New Faith Network Reviews 785

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers had a great experience with this company. Customers are very happy with the diverse selection of movies and series, often highlighting the regular addition of new content. Many appreciate the family-friendly nature of the content, which is free from swearing and nudity, making it suitable for all ages and promoting meaningful discussions. The platform is praised for offering uplifting, educational, and faith-based films that provide a refreshing alternative to other streaming options. Reviewers also enjoy the convenience of streaming programs to their TV and the availability of content in various languages with good translations. However, some people were dissatisfied with the subscription process, finding it unclear that selecting a monthly payment option could lead to a yearly contract. There were also occasional mentions of issues with subtitles not working correctly or a limited selection of content on certain devices compared to a PC. A few other people also felt that some movies lacked strong Christian messages or that the app and website experienced problems.

What people talk about most

Product

People report positive experiences with the product, highlighting the wide variety of movies and series... See more

Subscription

Users describe ambiguous interactions with subscription, with many expressing satisfaction, finding new... See more

User experience

Customers had ambiguous experiences with the user experience, with many appreciating the selection of movies... See more

Website

Consumers find the website experience to be ambiguous, with some appreciating the ability to stream programs... See more

Application

Reviewers mention ambiguous feedback about the app, with many enjoying its functionality for streaming... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good: New movies come regularly. Good christian content. Quite a variety of movies. Surprising: The topic "Amish and regular culture" is very dominant as if this were the main problem in the USA. Ba... See more

Rated 4 out of 5 stars

As a Dutch Christian I didn't want tot subscibe to a general streaming service. Stumbling upon NFN I was attracted. I subscibed for a year and I am very happy now. From a lot of movies and n... See more

Rated 4 out of 5 stars

Enjoy watching movies, series and children’s programs that are values based, upholding the Christian faith. Some movies are a little bit slow in the plot line.

Rated 4 out of 5 stars

For us is it important that we can watch movies and series what is of our interest. Religious and Hopefull.


Company details

  1. Movie streaming service
  2. Media company

Written by the company

New Faith Network is Europe’s* leading Christian streaming platform, bringing faith, hope and love into homes through carefully selected movies, series, documentaries and safe kids content. More than 450,000 families have joined a growing community that values inspiring entertainment and family-friendly viewing. Every membership helps make faith-based stories more accessible and supports the creation and distribution of Christian content around the world. *also available in Australia and New Zealand.


Contact info

4.0

Great

TrustScore 4 out of 5

785 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I wish I could give less stars

I wish I could give less stars !

I had signed up for the trial, to test the waters. And they had informed me that when my trial was up - I would be notified so I can cancel or subscribe.

This did not happen!!! They had taken over $100 out of my account without my consent and left me with 40c and bills to pay for that week. They ended up refunding me and cancelled my subscription.

Then they charged me $10 out of no where….. with a cancelled subscription - no notification, no explanation ?

I can’t even describe how disappointing and terrible my experience was. I only tried it out for my daughter and their catalogue for children’s shows were very few - unsatisfactory and definitely not worth the money.

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Drawing me closer to the Lord

There are category headings which helps me find what I feel I need at the time. I have been so overwhelmed by emotions that I have been bought to tears about 10 times in 2 weeks watching tv series and a movie. I can feel myself coming closer to the Lord through seeing Him and His power in the screen, visualising events that I have read about in the Bible.

30 November 2022
Unprompted review
Rated 3 out of 5 stars

We have been having difficulties trying to watch…

We have been having difficulties trying to watch it on our TV using the playstation. On my laptop there's several movies that I can't watch I get some error message every time. I'm actually disappointed with having these issues as I really want the kids to watch it instead of being on YouTube all the time.

3 October 2022
Unprompted review
Rated 1 out of 5 stars

Breach of Contract

I had the trial subscription and cancelled on the day. Then £71.40 the yearly subscription was taken our of my account and also they had set up a DDM for the same amount to be taken out on a quarterly basis i.e. £71.40 every 3 months! i emailed many times and got the usual 48 hrs response. i then did get a reply saying my subscription was cancelled and the financial department would deal with it. So i've paid for a year subscription which i cannot access and no refund. After many many emails still no response or refund. A disgraceful company and attitude from a supposed Christian organisation/streaming media. i am emailing every day until i get a refund.

10 September 2022
Unprompted review
Rated 1 out of 5 stars

Poor response - no refunds!!

I canceled my yearly subscription, 1 day after the new year started. The subscription is prepaid: the cancellation was not activated - I emailed asking for immediate termination and partial refund for unused portion. After 4 months I have had 2 replies, one asking for the credit card name used and another stating that they cannot find any information relation ("perhaps you used a different account?). I emailed a screen shot of the payment with card information and have not received a reply. Is it really so difficult to process a refund or action a response. To my mind, this is similar to a secular network however..they respond and provide refunds. New Faith - your integrity is questionable!

8 September 2022
Unprompted review
Rated 5 out of 5 stars

Great wholesome movies to heal the soul

I lost my husband 18th May to cancer, I am not a TV watcher but love these movies that fill the lonely days.
They can make me cry but that is OK. They are well acted and I thank you for the chance to see good wholesome movies.

27 July 2022
Unprompted review
Rated 2 out of 5 stars

I canceled my monthly subscription (in…

I canceled my monthly subscription (in which funds were withdrawn each month from my bank account). Following my cancellation I received an email acknowledging this action, but the following day a yearly amount of $143.40 was taken from my bank account without my consent. I have tried to make contact with the only email available, automatic reply said I'd have a response in 48hours. No response, emailed again, no ticket, no response. I would like a response and a prompt refund please NFN. I have had no issues like this with secular network apps.

27 July 2022
Unprompted review
Rated 2 out of 5 stars

Hi Guys

Hi Guys. Just letting you know that your stream constanly stops and starts. Not sure why. But it's not good when trying to watch. I hope you can improve it.
God bless

22 July 2022
Unprompted review
Rated 4 out of 5 stars

The Word Spoken Through Entertainment

We love hearing the Word of God being spoken throughout movies/tv shows so far what we have watched, looking forward to more but feel New Faith Network need to ensure all movies and tv shows are available for all of god's children (brothers and sisters in Christ) since we couldn't watch some since no English subtitles/captions, really disappointing when those movies or tv shows could reveal or give an example in how we can address hardships we are facing but will pray that change will come and we can enjoy more of God's goodness Amen

21 July 2022
Unprompted review
Rated 3 out of 5 stars

Does anyone else have streaming issues

To whom it may concern
I have signed up to NFN and at the moment I am in the free trail period.
It keeps freezing and this is extremely annoying.
Is this something that is common with this network?
As I am not sure if I actually want to pay for a subscription if this is what to expect.
Just wondering if others have the same issues?

4 June 2022
Unprompted review

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