Some great bargains to be had and all for a good cause. Never had a problem before but in this occasion, one item didn’t work correctly. I emailed in but never received a response.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived in good time, well packed, excellent value and happy with the free delivery option. Good to shop and at the same time benefit a Charity.
Company replied
I'm very happy to rate these guys with 5 Stars. I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier ser... See more
Company replied
Excellent price of goods on offer. Items ordered were ready for collection within 2 days. Why spend time walking to lots of shops, when there is a fantastic service from New Life. Brilliant Charity!
Company replied
Company details
- #5 of 7 best companies in Charity shop
- #62 of 79 best companies in Children's clothes shop
- #204 of 254 best companies in Health and beauty shop
- #206 of 239 best companies in Homewares Shop
- #157 of 249 best companies in Ladies' clothes shop
- #170 of 228 best companies in Men's clothes shop
Written by the company
Newlife offers a wide range of brand-new clothing, accessories, and home goods, all donated by well-known brands. 100% of the profits go directly towards helping children with disabilities in the UK access specialist equipment and services. Every purchase makes a real difference, providing a meaningful way to shop while supporting a vital cause.
Contact info
Hemlock Way, WS11 7GF, Cannock, United Kingdom
- 01543 462777
- info@newlifecharity.co.uk
- newlifeonline.co.uk
4.4
Excellent
111 reviews
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This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
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Excellent service and great value
The service provided was excellent from start to finish. Communication was clear, delivery was fast, and the overall experience was smooth and hassle-free. The price was very competitive, making it great value while also supporting a good cause. Very happy with the service received and would happily use them again.
12 January 2026
Reply from Newlife The Charity for Disabled Children
Thank you for your kind review. We’re really pleased you had such a positive experience and truly appreciate your support for our charity.
— Newlife the Charity for Disabled Children
The clothes are great..packaging…
The clothes are great..packaging great...very pleased with my purchases...definitely be buying from this site again
6 January 2026
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you were happy with your purchases and the packaging. Your support means a great deal to us, and we’re so glad to know you’d shop with Newlife Online again.
Every purchase helps us support children with disabilities and their families across the UK, so thank you for being part of that.
— Newlife the Charity for Disabled Children
Brilliant fast service product just as…
Brilliant fast service product just as described very pleased with the Service
29 December 2025
Reply from Newlife The Charity for Disabled Children
We’re really pleased to hear you were happy with both the service and your order. Your support truly helps make a difference to children with disabilities and their families.
— Newlife the Charity for Disabled Children
Order never delivered
Order never delivered. Emailed the contact us but no response. Very disappointing as been waiting a month now. Won’t use this website again
19 December 2025
Unprompted review
Reply from Newlife The Charity for Disabled Children
We’re really sorry to hear about your experience and understand how disappointing this must be. We apologise for the delay and for not responding to your email sooner – this is not the level of service we aim to provide.
Please contact us again at onlineshop@newlifecharity.co.uk
including your order number, so we can urgently investigate what’s happened and work to resolve this for you as quickly as possible.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
Thank you for your review! We’re delighted to hear you were happy with our prices and the timely delivery. We really appreciate you taking the time to share your feedback.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
Thank you for bringing this to our attention. We’re really sorry to hear that not all of your order was received. Please contact our customer services team at onlineshop@newlifecharity.co.uk
with your order details so we can look into this and resolve it as quickly as possible.
— Newlife the Charity for Disabled Children
Bad and undelivered orders
Saddened that I have purchased regularly to support the charity, but of late, sending out damaged stock and things they have posted as £0 no explanation given. One minute these items were called back, then they were £0, then they were £19. Absolute joke. I have shared this site with many who have experienced non delivery and bad stock. Anyhow I'm now out as all my emails have fallen on deaf ears.
Buy at your own risk, there is no guarantee.
23 November 2025
Unprompted review
Reply from Newlife The Charity for Disabled Children
We’re genuinely sorry to read this and understand how upsetting and frustrating your experience has been, especially as you’ve supported us regularly. This is certainly not the standard we aim to provide, and we apologise for the issues you’ve described, including damaged items, pricing confusion and the lack of response to your emails.
We take this feedback very seriously and would really like the opportunity to look into what’s happened and put things right. Please contact us again at onlineshop@newlifecharity.co.uk
including your order details, so we can investigate fully and respond properly.
— Newlife the Charity for Disabled Children
A first class experience.
I'm very happy to rate these guys with 5 Stars.
I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier service on top. Also based on my experience, they are great at replying to communications in a timely manner.
Remember too, that Newlife support disabled children, so a very worthy cause. Thank you.
28 October 2025
Reply from Newlife The Charity for Disabled Children
Thank you so much for your brilliant 5-star review and continued support! We’re thrilled to hear you’ve consistently received great value, well-packed products and prompt delivery, and we appreciate your kind words about our communication.
Your support helps us continue our work with disabled children - thank you for shopping with us!
— Newlife the Charity for Disabled Children
All went well
Arrived in good time, well packed, excellent value and happy with the free delivery option. Good to shop and at the same time benefit a Charity.
28 October 2025
Reply from Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We’re delighted your order arrived on time, was well packed, and offered great value and it’s wonderful to hear you enjoyed the free delivery option too.
We really appreciate your support, especially as every purchase helps to benefit our charity. Thank you for choosing to shop with us!
— Newlife the Charity for Disabled Children
Very informative about my delivery.
Very informative about my delivery.
Excellent & prompt.
I would definitely recommend to family &friends.
27 October 2025
Reply from Newlife The Charity for Disabled Children
Thank you for your wonderful review! We’re so pleased to hear you found our delivery updates helpful and that everything arrived promptly. It’s great to know you’d recommend us to your family and friends - that means a lot to us.
— Newlife the Charity for Disabled Children
Reply from Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We’re delighted to hear your order arrived quickly and that you’re pleased with the product and price. We really appreciate you taking the time to share your feedback.
— Newlife the Charity for Disabled Children
Disappointed- item not received
Emailed the contact us due to missing item. No response. Deeply disappointed. Will not be using this site again.
14 October 2025
The dressing gowns were such a bargain…
The dressing gowns were such a bargain and branded too,will definitely be ordering again.
13 October 2025
Ohhh I don't like saying this as when…
Ohhh I don't like saying this as when you go through other channels within Newlife and get someone to actually talk to, problems are quickly rectified, its been fine. Ive been on hold so often and no.1 in the queue every time to 'the online team'. 55 minutes was the longest before I had to stop the call. I dont believe there is an online phone dept. Ive had many good and great experiences with Newlife but this one ended with me sending pictures of the parcel which was 1/4 the way up in 'Fragile Tape' and still had rips in it. Nothing was in even the lightest of protective bags with every item squashed into the Yellow River Island bag, one item having scuff marks from a dirty ground also hanging slightly out one of the rips. I was refunded within 2 days as a paypal email informed me. Nothing at all from the company. No email no acknowledgement. In the few years i have shopped knowing benefits are reaching children and myself, i am keen to hope this is a one-off. Although my issue with an 'online team' still stands
13 October 2025
Easy to purchase bargains
Easy to purchase online and some great bargains to be had whilst purchases raise money fir a worthy cause.
10 October 2025
Customer service shocking
I had to return some items and the returns process is very unclear I have had no confirmation on return and no refund hopefully this will come I have also emailed the company and received nothing ?? Not very happy with this service at all .
24 September 2025
Great products great prices and a…
Great products great prices and a worthy charity love buying
30 September 2025
All that l have reviewed, l am really pleased
On a number of occasions you have been messaged plus phone calls that say two in the eye then one then saying we are unable to take call leave phone number. But still nothing being done. I had a broken item plus on different orders l have not received items if not in stock you replaced the money. I have items that you need to look into and send me. Also on my last order. You never sent or replaced money for a filtering jug. Time is getting longer and l don’t want to not be left out on these on my items. My friend did one for me about a month ago. Were she said they owed us two camera l ordered 3. Plus one pot of baking sheets. You sent two baking sheets one camera. Please please. Reply to this ASAP
28 August 2025
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