. We appreciate that the experience was frustrating for the customer, but we do not believe this review fairly reflects the number of replacement attempts made, the tracking evidence supplied, or the support provided throughout the case.
We remain committed to resolving genuine product issues promptly and fairly, and we are always willing to review any matter where further assistance is required.
Kind Regards
I came according to spec and was…
I came according to spec and was straight forward to install
24 June 2026
Reply from Newedgeblinds
Hello,
Thank you very much for your review.
We are pleased to hear that your order arrived as specified and that the installation process was straightforward.
We truly appreciate your custom and hope you are delighted with the finished result.
Kind regards,
I don’t usually leave reviews
I don’t usually leave reviews, but this is an exception. I have found the customer service of Newedgeblinds to be second to none. I purchased 4 velux roof blinds and they were by far the cheapest I found. I was quoted £590 by a local shop to supply and fit, at Newedgeblinds about £140 for the four!!.
I had a number of questions before purchase and their customer service were quick to respond and really helpful each and every time!
After purchase, delivery was quick and the items arrived in great condition, very well packed and good quality items. I have not fit the blinds yet l, but they look very straight forward.
I did have one issue post purchase (colour was not exactly as expected) however Newedgeblinds offered a resolution without fail.
Going off my experience I could whole heartedly recommend them.
4 July 2026
Unprompted review
Reply from Newedgeblinds
Hello Matthew,
Thank you very much for taking the time to leave such a thoughtful review.
We are delighted to hear that you were pleased with the value, quality, packaging and speed of delivery, and especially that our customer service team was able to answer your questions promptly and help resolve the colour issue after purchase.
It means a great deal to know that you would recommend us, particularly as you do not usually leave reviews. We truly appreciate your custom and hope you are very pleased with the blinds once they have been fitted.
Kind regards,
Gliding curtain poles
Purchased two gliding curtain poles and could not be happier. Great quality and timely delivery. Looking great installed and would not hesitate to recommend.
15 June 2026
Unprompted review
Reply from Newedgeblinds
Hello John,
Thank you very much for your kind review.
We are delighted to hear that you are so pleased with the quality of your gliding curtain poles, that they arrived promptly and that they look great once installed.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Reply from Newedgeblinds
Hello Geoff,
Thank you very much for your kind review.
We are delighted to hear that you found our website easy to use, our prices competitive and the product accurately described.
We truly appreciate your custom and hope to assist you again in the future.
Kind regards,
I’m still waiting for delivery of my…
I’m still waiting for delivery of my order. I would suggest that you use a different delivery service than EVRI!!!
24 June 2026
Reply from Newedgeblinds
Hi Shirley,
We are very sorry to hear that you are still waiting for your order and for the frustration caused by the delivery service.
Please contact us at support@newedgeblinds.com with your order reference, and our team will look into this urgently and do everything we can to help resolve it for you.
Kind regards,
W37715404 order number no refund
W37715404 order from New Edge blinds number item been returned to the company ,item collected from our house,and the refund hasn’t been issued at all. No items no money. Never buy from this company again and I didn’t recommend to anyone else.Very bad experience. Lots of stress and lost money.
1 June 2026
Unprompted review
Reply from Newedgeblinds
Hi,
We are sorry to hear this and understand your frustration.
We are more than happy to help get this resolved for you. Please contact us directly at support@newedgeblinds.com with your order details and return information, and our team will look into this as quickly as possible.
Kind regards,
Avoid
I rarely leave negative reviews, but this has been the worst customer service experience I have had in a long time.
I ordered a brand-new aluminium curtain track for approximately £70. The first track arrived bent and unusable. The company acknowledged the damage and sent a replacement.
Unfortunately, the replacement was even worse. It arrived scratched from end to end, visibly worn, incomplete (with no mounting brackets or fixings included), and certainly not in the condition anyone would expect when purchasing a new product. It genuinely looked used.
Almost a month later, I still cannot hang my curtains because this company has failed to supply a single usable product. Receiving one damaged item can happen. Receiving two faulty items in a row points to a serious lack of quality control.
I requested a full refund and made it clear that I was happy to return both curtain tracks. However, despite sending me two defective products, the company refused to arrange collection or provide a prepaid return label. Instead, they insisted that I organise and pay for returning two long, bulky aluminium tracks before they would even consider issuing a refund.
This is not a case of changing my mind. I simply expected to receive the new, usable product that I paid for.
The most disappointing part has been the attitude towards the customer. Every response was a copy-and-paste email repeating the same instructions instead of taking responsibility for repeatedly supplying faulty goods or trying to resolve the situation fairly.
I have now had to open a PayPal dispute because, after almost a month, I still have no usable curtain track, no curtains installed, and no reasonable solution from the company.
I cannot recommend New Edge Blinds based on my experience.
Update:
Since opening my PayPal dispute, I have been receiving multiple phone calls every single day from different numbers. There has not been a single day without these calls. My phone identifies many of them as "Suspected Scam". When I answer, the caller either hangs up immediately or there is complete silence.
I cannot confirm who is responsible for these calls, but they only started immediately after this dispute began, and the timing is extremely concerning.
After everything that has happened—receiving two defective products in succession, weeks of stressful communication, being asked to pay to return faulty goods, and still being left without a usable product after a month—I have completely lost confidence in this company.
I will continue pursuing this matter through my bank and will also submit formal complaints to the relevant authorities regarding my experience.
I strongly recommend that potential customers think very carefully before purchasing from this company.
26 June 2026
Unprompted review
Reply from Newedgeblinds
Hi,
We are very sorry to hear that you are unhappy with your experience, and we fully appreciate how frustrating it is when an order does not arrive as expected.
When the original track was reported as damaged, we arranged a replacement for you in good faith. The replacement was packed with additional care, and we do hold quality-check images showing the item was inspected and dispatched in good condition. That said, we have not dismissed your concerns, and we have continued to try to resolve the matter through the correct process.
As the order is now subject to a PayPal dispute, we will continue to respond through PayPal so everything is handled fairly, transparently and with the correct evidence from both sides.
We are sorry this has not been a positive experience for you, as this is never the outcome we want for any customer. We remain committed to resolving the matter properly through the official dispute process.
Best Regards
Great customer service all round
Great customer service all round, thank you.
15 June 2026
Unprompted review
Reply from Newedgeblinds
Hi Yvonne,
Thank you very much for your kind review.
We are really pleased to hear you were happy with the service, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Reply from Newedgeblinds
Hi Sylvia,
Thank you for your lovely review.
We are really pleased to hear you are happy with the quality of the blackout liner and that it fits your curtains well.
Kind regards,
Great service, product and experience
Great item, antique brass curtain pole, arrived quickly, packaging was careful and easily installed, looks fantastic!
29 May 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much, Claire. We are really pleased to hear you are happy with the antique brass curtain pole and that it arrived quickly, was well packaged and easy to install.
We really appreciate you taking the time to leave such lovely feedback.
Kind regards,
We are really pleased with our blinds
We are really pleased with our blinds. It was a bit worrying giving measurements, however by following their instructions made it really easy and they all fitted perfectly.
We also had one blind that didn’t close properly. The after care service was excellent and it turned out to be an easy fix with their instructions.
We’ve got more blinds on order.
14 June 2026
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you so much, Sam and Pete. We are really pleased to hear your blinds fitted perfectly and that the measuring instructions made the process easier.
We are also glad we could help resolve the issue with the blind not closing properly. Thank you again for your kind feedback and for placing another order with us.
Kind regards,
New Edge Blinds
we only ordered the 28mm chrome curtain…
we only ordered the 28mm chrome curtain rail brackets, they arrived a couple of days later each one individually packaged to prevent damage, with enough rawlplugs and screws. easy to attach to the wall and rail.
12 June 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you so much, Gary. We are really pleased to hear the chrome curtain rail brackets arrived quickly, were well packaged and included the screws and rawlplugs needed.
We really appreciate you taking the time to leave your feedback.
Kind regards,
New Edge Blinds
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